Livenation Reviews 

Our experience with VIP Nation for the Lauren Hill & The Fugees concert at 3Arena, Dublin, was profoundly disappointing. We purchased the VIP Silver package, believing it would offer the exclusive experience that was advertised. However, upon arrival, we, along with several other guests, were directed to pick up our “VIP package” via a QR code with merchandise to be delivered at a later date. This is not what was promised or expected from a VIP offering.

We witnessed numerous guests left bewildered and frustrated, including a young child whose mother had purchased the Gold VIP package, with the heartbreaking expectation that they would meet Lauryn Hill. This, too, did not happen, leaving the child visibly upset.

The merchandise — which was meant to include a poster, lanyard, and laminated ticket for memorabilia — never materialized for anyone on the day, further compounding the dissatisfaction. What was marketed as a premium, memorable event ended up being a hollow and misleading experience.

The price we paid far exceeded the value delivered, and the lack of transparency throughout was alarming. VIP Nation's practices are questionable at best, and this collaboration with Ticketmaster leaves a lot to be desired.

I urge others to exercise caution when purchasing these so-called VIP packages — the reality is far from what is promised. Ticketmaster should seriously reconsider its association with VIP Nation to prevent further disillusionment of loyal customers.

I would give negative stars but it doesn't allow it.
This isn't the first issue we have had.
But this time ACCC and consumer affairs are involved.
I got sold collector tickets through Ticketek. Livenation are suppose to supply them. Concert date 7th September. We still don't have collector portion of tickets. I have countless back and forth emails about issues with supply. More than a month later still mo collector tickets. They cannot tell/ will not tell me if they have sent the tickets to me to see if it has been lost in the mail or they have just failed to supply them. Also note, my sister got her collector tickets about 6-8 weeks ago.
Livenations website states something like we will respond to you with 2 business days. Total lies. It took 4 emails and 3 weeks before I got a response and only after speaking the consumer affairs to help me curate an email about violating section 36 of my rights. They make it impossible to contact them via anything other than email.
Please people keep all receipts and correspondence, ACCC want to know these stuff ups as they are putting a dossier together.

They raised the price of tickets to see Oasis 25 tour, Ticketmaster are part of them. £148.50 tickets increased to £355. They will lose customers due to doing this. Many of us wish it returned to buying tickets from a record shop.

Live Nation seem to fly under the radar. Incorporating the Shepherds Bush Empire and Ticketmaster I had one of the most awful experiences with regard to disability. Ticketmaster is a joke, CS rubbish unable tos olve issues Host of emails to back this up. The Shepherds Bush Empire subjected not just me but others to the most painful experience ever due to Security who were confrontational, uncaring and seemingly could not read plans that were supposed to be in place. Forced to stand in a queue despite being told if the wait was longer than 15 minutes I would be allowed into the 'medic room.'My Carer was treated disgustingly, I was in so much pain,after an hour of standing. Jaw clenching in agony causes TMJ ended up seeking medical help afterwards. No VIP information was issued until the 11th hour Ticketmaster blamed the venue, the venue blamed Ticketmaster. Then we were informed about Live Nation. All blaming each other. VIP prices they wanted us to have poor seats because I could not stand in the stalls. It was like a free for all, pushing, crushing, very unsafe. It is discriminatory to the disabled to be treated like this, almost as if I shouldn't be there if I couldn't stand. I wasn't alone. So many complaining, the Security was the worst plain argumentative. Did not listen, did not care.
I made a complaint about how I was treated apparently it seems Disabled people should not book VIP...............this is the response to my complaint
Aug 8, 2024, 09:06 UTC
Hi Janet,

Thank you for your email.

We are sorry that you feel disappointed with the venue operations and security staff when attending IM Monsta X Off the beat

The tickets that were purchased have been checked and we have been informed that standard general admission tickets were purchased and not accessible tickets, and all VIP information is emailed to customers prior to the event.

We can only advise for you to speak with the venue regarding any prior requests made before arriving at the event.

Any customers with accessible requirements are to purchase accessible tickets and to reach out to the access team before purchasing tickets and they would have ensured that suitable tickets were provided before attending the event.

As a promotor we can only assist with event issues but we can see that you have a dispute regarding the venue and therefore you will be required to speak with

We are sorry that you did not enjoy the show as intended but we are unable to take this matter further. We hope it does not detract you from attending future Live Nation events in the future.
Sincerely,
Sean
Live Nation Fan Support

Not clear about bags allowed, is it clear a certain size
Only or can a small pocket book be allowed

I have received an email from LiveNation letting me know that they have allowed my data to be compromised. When I noticed this I went to close my account. It has taken three days and about 20 emails and it is still not closed and they have not deleted my information. This company is completely incompetent. They have a monopoly over most concerts and shows which is really sad because they only care about the money and do not give a monkeys about their customers. I don’t care how much I want to see an artist or group, I will never give this shower of an incompetent company any money again.

They were providers of a credit system for buying things in Rock Werchter. Although advertising that any credit could be refunded, only when you do it you'd realize that they charge you 3,5 euros for refunding any amount.

Bought tickets that said nothing about a no backpacks. I later checked the t and c, nothing there either. My backpack was almost empty at that.

Arrived to be met with the rudest security guy who told me to bin my bag or go home or travel 4 hours to come back with another bag.
I asked if there's a locker. Locker only at vip lounge which was a few chairs and 5 pounds for charging your phone . Nothing vip about it. Ended up being in tears and paying an extra 38 pounds otherwise I would not be let in.

Worse still I then saw lots of people with backpack and no vip wristbands. I guess they realised it was not written anywhere.

Absolutely ruined my experience and hit my pocket. Bullying blackmailing behaviour.

Absolute con/scam! Paid €100 each for 2 Coldplay tickets and thought I was paying another €165 for 2 more tickets but with a couple of extra ‘vip’ benefits. Really unclear on Ticketmaster website and even looking at my account afterwards what I had brought. After months thinking I had 4 tickets I finally managed to confirm with Ticketmaster that the €165 each was just to upgrade our existing standing tickets to the Floris early entrance experience. Coldplay were due to start at 9pm and VIP Nation told us to come to the stadium at 3pm. We queued for 45 minutes and got in at 4pm. There was no welcome, the gift (a cheap water bottle) had to be collected after the show and the only ‘advantage’ was that we were allowed to join the main queue to get into the floor area just before the main gates open. After the second nearly 1 hour queue we got into the show but given that it was still 4 hours before Coldplay came on and there was no way to save your space that was a complete waste of time/money. Once in we weren’t even allowed back to the concourse to get food/drinks. No idea how they can get away with charging €165 for a water bottle and cheap festival bracelet and getting in to an open standing area 30 minutes before the main crowd.

Worst experience ever. The website has a minute delay to start the sale & then constantly crashes & denies your access.

0 care for customer experience, one of the worst festivals ive ever seen, genuienly ever. Bands are great, but seriously, 3+ hour merch lines AT A FESTIVAL WHERE BANDS SWITCH EVER 30 MINS, Giant bathroom lines at every spot, even the "VIP bathrooms", genuinely just not enjoyable because of all the managing issues. They really only care about money, it shows with the price of tickets, unlimited vip tickets making the "vip areas" just as bad if not worse than the GA areas, and absolutely nothing is included with VIP. No shirt, no poster, not even a sticker. They are the greediest most uncaring event company, and they should not be in business, especaially after they hosted astroworld where 10 people died due to their terrible management.

Had Ultimate VIP tickets for Depeche Mode on 27 January 2024 at the O2. Spent over £1000 on 2 tickets as was a special occasion. Had the photos taken on stage as we weren't allowed to take our own. Photos have never arrived despite emails to ask where they are. This company just ignores you. Depeche Mode should be embarrassed to be involved with this. This company is an absolute disgrace! Avoid them if possible!!

Disgusting cowardly thieves.
Paid a lot of money for 4 blink 182 VIP collectors tickets.

They never arrived.

All emails before concert ignored.
All emails after concert ignored.

Had to call the arena on the night of the concert and bring receipts and proof of purchase to get into the concert.

Taking money for tickets and not supplying them , then ignoring and hiding from customer complaints.
As the title says. Disgusting cowardly thieves.

Managed to acquire Rewind Festival group and turned it into a cashless Rip Off Festival group!

Logged on for the pre-sale of Eagles tickets. As soon as they were live I clicked on book tickets only to be diverted to a page demanding I reset my password. This took a couple of minutes by which time all but the VIP seats were gone.

This is the most shockingly poor service I have ever had buying tickets. I will be using Livenation's rivals in the future.

Because I missed standing tickets but wanted to be a close as possible to the stage for Depeche Mode at the O2, I spent more than I would typically on a Live Nation 'VIP Nation' lounge package.

When I arrived, I was given the merch bag, which consisted of a lanyard that served no useful purpose, an eye mask and a candle.

The canapes were awful and once kicked out at 8pm, there was no direct access to seats, i.e. just had to leave the bar and access the concert venue as anyone else would.

As much as I enjoyed the concert, having had to pay an extortionate amount for something using the term 'VIP' very loosely was really disappointing.

I am still to receive my 3D collectors tickets for the Backstreet Boys concert at Rod Laver Arena in Melbourne last year. Even after several emails which is the only way to contact customer service, no response at all. I am so disappointed.

I've been loading the tickets for 25 minutes, and it is still not working. I tried it on different devices and none of them work.

Horrific.

Website wouldn't even load presale until 2 mins after the supposed start of sale. Missed out on tickets I've been waiting years for. System feels wholly unfair and they take an age to update anything. Shockingly bad.

I am trying to unsubscribe from the email list. No unsubscribe button or link on their emails. You have to login to your account. I don’t have an account so I’ll have to set one up to be able to login to then unsubscribe. How completely ridiculous and probably not legal. There should be an easy way to unsubscribe from unwanted and unsolicited emails on every email. No contact email in their website that I can easily see either. Tried using the help link but that is complicated unless you have an order or event booked you want to query.