Dear Team, I just wanted to take a moment to share some positive feedback regarding the service I received from Ella. Ella was extremely helpful, professional, and friendly throughout our conversat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... See more
Company replied
I called today to add an additional driver to my policy. Just an absolute amazing experience, Danielle was super helpful, extremely kind and happy and Danielle really knew her stuff. Danielle took h... See more
Company replied
Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... See more
Company replied
Company details
Written by the company
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Contact info
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , United Kingdom
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
Excellent
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Dealing with Ella was a pleasure and…
Dealing with Ella was a pleasure and she is a credit to the company
2 December 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
We are happy to hear that you had a positive experience. Thank you for taking the time to share your feedback with us.
Have a lovely evening,
Aisha - Lloyd Latchford
Helpful
I rang them.
A human (Emma), answered and listened to my issue.
She sorted my problem really quickly.
It's that simple - if only other companies could learn from this!
1 December 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
We're happy to hear that our team promptly addressed your issue! We appreciate you taking the time to share your positive experience with us.
Have a lovely day,
Aisha - Lloyd Latchford
Lauren gave amazing customer service!!
Spoke to Lauren twice today with time sensitive queries and I didn’t have to wait to speak to anyone she was so quick and reassuring that I was fully insured on my new vehicle. Easiest and friendly customer service experience I have had in a long time and my queries took minutes to resolve! Can’t recommend enough! Thank you Lauren!!
1 December 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
We're happy to hear that you had such a quick and easy experience. It's great to know that our team was able to resolve your queries so efficiently and provide reassurance about your new vehicle's insurance. Thank you for your positive feedback!
Have a lovely day,
Aisha - Lloyd Latchford
Lauren was so awesome in getting the…
Lauren was so awesome in getting the changed documentation for my insurance at such a short notice. The vehicle was delivered early and so they needed to amend the Insurance
28 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Salvatore,
We're happy to hear that the documentation was handled quickly for your insurance needs. We appreciate your positive feedback regarding Lauren's awesome! assistance in relation to the early delivery of your vehicle.
Have a great afternoon!
Diana
Lloyd Latchford
Made the whole process easy especially …
Made the whole process easy especially when adding an additional driver - really quick docs sent out straight away - Emma was very helpful
25 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback and we will ensure your comments are passed back to Emma. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
Polite and professional service
Amy Robinette was able to help me quickly and effectively. She handled my queries in a knowledgeable way, and was professional throughout. Thanks Amy.
24 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback regarding the service provided to you by Amy. We will ensure all your comments are passed back to her and we look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Absolutely fantastic customer service
Absolutely fantastic customer service. Rapid response and sorting my second driver insurance.
Thank you Emma
19 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Karol,
Thank you so much for your 5 star review. We are glad to hear you were pleased with the prompt service you received from Emma. We will ensure your wonderful comments are passed on to Emma.
Have a lovely day,
Lewis
Lloyd Latchford
Spoke with Emma who was incredibly…
Spoke with Emma who was incredibly helpful. Answered the call quickly and made it easy to sort my query
17 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Gregg,
Thank you so much for your 5 star review. We are glad to hear that your call was answered so promptly and that Emma was able to help you with your query. We will ensure your feedback is passed on to Emma.
Have a lovely day,
Lewis
Lloyd Latchford
I recently spoke with Paul Fairweather…
I recently spoke with Paul Fairweather from Lloyd Latchford, and I have to say his service was excellent. He was professional, knowledgeable, and made the whole process very straightforward. Paul took the time to clearly explain everything, sorted out my issue quickly, and kept me fully informed throughout.
It’s rare to come across someone so genuinely helpful and efficient — he made what could have been a hassle feel effortless. A credit to Lloyd Latchford and a great example of how customer service should be done.
Highly recommended — thanks again, Paul!
13 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Kevin,
Thank so much for taking the time to provide your feedback and 5 star review about the service you received from Paul. This is certainly the kind of service we aim to always provide.
We will ensure your wonderful comments are passed onto Paul.
Have a lovely weekend,
Lewis
Lloyd Latchford
I'm taking my car overseas and Emma…
I'm taking my car overseas and Emma responded to the request for documentation quickly and with no fuss. Couldn't have been easier
6 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Stephen,
Thank you so much for providing your feedback and 5 star review about the service you received from Emma. This simple and efficient service is exactly what we aim to always provide.
Have a great week,
Lewis
Lloyd Latchford
Policy correction
Emma actioned an instruction from Octopus EV, reissuing my amended insurance certificate promptly and without fuss.
7 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning,
Thank you so much for your 5 star review about the service you received from Emme when your insurance needed to be amended. We will ensure your feedback is passed onto Emma.
Have a super week,
Lewis
Lloyd Latchford
Amending a detail on my insurance policy
Having the need to amend a detail on my insurance policy, Katie Wilson delt with the request promptly and issued new documents with the correct details swiftly without any fuss, great customer service.
7 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Kathy,
Thank you so much for taking to time to provide your review. We are glad to hear that Katie was able to amend your policy and issue the new documents so promptly. This is the kind of service we strive to provide.
Have a lovely week,
Lewis
Lloyd Latchford
Fast and courteous
The efficiency in which this company dealt with a request from myself to make some changes to my policy was great. Emma Heaton responded to my initial communication very quickly. Within 24 hours she had resolved my issue and my policy had been updated and sent back out to me.
Great service, thank you Emma
6 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Colin,
Thank you so much for taking the time to provide your 5 star review. We are so glad to hear that Emma was able to help you in such a prompt and efficient manner. We will ensure your fantastic feedback is passed on to Emma.
Have a super weekend,
Lewis
Lloyd Latchford
I've recently added another person onto…
I've recently added another person onto my car insurance and Amelia Drummond made it a simple process and it was all done via email which made it so much better as I hate calling people.
3 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Claire,
Thank you for taking the time to provide your 5 -star review about the service you received from Amelia when you were adding an additional driver. It is great to hear that this was done in a way that suited you best.
Have a great week,
Lewis
Lloyd Latchford
Lauren is Fantastic
Lauren was able to deal with my query quickly. She was friendly courteous, and professional. She anticipated the second half of my request, and made the necessary changes to my policy, before I had told her about the issue. Excellent customer service!
3 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning,
Thankyou for taking the time to provide your wonderful 5 star review about the service you received from Lauren. This friendly but professional and efficient service is exactly what we aim for and we will ensure your feedback is passed onto Lauren. We look forward to helping you again next time.
Have a super day,
Lewis
Lloyd Latchford
Very prompt and great service
Very prompt and great service provided by Amy Robinette for additional driver request to policy
3 November 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Rob,
Thank you so much for taking the time to provide your 5 star review about the service you received from Amy to add an additional driver. We will ensure your feedback is passed onto Amy.
Have a lovely day,
Lewis
Lloyd Latchford
Great service from Emma
Great service from Emma. understood the issue, clarified the cover and quickly responded after the call with revised document. Really pleased with the service, thank you!
27 October 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear you were pleased with the customer service provided by Emma and we really appreciate your feedback. I will ensure your comments are passed back to her and we look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Delivery Excellence
Contacted Lloyd Latchford and spoke with Danielle W. Danielle was able to take ownership straight away without any delay and communicated back to me that she would be straight back in touch if there was any issue.
In less than 30 minutes, Danielle had not only sorted the problem but had an email straight over to me with an update and happy to say it was sorted without delay!
Thanks Again!
30 October 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to provide your amazing 5 star review!
We're happy to hear that the issue was resolved quickly and efficiently with Danielle W. We appreciate your positive feedback and are glad you had a great experience.
Thank you!
Diana
Lloyd Latchford
Excellent service
I received a Welcome Letter with an invalid Certificate of Insurance as the dates were in the past and therefore incorrect leaving me effectively uninsured. I spoke to Emma at LL and she called the leasing company and rectified the situation and had valid documents send to within half an hour as promised. Emma was excellent. I am grateful to her for reinstating my insurance policy.
27 October 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Adrienne
Thank you for taking the time to share your experience and provide your 5 star review. We are glad to hear that Emma took ownership of the issue and was able to resolve it so promptly. We will ensure your wonderful comments are passed onto Emma.
Have a lovely week,
Lewis
Lloyd Latchford
Great customer support service
I contacted customer services who answered very quickly and they (Amelia Drummond) were able to answer my query quickly and give clear instructions , in a friendly and helpful manner. She also followed up with a email to help make the follow up task as efficient as possible. Great service.
27 October 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Joanna,
Thank you so much for taking the time to provide your 5 star review about how Amelia was able to help you. Making everything as easy as possible to deal with is exactly what we aim for. We will ensure your wonderful feedback is passed onto Amelia.
Have a super week,
Lewis
Lloyd Latchford
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