Livewell Reviews 

1,533
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

DEFINITELY CONS AVOID THIER AMAZON STORE, AVOID THIER WEBSITE. BOUGHT A MOBLITY SCOOTER LAST YEAR MAY 2024 AND BY MARCH 2025 IT STARTED HAVING PROBLEMS. I CONTACTED THEM COULD NOT REACH THEM TO GET I... See more

Rated 5 out of 5 stars

Bought for my wife. Rapid delivery. Good price. Wheelchair appears solidly built. Large wheels, cushioned seat give comfortable ride. Easy to fold. Rather heavy for loading into car boot but manag... See more

Rated 5 out of 5 stars

Great service by Livewell. Original Instafold wheelchair had an electrical fault which was checked and confirmed by 3rd party engineer. Fix was not apparent so a replacement chair was sent to us which... See more

Rated 5 out of 5 stars

What amazing customer service from Karen when there was a problem, after a year, with the wheelchair. We rang her on 3 occasions to request parts which were sent via DPD. It was a fabulous experience... See more

Company details

  1. Mobility equipment supplier

Information provided by various external sources

Established in 2008, Livewell have become a destination brand within the UK for mobility equipment and independent living aids. Specialising in the online supply of goods, Livewell sell multiple mobility products including mobility scooters, electric wheelchairs, adjustable beds, bath lifts and other walking aids. Livewell offers next day delivery for all orders placed before 5pm, with a two year warranty on it's own exclusive lines and a price match promise to back it all up!


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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4.2

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(1,533)

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Rated 5 out of 5 stars

This company is brilliant

This company is brilliant, the customer service and aftercare is second to none,agents are always polite, listening to what your issues are having and resolve it straight away and ask if u need any other help thankyouso much livewell highly recommend

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Instafold.After a bad start the company…

Instafold.After a bad start the company turned it round and sorted everything out cant ask for more . We ordered at 4.30pm on a Thursday and it arrived midday on the Friday the instafold electric wheelchair is awesome well built and stronger than I thought it would be being so light I tried it and I'm 19st and it had no problems. Happy

25 January 2024
Unprompted review
Rated 1 out of 5 stars

Terrible After Sales Service

Waited 6 days for a new joystick for wheelchair that I was told would be here in 48 to 72 hours only to be told it’s not in stock and won’t be for another couple of days then has to be delivered. Husband is housebound without his wheelchair. Why didn’t they just tell me the truth, I waited in for 3 days for something that wasn’t coming. Then when I phoned on 6th day they still didn’t tell me they were waiting for stock just said it would be delivered tomorrow. Again not true.

22 January 2024
Unprompted review
Livewell logo

Reply from Livewell

Dear Margaret,

We must apologise for the delay we had in receiving the spare parts that you required. Regrettably, there had been a delay in shipping due to the trouble in the Middle East, which did put extra time on the delivery to us. We are very sorry, but this was due to factors outside of our control. We can however now see the parts have arrived and been sent to you.

Kind Regards
The Livewell Team

Rated 5 out of 5 stars

Superb Service

Superb service. Having been read the returns policy, I explained that I could not unpack my new wheelchair for several days after it arrived, the salesman, Ryan said he would raise this with the company. I later received an email stating he had done just that and things were fine. The wheelchair arrived when he stated it would. All in all a very easy company to deal with. If I need anything else, they will be my company of choice. Well done guys, keep up the great work.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent caring company

Excellent company first scooter came damage no problem replacing scooter delivered new one and even built it up and demostrated how it works delivery people very friendly and knowledgeable would defo use company again

10 January 2024
Rated 5 out of 5 stars

This is the second time I have ordered…

This is the second time I have ordered from livewell and I will absolutely be using them again in the future.

There was initially going to be a delay for the scooter I ordered as the colour i wanted was not in stock. Every staff member I spoke to about this was fantastic and so willing to help me come to a resolution. I decided to get a different colour which they had in stock and called them only to receive it the next day!

I have nothing but positive things to say about this company and I have already recommended them to friends and family. It is very rare to receive such incredible service.

3 January 2024
Rated 5 out of 5 stars

EXEMPLARY SERVICE AND STAFF.

Never have I ever written a review, but the quality and efficiency and speed of this company is truly magnificent.
I had a problem with my disabled scooter the lady that answered mt call (Karen) was both understanding and patient. The engineer instantly resolved the situation and replacement on it`s way.
Have previously used this company and will continue to do so in the future. Once again congrats to Krenand staff at this first class compant.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Very easy to order

Very easy to order, perfect ordering instructions and options, cheap delivery charge. I couldn't find a better site for my purchase.

2 January 2024

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