High quality, gorgeous furnishings!

Well wrapped goods with some value were proposed at the door. Thanks for calling and not letting the package in the doorway.

Took over a week to get a response and despite going through the steps to put my card into the site (and it was accepted) it directed me to pay by cheque (lol). Then they emailed 10 days later to say they don’t take card payments. Total joke, avoid! Customer service is not serious at all!

⭐ 1/5 – The worst experience I’ve ever had
I purchased a kitchen counter from Loberon, and it arrived severely broken—far beyond what could reasonably be explained by transport damage alone. The condition clearly points to poor materials and/or inadequate packaging.
For three months, I have been trying to get Loberon to arrange a pickup of the damaged counter. Despite repeated contact, nothing has been done. No pickup, no solution, no accountability.
Meanwhile, my money is still blocked, and I’m unable to proceed with furnishing my home because the broken, bulky item is still occupying the space. This situation has completely stalled my renovation and caused ongoing stress and inconvenience.
Considering the high prices Loberon charges, the quality of the materials is unacceptable. Even worse is the shockingly unprofessional customer service—slow, ineffective, and dismissive.
This experience has been frustrating from start to finish. I would strongly caution others before ordering large or essential items from Loberon.

Communication is not the best, but they were quite helpful. Even though I read some bad reviews here, I can say my experience was good. Really nice table and it didn’t take too long for delivery. Thanks for the service.

Items arrived well packed, and on time. Quality is excellent as always.

I purchased two wreaths for 80 euros at the beginning of December. The company failed to send my order, did not provide a refund, and has not responded to any of my messages. Extremely disappointing and unprofessional service.

Exceptionally good products for the price range. Very well crafted.

Loberon has sent me item that was damaged. When I reported this, they said they would send the replacement. Unfortunately, that item was damaged as well. I returned both items, and despite tracking code showing that both items have been delivered to loberon, I have still not been refunded. Furthermore, they sent me a survey about their customer service - I left negative review, and now my loberon account is blocked as well as my email address. Note that I have spent thousands of euros in this shop and I am frequent customer. This is my first and only complaint, which is entirely their fault. I am deeply disappointed with their treatment. I plan to contact my bank with proof of return in order to receive my refund.
Edit: I reached out again to Loberon customer service via email and via phone and they confirmed that indeed they received my returns. So why am I not refunded yet? It's been almost 2 months.
Edit 2: After calling again, customer service said I was refunded on some kind of customer card as in store credit. That doesn't exist and I most certainty don't have access to one - I searched the whole website. Waiting for one final response and then if not resolved I am reaching first to my bank and then to de Geschillencommissie Thuiswinkel if that is what it takes

Love all the items i ordered during our home renovation, specifically lighting. Everything was packaged nicely.

Loberon has nice photos and fancy descriptions, but the service behind it is a CATASTROPHE. Order here only if you enjoy chaos and being treated like your time has no value.

We ordered the Haardschouw Margaux (white) on 27 September to prepare our living room before our housewarming party. Delivery was supposed to take “just a few days.” Instead, it became a 20-day lesson in how not to run a business.

Episode 1 – Delivery that never arrived
Shipped on 30 September, then silence. For a full week DHL promised delivery “before 21:30” every day - and every day nobody came. We waited at home like volunteers in a hostage simulation.

We contacted DHL multiple times. Nothing. We contacted Loberon customer service. Their official position:

“Sorry, but there is nothing we can do. Please contact DHL.”
“We do not speak English” - this is in The Netherlands where 95% of population speaks perfect English.

Great attitude. Zero ownership. Zero effort. AI generated typical macroses and responses.
On 15 October, the fireplace was automatically returned to Loberon by DHL - probably transport damage or something else.
Meanwhile, our housewarming party took place without Loberon’s contribution.

Episode 2 – When you think it can’t get worse…
Loberon apologized and offered to resend the item. Fine. We gave them a second chance. On 18 October, a fireplace finally arrived.
We opened the box and - surprise 😮 Now BLACK instead of white. Impressive attention to detail!

Episode 3 – Customer “service” at its finest
After delays, stress, wrong product and countless emails, Loberon tried to fix everything with a €20 discount, but only if we agreed to try a third shipment. Because obviously, after two disasters, a third one is exactly what we were looking for.

They also expect us to organize the return with DHL ourselves. Yes, after their mistake, their delay and their wrong delivery, we are now supposed to handle the logistics on their behalf. Brilliant.

Conclusion:
1. Long delivery time
2. Total absence of responsibility
3. Wrong item delivered
4. Zero flexibility or support
5. AI generated annoying excuses, no real human support

So if you enjoy waiting, disappointments and no solutions - highly recommended 😆😈

Your customer service was completely hopeless. After paying for my sofa....at first my credit card wasn't accepted by you.....so I did a virement and you asked me immediately to send you evidence of the transfer as if you didn't trust me.... there seemed to be a long wait. I phoned to ask where my sofa was. One person said that the sofa was out of stock and he ordered another for me.
A few days later I phoned another person who said that my first order had arrived and would be delivered sometime. That person cancelled the second order.
Finally the carrier arranged a slot for delivery from 11 to 1300 on the Saturday. We were in all morning but we had a message finally to say he couldn't deliver. We then had a lot of difficult calls to try and arrange another delivery
They finally came on the Wednesday four days later with a comment on the paperwork that we had not been in on the Saturday....a blatant lie as one can track the lorry and they had not been anywhere near our village!!!
It was all so stressful for us particularly as we read some of your previous very negative reviews
You have beautiful glossy brochures for your lovely tasteful furniture.However,I for one won't ever order from you again because your senior management presides over a completely chaotic after sales and delivery service.

Keeping my rating in the middle.
I have never ordered at Loberon, but I intend to do so. I really love your products! But I always check clients' satifaction and findings on Trustpilot, a review site I totally trust, and I'm held back because of the negative experiences with the Customer Service. And not only that, I also hesitate to order reading about damaged goods that arrive, IF they arrive,and the poor handling by the Customer Service. I mean: ordering a couch for a few thousand euros and not having the assurance that you will be helped properly if things turn out bad....I don't know.
Has the Customer Service taken action on the complaints to the customer's satisfaction? I'm curious and hoping that my hesitation to order will appear to be unnecessary.

Kind regards

LOBERON :
The worst of the worst customer service. I bought an item for the foyer on August 3. It never arrived, telling lies (the address is incorrect, and you are not there), and don't return my 400 EUR. I sent millions of emails and received nothing, and always a ' polite response' with no solution. I don't want this item; I want my money back
Don't use this company. it is a nightmare.
Nice furniture, but dont care about the client at all.
My worst experience in my life, and I am almost 70

Customer service was quick to respond to an issue that ultimately was beyond their control (The shipping company had an issue with tracking). We love our chandelier, it’s high quality and beautiful. I‘d be happy to place a future order with them.

Ordered a rack on the 9 of July 25. After 1 week silence I checked : 'it's already sended out', finally I got a track and I see that the rack only left the building on the 15' of July
I contacted Loberon every day, they do nothing to solve the problem, you only got an answer ' it's with DHL, please contact them'
When I checked the track again, DHL got the rack only today the 24' of July!!!!!

I hope I get it before the end of Summer...

It's so sad the Loberon doesn't do anything to help and solve the problem or at least is honest and tell me ' we forgot to send it out', then I would have more respect...

Please DO NOT BUY ANYTHING FROM LOBERON.
Waiting nearly 2 months for a delivery
Today customer services say that they "forgot" to put the item - for which I have paid £900 - in the lorry at Germany. Another 3 weeks to wait. No apology.
APPALLING.
I have had to cancel this order after 2 months of being messed around by Loberon. The order is for a sink unit that requires a plumber to fit and so the plumber is being messed around by all the delays as well. There are so many reviews about the dreadful delivery service and poor customer service yet Loberon just shrugs its shoulders and the response is “it’s not our fault!” And blames everyone else. A very unprofessional way to run a company. I will not buy anything from Loberon again.