Loans Warehouse Reviews 

1,026
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising their high standards of professionalism. Customers frequently mention that the staff members are exceptionally polite, knowledgeable, and always available to guide them through every single step. People also highlight the outstanding customer service, noting that queries are answered thoroughly and all available options are clearly explained. Reviewers emphasize that the overall user experience is remarkably smooth, efficient, and completely stress-free from the initial call to completion. Furthermore, loyal consumers appreciate the prompt response times and constant communication maintained throughout every stage of the entire application process.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professional and supportive demeanor... See more

Service

People report positive experiences with service, describing it as fast, efficient, and professional from... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support teams as fantastic and... See more

User experience

Reviewers mention positive feedback about user_experience, noting that the whole process was smooth and... See more

Response time

Consumers express great satisfaction with the response time, highlighting how helpful, efficient, and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. From the get go Loans Warehouse were brilliant. They quickly found me a great product and talked me through every step. My loan was a tad niche and they arranged everything quick... See more

Rated 5 out of 5 stars

We cannot reccommed Loans warehouse enough they were absolutely amazing from start to finish, listened and understood what we needed and delivered a better offer than we first discussed They sorted... See more

Rated 5 out of 5 stars

I dealt with a lady called Kirsty Overall, she was attentive, knowledgeable, cheerful and an asset to her company. Never faltered, kept me informed, explained everything, chased up other parties invol... See more

Rated 5 out of 5 stars

As a self employed person, I was finding it difficult to get a consolidation loan. Loans Warehouse made this straightforward for me, they guided me every step of the way and were successful in matchin... See more


Company details

  1. Loan agency
  2. Car finance and loan company
  3. Finance broker
  4. Financial Institution
  5. Mortgage broker

Written by the company

Loans Warehouse is one of the UK’s leading secured loan and bridging finance brokers, with over 20 years of experience helping homeowners, landlords, and businesses access flexible funding solutions. As one of the longest-established brands in the second charge lending market, we combine deep industry expertise with a modern, technology-driven approach to deliver fast, reliable outcomes for our customers and partners. We specialise in secured loans, homeowner loans, and bridging finance, working with a comprehensive panel of trusted lenders to find competitive solutions tailored to individual circumstances. Whether customers are looking to consolidate debt, fund home improvements, raise capital for property investment, or support business growth, our experienced team is committed to guiding them every step of the way. At Loans Warehouse, customer service is at the heart of everything we do. We pride ourselves on clear communication, transparency, and delivering results, which is reflected in our consistently high Trustpilot ratings and industry recognition. We also work closely with brokers and introducers across the UK, providing expert support and market-leading access to lending options. Our mission is simple: to make complex borrowing straightforward, accessible, and tailored to each customer’s needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,026)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The fantastic team at Loans Warehouse

The team at Loans Warehouse are fantastic. They offer great advice and support and made the whole loan process go as smoothly as possible. I would definitely recommend them to anyone and if required would use them again in the future.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Loans Warehouse 100% fantastic

I have used Loans Warehouse twice now and both times was such a hassle free experience, on both occasions I have had the pleasure of Lisa J to help and guide me through each stage. She was so kind, helpful and thoughtful throughout. Lisa is very efficient and very good at what she does. I cannot thank Lisa enough for everything she done for me. I would highly recommend Loans Warehouse it is by far the best Company to find you the right loan/mortgages that suit's your needs. In short what a fantastic team who strive to meet every expectation you could possibly think of. Lisa J thank you so so much.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars

Can’t fault them, everyone who was involved in the process from start to finish, were very helpful and gave excellent advise.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish, really look after their clients well. Exceptional all done in under one week.
Thank you to everyone who looked after me during the process.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, organised my mortgage extremely quickly. Everyone I dealt with was polite and transparent. Thank you for a speedy and hassle-free service.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - can't fault the staff : Greg Chase was a friendly contact at the start and Vikki Edwards was an absolute star, keeping me well informed throughout and chasing up all involved; nothing was too much trouble and I felt I had a 'friend' for a traumatic process. A pity the bank chosen for our loan was exceptionally demanding but perhaps that was the system.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Loans warehouse are a wonderful…

Loans warehouse are a wonderful company. Wayne, Kirsty and Nick especially. They have worked so hard and sorted everything out in limited time. Kept in touch everyday and explained everything. PERFECTION. Thank you so much.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company… cannot fault

I really want to recognise the work that Wayne and Lisa did for us… we had non-standard circumstances and they really went over and above to facilitate our requirement.

The process has been much quicker than expected and more importantly the communication was consistent, clear… and always friendly.

A huge thank you for your help!!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick service

Quick service, communicated throughout. Everyone i spoke to was professional and lovely. Would recommend and use again

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

The entire process was super fast (2 weeks). We switched to Loans warehouse from another company because we hit issue after issue for months and Lisa had our funds sorted within 2 weeks from first contact. Honestly saved us from dropping our builders so thank you so much!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Lisa your the best⭐️⭐️🌝

Lisa thank you so much for all your hard work and patience with me,
This is very much appreciated, I was delighted with your service and helping me through the difficult parts , I would recommend you to people who wish help ,

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Nick & his Team

Nick and his team were really respectful and courteous. The Mortgage was arranged very quickly and we was informed by telephone and email when it was completed and told the monies would be in our bank account within 24hours. All round we was very happy with the service Loans Warehouse provided and would recommend them.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and pleasant

Fast, courteous and respectful.
Refreshing in this day and age for such efficient service.
Special mention for Kirsty Overall and Rhys Allaway…but the whole team deserves a reward…

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service …

Wayne and Kirsty were excellent from start to finish in total took 4 days from first contact for funds to hit my account. Overall a excellent service a big thumbs up from me.👍

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Kirsty - Loans Warehouse

Kirsty, Rhys, Lauren, Jordan and Simon were very professional and very helpful in guiding me through the 2nd charge mortgage loan process. They advised me as appropriate and everything went through smoothly. I would highly recommend Loans Warehouse to anyone who requires a loan. Kirsty, Rhys, Lauren, Jordan and Simon deserve a promotion and pay rise.

Poonkumara Doraiswamy

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Loans Warehouse made a potentially complicated process very straightforward. Sales advisor Sarah was friendly, helpful and informative, talking me through all the options and giving advice when necessary. Kirsty, the completions manager was also excellent in giving me daily updates and ensuring the final part of the application went very smoothly. A thoroughly positive experience from a professional team in Sarah, Kirsty and Jordan.

17 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look