What can I say, this shop is an absolute lifesaver. The amazing owners have saved a dad, well outside of his comfort zone, from a Year 11 prom disaster, and we couldn't be more grateful! The collectio... See more
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See what reviewers are saying
I’m so pleased with my LBD Watercolor dress from Little Black Dress Company. The dress is beautiful and exactly what I wanted, but what really stood out was the amazing service from Harry. I had... See more
1-star review for Little Black Dress Bought a dress, sent it back immediately (didn't even like the quality). They sat on my money for 18 days with zero communication while I chased them. Only got m... See more
Company replied
Do not buy from this company unless you are sure of your size etc. Returned my dress over 3 weeks ago my royal mail tracker says they received on the 4th November I have emailed 3 times and no respo... See more
Company replied
Company details
Written by the company
We are Little Black Dress, home to the world’s finest collection of LBDs and dresses for special occasions. Whether you’re looking for a chic LBD inspired by Coco Chanel, or a glamorous gown fit for the red-carpet elite, you’ll find it at Little Black Dress. Our aim is simple: to make you look and feel a million dollars, whatever your special event.
Contact info
Use Space,, m12 6PN, Manchester, United Kingdom
- 07768326481
- markevans@littleblackdress.co.uk
- www.littleblackdress.co.uk
3.2
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Still waiting for delivery and an…
Seeing as you only seem to answer an email when I do a review please issue a refund immediately and cancel delivery. We no longer require these dresses.
Still waiting for delivery and an answer via email as to when this will happen!!
Very upset daughter who wanted one of the dresses for her end of 6th form get together it’s bad enough that this isn’t what it should have been but still waiting for a delivery and communication is both frustrating and worrying to say the least!!
12 August 2020
Unprompted review
Reply from Littleblackdress.co.uk
Hi Katherine,
Sorry to hear your frustration. We can see two of the dresses arrived on August 8 and had been signed for. The other two dresses are by UK designers who hand make their garments. We clearly state that there is a 14 day delay on these dresses on the website. We're sorry this has caused you to experience a delay. But we are a sustainable business and are not part of the fast fashion industry. We are chasing both brands for you, Saint A and Revie London to obtain tracking. Our customer team will be in touch shortly.
Little Black Dress
I am very disappointed in this company
I am very disappointed in this company. I was really looking forward to wearing one of their dresses on Thursday the 13th that my mother got for me but it hasn’t arrived. she ordered it on the 5th of August and it’s not here. No one answers emails, the phone is not working, so why tell us to contact you on it? And where the hell is the tracking information for my mother’s order?!
12 August 2020
Unprompted review
telephone number out of service
I returned a dress 31st July 2020 and LBD agreed via email they would also refund my P&P. Lauren from LBD replied quickly and I was happy with the service at that time. As of yet no refund and no one answering emails. Bit worried as telephone no also out of service.
12 August 2020
Unprompted review
Reply from Littleblackdress.co.uk
Hi Mitzi, we're currently experiencing a fault on our telephone lines but we are still answering our customer emails. We apologise if we haven't yet replied. Please rest assured we are working through emails as fast as we can, with a lower number of staff due to COVID-19, this is taking a little longer than normal. We've made a note of your query and have passed this onto our team. Hopefully our lines will be up and running as soon as possible. Best wishes, Little Black Dress
Genuine review..Great experience
I must say I was unsure of buying my daughters prom dress from Little Black Dress after reading the reviews and seeing it had gone into administration due to COVID-19. It has been taken over by another company and I done my research to make sure all was legit! I ordered a prom dress and paid via PayPal and I am A very happy Customer! I ordered the dress on the 4th August and it arrived early this morning 7th August via DPD. They kept me updated the whole way through and my daughter is over the moon with it. She is a size 6-8 and the Small fit her perfectly requiring no alterations .. Good quality also! Thank you little black dress for a great service :)
7 August 2020
Unprompted review
To be honest I was a little nervous…
To be honest I was a little nervous after reading some of the reviews. However I ordered a dress and was really impressed with the service and delivery.
I'll definitely be ordering again
5 August 2020
Unprompted review
Where is my refund!?
I ordered a graduation dress pre-lockdown but unfortunately it didn't fit so I returned it early march. Despite trying to make contact several times (the phone number is now out of service!?) and tweeting LBD I still have no idea if/when I'll get my refund.
5 August 2020
Unprompted review
Reply from Littleblackdress.co.uk
Hi Rachel, Apologies like many businesses we have been on furlough. We are now open and working a shorter working week with less staff due to COVID-19 restrictions. We are working hard answering all our emails. If you send your name and order number to hello@littleblackdress.co.uk we can look into this for you.
Little Black Dress
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - NEVER!
I ordered a dress for £119 on the 16th March using PAYPAL before lockdown. It was a lovely dress and bought for a special occasion, but arrived and was too big for me so I sent it back promptly. Sadly Covid19 then struck and we went into lockdown. At this point my dress had been returned via Royal Mail. I contacted the company and was told that due to lockdown they were temporary closed so I gave them the benefit of my doubt. I have since emailed and tried to contact them by phone. The phone number is now out of order and surprise surprise no email contact was made back to me. The disrupt is NOT with PAYPAL it is with the Little Black Dress Company who incidentally are still sending me emails on a daily basis and advertising on facebook to lure other customers. They now have my dress to re sell and also my money. I understand that covid19 has disrupted many companies and put a lot of them out of business but to not resolve your issues with your previous customers is very poor show. You have my money, so why is it not being returned to me or the other customers who have had the same done to them? My only consolation is that I had the good sense to use PAYPAL and not give this company my card details.
I am extremely disappointed with this company. They are giving all kinds of excuses which are not helpful.They are not accepting responsibility. Trying to blame PAYPAL is out of order. I should have kept the dress and sold it privately. So unless you are 100% sure that your order will actually fit you I would urge you not to buy from them and to go elsewhere. Products bought are not true to size by the way.
Amanda Ruddick
Orkney Islands,
Scotland.
5 August 2020
Unprompted review
Ordered a dress which stated online it…
Edit !!!
I actually ordered the dress on the 31st of August not 2 days ago !!! You have false advertising on your website. I am saddened by the fact of this. I don’t want the dress I just need a refund today. As stated in my email it’s is within my consumer rights to cancel a purchase with 14 days.
Ordered a dress which stated online it was in stock and would be delivered 2-5 days .... several days passed no tracking number .. several emails later still no tracking number. I have emailed to cancel the dress and get a refund, had no reply .. I then get a tracking number and the dress is coming from Australia!!!! This is a joke when online it says ok stock from the uk and will be delivered within 5 days. Cancel my dress and give me my money back I will not be accepting the dress !!!!’ Terrible service !!!!!
5 August 2020
Unprompted review
Reply from Littleblackdress.co.uk
Hi Karly, We've emailed you this morning explaining we will arrange a refund today - we're speaking with Portia & Scarlett regarding diverting the package for you.
Regards,
Little Black Dress
Avoid Avoid Avoid ...never do business…
Avoid Avoid Avoid ...never do business with this company it’s a scam...... I ordered a dress in February this year and I returned it just before the lockdown as it was too small for me. I emailed them several times and eventually they send me an email back in June saying yes we have your dress but we are gone into liquidation contact paypal. I have contacted PayPal and they told me to take the issue up with the company . Very bad show
26 July 2020
Unprompted review
Reply from Littleblackdress.co.uk
Hi Denise, we're sorry to hear your frustration. Your purchase with The Black Dress Company (UK) Ltd was through the Pay pal gateway and not through the company's main gateway Klarna.
Klarna customers have been refunded with Buyer Protection. Customers are claiming Buyer Protection through the dispute procedure with pay pal - and we are helping them resolve their issues. Although PayPal is not as transparent as it should be and this is taking time. Please go through your Pay pal dashboard by clicking the dispute button on your purchase and you will follow a list of online instructions.
Little Black Dress has been sold and now operates as a new business under Fashion Ventures Ltd. We are trading, dispatching and refunding and continuing to support our small UK boutiques at this difficult time.
Little Black Dress
To be avoided!! Purchased 3 dresses on 11/3/20
Purchased 3 dresses on 11/3/20, returned them for various reasons on 18/3/20, before lockdown. Total £236.99 and i am still waiting for refund. Have contacted them and they say they are in 'administration' due to Covid-19. Say they cant refund because i bought via Paypal. Absolute rubbish! They are still trading via Facebook under the same company, and all contact address, phone no and email and website are the same as before. I see from other reviews that they are processing refunds so why should i be penalised because i used Pay Pal. Do not buy from this company, the dresses are poor quality and you will not get a refund if you return them
22 July 2020
Unprompted review
Reply from Littleblackdress.co.uk
Lorna, we're sorry to hear your frustration and are working with Pay Pal to resolve disputes. We are no longer owned by The Black Dress Company (UK) Ltd. Like many small businesses, this company ceased to exist following the impact of COVID. The Pay Pal account linked to this company no longer exists. The best way to receive your refund is to raise a dispute with Pay Pal.
Other customers who paid via Klarna are being refunded if they meet the returns criteria. This is because Klarna's customer protection policy is different to that of Pay Pal.
The brand Little Black Dress is owned by Fashion Ventures Ltd and all refunds will be processed for transactions with the new company.
Little Black Dress
Terrible customer service
Terrible customer service, emails and voice messages are never replied to! I have been waiting over 4 months formal refund...even with COVID this is not acceptable. DO NOT USE!!
19 July 2020
Unprompted review
Disappointed
The dress was alright (not worth how much it was and was massive). I returned it in plenty of time and 6 months later still have not got a refund! Wouldn’t recommend shopping on this site unless you’re certain you won’t need to refund.
18 July 2020
Unprompted review
DISGUSTING...DO NOT USE!!!
Absolutely disgusted with the poor customer service!!
Returned a dress on 9th March, Royal Mail confirmed they recieved the dress on 11th March. And I am still waiting for my refund!! They tried to blame covid for everything but I clearly sent the dress back before lockdown.
I will never order anything from Little Black Dress again and I would not reccomend anyone else to either as they clearly have a pattern of poor customer service and not issuing refunds.
They have essentially robbed £155 off me as they recieved the dress back. I just want my money back!!!
17 July 2020
Unprompted review
Reply from Littleblackdress.co.uk
Hi Shavina, apologies for the delay, we have been on furlough. We've issued instructions for a full refund today via our Klarna gateway under their Buyer Protection agreement.
Little Black Dress
DO NOT PURCHASE FROM THIS COMPANY
I returned a dress before lockdown and was entitled to a full refund. I didn't hear back from them and sent numerous emails which went unanswered until eventually they replied at the end of June saying they had gone into administration and would not be issuing a refund despite acknowledging they had received the dress.
With a little bit of research it is apparent that the owners/directors have continued to run the "new" company and have been trading all along, with the website accepting orders throughout lockdown and they even had the audacity to advertise on my Facebook page and subsequently blocked me when I made a comment about my lack of refund.
They have used COVID-19 as an excuse to sit on returns, despite being able to trade (as they didn't file for insolvency until April) and then they have basically started trading again having pocketed my money and countless others money for nothing other than lies and deception.
These people have no morals and shouldn't be allowed to be directors. I hope they are investigated and eventually shut down before taking any more money from hard working people and subsequently "go into administration" again.
I have opened my case with Paypal but don't seem to be getting anywhere.
Save your money and time and buy from a reputable company not this dishonest company.
15 July 2020
Unprompted review
Reply from Littleblackdress.co.uk
Samantha, your anger is misplaced and aimed at the wrong business. You really have to take issue with Pay Pal and to question why they are not issuing Buyer Protection for your case. Little Black Dress went into administration on May 13, 2020 as a direct result of the COVID-19 pandemic, hit badly like many thousands of other UK businesses. The website ceased to trade early April - we disabled all transactions during lock down. The business was bought by new owners and jobs saved. We are refunding the majority of our customers who used our Klarna gateway. We are working with our suppliers and helping support small UK boutiques. Unfortunately, your issue is with Pay Pal, an American company who are not being responsive. We have been communicating tirelessly with Pay Pal on behalf of our customers and some cases are now resolved favorably but this is taking longer than it should do. Please check your facts before printing further inaccuracies which are defamatory. Small UK business have suffered many challenges like many millions of people and we are committed to doing the right thing during this very difficult time.
Little Black Dress
Absolutely ridiculous!
Three orders returned between 12-17th March, one refunded on the 24th March. Lockdown started 23rd March. (Never mind taking 8 days to send them originally)
Please do not give the excuse of Covid-19 and lockdown when I was in contact with you from the 22nd and then promptly ignored (several emails) from the 27th.
I had to find you were in Administration from this website, when you clearly don't have the decency to inform your customers about this who are ALL awaiting several hundreds of pounds of refunds.
I'd also like to point that out that these guys are not officially deemed as insolvent on companies house yet either, and their terms and conditions shows a new company registered as created on 7 April 2020 - a well known trick to not pay out invoices owed under the 'old name'!
6 July 2020
Unprompted review
Reply from Littleblackdress.co.uk
Hi Amy, what's your order number please and we can look into this for you - apologies for the delay but all our team have been on furlough and we are experiencing delays. You haven't left any details of your name or order number. We are refunding our customers and doing the right thing, despite our old company going into administration in May. We're just pleased to have been offered a lifeline and the business has now been sold to new owners, saving jobs and ensuring we can continue to sell fabulous dresses supporting local UK boutiques. Send your details privately to our customer team at hello@littleblackdress.co.uk and we can look into this for you.
Regards,
Little Black Dress
Untrustworthy and struggling financially
Untrustworthy
After promising refunds ,I find they have been struggling financially and bought out by another company
3 June 2020
Unprompted review
Reply from Littleblackdress.co.uk
Dear Julie,
After 6 years of business, sadly, due to the impacts of Covid-19, The Black Dress Company (UK) Ltd, trading as Little Black Dress has been forced into administration. Unfortunately, this means Little Black Dress is not authorised to issue refunds.
Little Black Dress operated with payment gateways (Klarna and Paypal) which are regulated by the Financial Conduct Authority and aim to provide buyer protection for exceptional circumstances like these.
Here are two simple steps in which you can pursue a refund claim that you may have:
1. If you have paid by Debit card, Credit card, Klarna pay later or Klarna slice in 3, please contact Klarna customer services directly to raise a claim: by phone on 0203 300 50833 , or email to https://www.klarna.com/uk/customer-service/
Receipts of proof of purchase and postage back will be required including order numbers.
2. If you have paid by Paypal, please raise a claim for your refund in your Paypal account. Details of how to do this can be found on the attached link. https://www.paypal.com/uk/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-wrong-faq957
Thank you,
Little Black Dress
Absolutely shocking Company
Absolutely shocking Company. I order two dresses from them and returned them with a receipt and they are still chasing me for money. They have taken money from me even though I returned the items.
I have sent them so many emails, which they ignore and you can not contact them by phone.
Do not use this company
1 June 2020
Unprompted review
Reply from Littleblackdress.co.uk
Dear Diane,
After 6 years of business, sadly, due to the impacts of Covid-19, The Black Dress Company (UK) Ltd, trading as Little Black Dress has been forced into administration. Unfortunately, this means Little Black Dress is not authorised to issue refunds.
Little Black Dress operated with payment gateways (Klarna and Paypal) which are regulated by the Financial Conduct Authority and aim to provide buyer protection for exceptional circumstances like these.
Here are two simple steps in which you can pursue a refund claim that you may have:
1. If you have paid by Debit card, Credit card, Klarna pay later or Klarna slice in 3, please contact Klarna customer services directly to raise a claim: by phone on 0203 300 50833 , or email to https://www.klarna.com/uk/customer-service/
Receipts of proof of purchase and postage back will be required including order numbers.
2. If you have paid by Paypal, please raise a claim for your refund in your Paypal account. Details of how to do this can be found on the attached link. https://www.paypal.com/uk/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-wrong-faq957
Thank you,
Little Black Dress
Hi still I have waiting money back to…
Hi still I have waiting money back to my account
26 May 2020
Unprompted review
Reply from Littleblackdress.co.uk
Hi Khorow,
After 6 years of business, sadly, due to the impacts of Covid-19, The Black Dress Company (UK) Ltd, trading as Little Black Dress has been forced into administration. Unfortunately, this means Little Black Dress is not authorised to issue refunds.
Little Black Dress operated with payment gateways (Klarna and Paypal) which are regulated by the Financial Conduct Authority and aim to provide buyer protection for exceptional circumstances like these.
Here are two simple steps in which you can pursue a refund claim that you may have:
1. If you have paid by Debit card, Credit card, Klarna pay later or Klarna slice in 3, please contact Klarna customer services directly to raise a claim: by phone on 0203 300 50833 , or email to https://www.klarna.com/uk/customer-service/
Receipts of proof of purchase and postage back will be required including order numbers.
2. If you have paid by Paypal, please raise a claim for your refund in your Paypal account. Details of how to do this can be found on the attached link. https://www.paypal.com/uk/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-wrong-faq957
Thank you,
Little Black Dress
Dreadful experience with this company
Dreadful experience with this company!
I ordered 4 dresses on the 8th March. Total of £1169. I ordered a selection for choice and picked one I liked. Unfortunately our event was cancelled so I sent all 4 dresses back just before lockdown. Whilst I appreciate this has been an unusual time I would have at least expected better communication. I have proof of posting and even an email from little black dress confirming the return of the 3 Nataliya couture dresses that can to over £1000. After numerous attempts to contact the company I am still waiting for a refund!!! To make matters worse I am out of work and am now incurring interest on my credit card. My credit card company Capital one are being most unhelpful too due to the fact that klana who take payment are simply the merchant and not the actual supplier!!! Agghhh!!
Little black dress I’ve brought from you many times previous but will never again.
18 May 2020
Unprompted review
Reply from Littleblackdress.co.uk
Dear Rhia,
After 6 years of business, sadly, due to the impacts of Covid-19, The Black Dress Company (UK) Ltd, trading as Little Black Dress has been forced into administration. Unfortunately, this means Little Black Dress is not authorised to issue refunds.
Little Black Dress operated with payment gateways (Klarna and Paypal) which are regulated by the Financial Conduct Authority and aim to provide buyer protection for exceptional circumstances like these.
Here are two simple steps in which you can pursue a refund claim that you may have:
1. If you have paid by Debit card, Credit card, Klarna pay later or Klarna slice in 3, please contact Klarna customer services directly to raise a claim: by phone on 0203 300 50833 , or email to https://www.klarna.com/uk/customer-service/
Receipts of proof of purchase and postage back will be required including order numbers.
2. If you have paid by Paypal, please raise a claim for your refund in your Paypal account. Details of how to do this can be found on the attached link. https://www.paypal.com/uk/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-wrong-faq957
Thank you,
Little Black Dress
Please please please refund me......
Please please please refund me. I returned 2 Gina Bacconi dresses to you in March before lockdown and I have still not had a refund! You owe me approximately £500. I purchased the dresses from you and on your website not on the Gina Bacconi website so you owe me the money. I have a child to feed and am not working and money is now very very tight! This is totally unacceptable!
4 May 2020
Unprompted review
Reply from Littleblackdress.co.uk
Dear Roshi,
After 6 years of business, sadly, due to the impacts of Covid-19, The Black Dress Company (UK) Ltd, trading as Little Black Dress has been forced into administration. Unfortunately, this means Little Black Dress is not authorised to issue refunds.
Little Black Dress operated with payment gateways (Klarna and Paypal) which are regulated by the Financial Conduct Authority and aim to provide buyer protection for exceptional circumstances like these.
Here are two simple steps in which you can pursue a refund claim that you may have:
1. If you have paid by Debit card, Credit card, Klarna pay later or Klarna slice in 3, please contact Klarna customer services directly to raise a claim: by phone on 0203 300 50833 , or email to https://www.klarna.com/uk/customer-service/
Receipts of proof of purchase and postage back will be required including order numbers.
2. If you have paid by Paypal, please raise a claim for your refund in your Paypal account. Details of how to do this can be found on the attached link. https://www.paypal.com/uk/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-wrong-faq957
Thank you,
Little Black Dress
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