Lloyds Banking Group Reviews 

Great customer service. Yesterday I had to call up due to a refund dispute with a store and this was handled straight away. Didn’t get the name. Today I spoke to a guy called Steven (Scottish) due to a payment block on my Tesco order and again dealt with efficiently with kindness and respect.

Called yesterday as drew a sum from a supermarket atm and no money came out but it was taken from my account. Assistant I spoke to was extremely helpful. Phone was answered in a timely manner, she could she the problem and rectified it straight away. Had to confirm my email address but I gave her the wrong one. Explained I was getting married in 2 weeks and have changed my email. She wished me congratulations and that was that. Well, today you could knock me down with a feather! Got home to find a large parcel. A big green lloyds bank box containing a big beautiful bunch of flowers with a card wishing me congratulations for my wedding! What a suprise and what a lovely thought. To think you went out of your way after our call to arrange that. Thankyou so much to Dominika xx

Lloyds used to be a good bank but sadly it has become one of the worst.
1. The mobile app is seriously bad. You can't even see when your bonds or ISAs mature. I reported this as an issue to them but it's been a year and it's still not working.
2. The agents on the phone do not know what they are doing. They simply pass you on to a another for a very simple request. You easily end up spending half a day chasing them to get something done.
3. The investment team is simply useless. I think the system is set up so that you can put your money in easily but they make it almost impossible for you to withdraw.
4. My local branch is closed on Tuesday for no good reason. Try to name another high street bank that is shut on a Tuesday.

Terrible customer service and ridiculously time consuming processes. There are certain actions you can only take via chat on the app, and the wait times are horrendous. If you phone and get through to someone they are rude and (based on my experience today) nothing is ever their fault and the customer is always wrong. I will be switching to another card as soon as I can.

I have been with Lloyds since 2018 and never had any problems with them until today. I transferred a large sum to pay for something for my car and they freeze the payment and interrogated me for 40 minutes and have freezed my account. I have never been treated like this. This has finally been resolved, but I did not like the treatment. A gentleman by the name of Connor finally settled the matter. Thank you Connor and some of the staff on the fraud team for their professionalism

Had accounts hacked into and money removed, also the person took out a credit card at 4pm and was spending on it within 15 mins - what bank would allow that! Spent almost 2 hours being passed from fraud department and services just trying to re set up internet banking. No one knew what to do they then passed me to an outside agency to discuss my accounts !!! Spoke and again to customer non service department that a password/ code was sent out to me one and half hours earlier. Do they not know how to read a screen

Blocks transactions without notifying. Bad company.

I run a small support group for people living with Huntington's disease and I had a community account with Lloyds to enable me to pay for the hire of the room we use and other necessary items and to pay in a few pounds each month from our little bit of fund raising. Our account usually had between £50 and £200 in it at any one time. Lloyds then started charging us £4.25 a month to 'service' the account , which we just cannot afford. I requested that they waive this fee as a gesture of goodwill for our little account but they will not. I am disgusted that a bank making billions a year will not support volunteers doing a small thing for people in need. Needless to say, I have had to close the account. What kind of world do these people live in where they cannot help people in need. Shame on them

Incredible inefficient telephone customer service. Bounced around many people for hours for a relatively simple request, getting nowhere.

Hopeless Entity. In brief..
After 7 months still no refund of account monies.
It took them 5 months to return some monies in accounts. They sent a hand written letter from a branch with just 'Halifax branch' written as a header with a cheque! They then said no branch would ever send a hand written letter!! A copy was sent..they never acknowledged or admitted their error. Visits to branch proved fruitless, old woman seemingly on prozac began to deal with matter then wandered away then came back asking if there was anything else, statements never arrived. It's easier to go to court than ombudsman. Lots of wasted time. Individuals unable to solve. Easier to say just hopeless. Total arrogance. Pleased many individuals losing jobs as they close branches. Airheads. AI computers do a better job. No language, no time of life problems.

I’ve never had such a bad experience with a bank in my life. Today I spoke with a woman named Elizabeth from Lloyds’ Disputes Team, and it was the second time I’ve had a terrible interaction with someone from this department.

She was rude, interrupting me constantly, and clearly annoyed—even sighing while I was trying to explain my situation. Funny enough, I’m the one who should be annoyed, since it’s my money that’s at risk, not hers. On top of that, she hung up on me before I could even say goodbye, which I found extremely disrespectful and unprofessional.

Lloyds has done nothing to protect my money. They keep repeating the same script, telling me to “contact the company and cancel the subscription” even though I’ve already done that. The company is clearly a scam, and Lloyds offers no real support or action in response.

I no longer feel safe banking with Lloyds.
That’s why I’ve decided to close my account and move to another bank that treats its customers with respect and actually helps when there’s a problem. Absolutely disgraceful service.

Terrible service.
Lloyds stated that my password was wrong so I changed it, I checked and checked again.
I then went to logon again, Lloyds said the password is wrong - it wasn’t. So I changed it again as per the apps request and I did this in front of my partner to make sure I was doing things right - I was! The app still stated my password was wrong and now I’ve been locked out and have to wait a week for a code to come in the post.
A really bad app, very bad that Lloyds think they have the rights to lock me out of my account for an issue that clearly lays with their app.
Customer services close at 6pm, which is bizarre!
I’ve applied for a TSB account tonight as that’s is the only thing I can do to resolve this issue. I cannot believe Lloyds think they have the rights to hide my money.
Terrible terrible terrible.

Disgusting people. If you ever get a fraudulent transaction you will NEVER see that money again. Worst back I've ever banked with

Disappointing Experience with Lloyds – Lack of Communication and Inconvenient Account Closure

I’ve been a customer with Lloyds and generally expected a certain standard of service, but my recent experience has left me very disappointed and frustrated.

Back in March, I made a transfer (in bits) to someone, and the last part of the transfer was held. I was asked to call a number, which I did immediately. I explained everything that I was making the transfer myself and the money came from my other account. Following this, my account was unblocked and I was advised to move the funds back to my other account. Despite trying to do so, I was still blocked.

I had to call the fraud team again and again to explain everything once more, and finally got the account unblocked after they confirmed there was no issue. I thought that was the end of it.

However, on July 15th, I suddenly found out that my card declined when trying to make a purchase which was very embarrassing . I went into the branch to find out why, only to be told that my account was being closed with a closure date of the 18th of July, just 3 days notice. I received no prior communication: no email, no text, no letter, nothing at all.

This account is where my salary goes and where I have many direct debits set up. I’m now left scrambling to redirect everything, with just a couple of days’ notice and no explanation as to why the account is being shut.

The lack of transparency and communication from Lloyds has been incredibly upsetting. I feel completely let down, especially considering I tried to do everything right and was explained my stance when I called them.

I hope Lloyds reconsiders how they handle such situations. At the very least, customers deserve proper notice and communication when something as serious as account closure is about to happen.

Poorly Managed, Unfriendly, Uncaring, Non Customer Focused, Profit Only Driven Business, Run by a bunch of overpaid toss-pots with very little experience in customer service or people skills.

Missing from My account,never resolves anything.disappointed again

we have been with lloyds bank for 45 years and am shocked at how they are treating us ,we are not over drawn and have not been for years,we are in our late 60,s and can only assume its age related in the past 45 years we have had mortgages and loans and never ever missed a payment in fact we settled most of them early we have moved home and wanted aloan to improve our home how before even applying we were told we would not be successful , then i noticed our overdraft limit had been reduced by 1000 although we haven,t used it for a decade or more however it made ud feel sale knowing it was there if we needed it LLOYDES we need help now more than ever shame on you bad people BAD BUSINESS and the little fools in call centres who think its there money

Lloyds bank withholding child maintenance on an over drawn account which has been approved an IVA

IVA company have written to Lloyds telling them they consent to the 2 x £100 child maintenance to be transferred to the customers new account as the IvA is approved and these monies are owed to the children and were sent to this acc in error

And are NOT part of the Iva
And the over draft is being written off as part of the Iva - approved by Lloyd’s !

Lloyds told customer to obtain written authority from the Iva company
This was presented at the branch
The branch were incompetent and telling customer to send it to head office as they didn’t know how to process

Then head office is called again and asked where are the funds and letters and head office says go back into the branch to take a hold off the account to allow the transfer
Wouldn’t action for customer
Didn’t acknowledge receipt of the letters
Didn’t reply
Didn’t transfer the child maintenance
Requesting customer to go back into the incompetent branch and repeat it all again

Disgusting service
No one is trained in such issues
Batting the ball back to different departments
With holding funds

Disgusted! No wonder they are about to go out of business. I have held a platinum account for well in excess of 30 years, have had loans, credit cards and never defaulted on any payments.
Then yesterday I went into a branch with a simple request. Instead of answering or getting what I wanted, they tried to sell me something I didn’t want and did nothing to answer my query, in fact it has to be said that nobody listened to a word I said.
They gave me a number to call and when I called it I was told they couldn’t do it and referred me to the branch. I told them the branch referred me to them, but still insisted it was up to the branch, so I returned to the branch where I was treated with apathy and contempt and fobbed off with something grossly insufficient.
Now I need to get out of this sham and I am looking for another account.
I can only suggest that when the bank has ceased to exist and they find themselves looking for work, they consider one thing. Customers make pay day possible.
My problem could have been resolved very simply but instead you have driven me away.

If negative stars were possible on Trustpilot, I would have given one without hesitation.
Review: Extremely Poor Service from @LloydsBank

I’ve been a loyal @LloydsBank customer for over 30 years, but my recent experience has left me completely disheartened.

I called about an unauthorised debit on my main account and was transferred to Kiren from the fraud department. Her attitude was rude, dismissive, and completely unhelpful. She showed no willingness to listen or support me through the issue.

To make matters worse, my card was blocked and stopped without any notification, leaving me with no access to my own money — an incredibly stressful and unacceptable situation

Title: Still Ongoing Poor Service – Avoid at All Costs

YouFibre continues to provide a terrible service.
• No response to emails or complaints
• No resolution to persistent signal dropouts and slow speeds
• Just taking money with no accountability
• Service has been poor from the start, with no improvement
• Completely unprofessional – AVOID

I’ve lost working days and had to spend extra money just to stay connected. YouFibre shows no interest in fixing issues or honouring their contract.

#YouFibre #BroadbandFail #CustomerServiceFail #AvoidYouFibre #PoorService #NoSupport #StillNotFixed #OngoingIssues