Lloyds Bank Reviews 11,187

Rij from Luton was very professional so helpful and made my life much easier. If he’s not employee of the month, he definitely should be. I’ve been into Many different bank branches over the years and this was the best experience I’ve ever had in my life.

Sharron from Leamington spa branch was excellent, amazing service!

Had my phone stolen and Lloyds account rinsed, Steve was so helpful, quick and kind and sorted everything out instantly.

I had a video call appointment with a manager and I couldn’t be happier with the support I received. Asem at Hounslow helped me set up the appointment explaining everything clearly and making the whole process smooth and stress‑free.

Elaine Catchpole. Lloyds Bank, Witney. Very friendly, professional, patient. Nothing was too much trouble. Great ambassador for Lloyds.

Served by Helen at Northampton brunch, she help me with a payment. She was great and very helpful to understand and to make informed choices. Thank you.

Toyin was very understanding and empathetic in a very stressful situation in which matters were able to be resolved quickly and efficiently, thanks Toyin for your help!

Sharon from Leamington spa leats very helpful, remembers my name and the problems I have Sharon sorts me out and it’s a pleasure coming in

My first experience was good receiving and explation was very nice.
Thank you.

Good staff and given explain everything and details

I had an exceptionally great service today at the Manchester branch. I went in to get a printed statement as I have been struggling to get back on my online banking. Toyin attended to me and she surprised me beyond my expectations. She step by step guided me through in getting me back online and even showed me how to print statements online. She is extending pleasant, friendly and very very patient. My trip to Manchester branch proved to be very fruitful and I look forward to having more staff like Toyin serving me at Lloyds bank.

Sharon from Leamington spa branch - super helpful and efficient. With so many branch closing it’s so good to have a human to help

Branches closing across the area, only one open in a 30-mile radius. Only 1 staff available for helping customers resulting in 20 minute wait to just see someone. When we did get to see someone they were soooooo slow, repeating everything, and then having to phone up someone to get approval so went through the whole process twice. Took over half an hour to simply transfer some money. Just simply awful customer facing interaction.

Sarah .M Wellingborough branch excellent 👍

Attended Merthyr branch seen as soon as I entered the building, dealt with by Leah and team .All staff dealt with me in an efficient, polite and straightforward manner

Mo from Leicester high street was good with his patience/ I made some mistakes with my online application for a new account he explained it to me and help me to do the new application so I can open my first Uk account. Great 1st interaction with Lloyds.

Yesterday, I attempted for the umpeenth time to sort out the issue whereby I can't receive my mother's bank statements. I rang the telephone banking section, who were lovely as usual, and once again we tried to negotiate the Lloyds computer system. This time, I was on the phone for 40 minutes to three members of staff in total, and we THINK the issue may now finally be sorted after what is probably over a year. Fingers crossed. It seems the issue may have been something to do with the way my Japanese postcode was entered on one of several pages featuring my address. A special shout out to Chloe. I just hope this time it works.

Bav has been extremely helpful with all matters related to our accounts. She assisted both my wife and me in opening our savings accounts quickly and efficiently. She also provided valuable advice regarding credit card applications. Bav is professional, friendly, and always willing to help.

I visited the Merthyr Tydfil Branch, i needed advice about my account.
Spoke with Julie who was working on customer service, she has assisted me before . Julie is very professional and knowledgeable about Banking Products & Services .