i tried to book a slot using a gift card…
i tried to book a slot using a gift card given to me for Christmas by my daughter. they seemed unaware of the procedure for making a booking and took my card number after stating i needed to pay for another person. i gave them the number. they then stated it was not that number they wanted ... although they did not ask for it i gave them the gift card number which they said they did not recognise. after they eventually found it they said they wanted my credit card number. when i explained they already took that down they hung the phone up saying they would refund the money. it was most distressing and i felt bullied by their rudeness. i had been patient with their ineptitude but it was they who got frustrated with me it seems! i would not recommend this company. clearly they have so many bookings they do not need custom so go elsewhere.....avoid at all costs unless you want to be treated with rudeness. i have heard others have experienced similar treatment so beware.

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