LM Horologerie did not honour my purchase
Before placing my order with LM Horologerie via Chrono 24, I messaged them to ensure they could deliver to my country. I received a response from a person stating they shipped worldwide via DHL. I placed my order with LM Horologerie for a Rolex OP41 Celebration dial 24 February 2025. I paid in full on the same day. I then received a message stating they will keep me informed as soon as they receive the part. And they need to order the watch from their suppliers, and the watch would arrive in about 20 days. This was a red flag so I called the C24 helpline, after multiple attempts. I was informed this was normal and the seller had 30 days to deliver the watch. I messaged the seller 10 March to ask for an update. I did not receive a response. On Thursday 20 March I received messages and emails stating my purchase has been cancelled and a refund issued. Th reason was "revocation”, whatever that means.
I am extremely disappointed with LM Horologerie because they did not honour my purchase. I cannot in good conscience recommend purchasing a watch from LM Horologerie. Their communication has been poor, and more lately, non-existent.
What is equally disappointing, is the poor customer service from Chrono 24. They basically stated they don't have any control over the sellers on their platform. I explained to C24 this watch was a present for my son. There hasn't even been any offer of a gesture of goodwill. As such, I would seriously consider using another platform, because being one of the biggest platforms in the world doesn't always equate to a positive buying experience, or good customer service.
