LittleLife Reviews 16

Unfortunately needed to refund my item due to my sister purchasing something similar without us knowing. The process was so straight forward and not stressful at all. I watched endless amounts of Youtube videos and found Littlelife to offer the best product in the child carry range!

Exceptional customer service. The products are so lovely but it's the customer service that really puts this company above the competition. Jamie in Customer Service couldn't have been more helpful and I hope this feedback reaches his manager. 10/10 Would highly recommend!

Exceptional customer service! It’s wonderful to see a company really value their customers. Their efficiency and speedy response meant that my return was dealt with without any problems.

I ran into a problem with DPD and Jamie (from Littlelife) was quick to make sure it was sorted.

I have reordered from them and will continue to do so in the future.

I would highly recommend them as a company and their products are fantastic.

Really amazing customer service! I’d made an error during my order & the issue was resolved that same morning (thus making my purchase more sustainable too!) I’ve always liked the Little Life products but the service makes it all that much better. Thank you!

We are new parents and purchased a product from LittleLife. There was an issue (caused by the courier), so we contacted their customer service team. They were EXTREMELY helpful and put a lot of time and effort into resolving the issue swiftly. We look forward to buying from them again, safe in the knowledge that this is a company that genuinely cares about both its products and customers.

In August we purchased a Littlelife Toddler Stingray backpack, which arrived with a faulty zipper. We thought we'd fixed it so kept the item. With use, the zipper got progressively worse, until we finally contacted Littlelife's customer support about 3 months after the purchase. Jamie was incredibly helpful and understanding, and immediately organised for our faulty backpack to be collected and a replacement to be sent.

We already loved their products, but we now also love their customer service.

Fab customer service. Received free replacement poles for our travel cot within 24 hours of messaging LittleLife. Incredible!

Great products and even better customer service. I was blown away by the quick help and support I was given by Jamie, who ensured the products I ordered were delivered in time for a birthday party. 5 stars, fantastic.

Products are really great quality. We got a voyager S5 a couple years ago now and it's fantastic. Other brands just didn't last 5 minutes in comparison in the weather's / conditions we were in.

Reason why I am writing this review is their after service is fantastic. After a pet chewed a part I contacted them in case they had spares.

I was immediately contacted by someone called Chris to say they will be looking into it and after a short wait they managed to send me it next day postage for free!

In this day and age if this was another company I would have been told no or directed to buy the product again. But these folks really go the extra mile and it shows on other reviews.

On the note of reviews - Trust pilot I noticed a one star review which I think is unfair and should be removed. These days things get lost all the time in the post, if you buy the wrong item and the company you bought from agrees exchange it's your responsibility to pay adequate postage that covers you in case it gets lost in the post. It's not fair to expect a replacement if the company never receives it and you haven't paid for recorded / insured post.

I’ve never written a review before, but felt it was very important on this occasion. The customer service team were outstanding in replacing a sun shade for our baby carrier. They went above and beyond and were prompt, efficient and helpful. Well done to everyone.

I have ordered the wrong product. Upon filling the exchange sheet and posting it back I got charged over £3, I did not send it tracked delivery as never thought there will be a need to. Ofcourse my parcel got "lost". I have explained my situation with to rep over the phone, he was apologetic but could not offer a replacement. I strongly doubt warehouse never received it as I had put return address on my parcel, so it would have got returned. I am out by £23, with no exchange and an annoyed partner's sisters, since it was a birthday present for my niece - welcome to the family! If I could do 0 stars - I would.

Amazing customer service with a quick delivery. Order Little Life Ranger s2 carrier and forget to use a discount code. After emailing customer service I've received a refund straight away!
Product itself is a very good quality. We used it already on 2h hike with our 1 year old, comfortable for a parent and a child. Very happy with the purchase and definitely will come back.

Poor service. I ordered reins on 1st May, which were supposed to come in days, but nothing has arrived 14 days later. The link they send to track your goods doesn't work and you can't log into your account to see what is happening. Also impossible to contact them. Not good.

Got a backpack carrier, a travel cot (tent version) and a snuggle pod from them. All excellent quality products that are lightweight and well designed. Service is great and quick. Well worth the money.

Bought a infant carrier from them and found them excellent value for money and it was delivered very promptly exactly as they said they would. No issues with dealing with them at all.

bought components to replace the broken parts (my fault) on my littlelife carrier and wanted to post here that the parts were extremely affordable.
£2 and free delivery for a replacement buckle. Most other companies would charge through the nose. Delivery and packaging also great.
Excellent after sales support through their website.