L'OCCITANE en Provence UK Reviews 

Very efficient service . Excellent customer service … very fair quick and easy to communicate with Renata . Well done thank you

I have been buying from L'occitane for the last 20 years. Recently I went into the Covent Garden store, and was flabbergasted. The " new look" packaging is ghastly, looks and feels cheap, has zero personality, doesn"t convey the L'occitane values and branding. What are you doing L'occitane, cheapening your trademark visuals. I am not saying this just here, I have actually taken the time to write an email directly to the customer services, under my full name. Because I do care about how one of my favourite brands over the years is ruining the experience for it's loyal customers.

I was able to speak with a real person more or less straight away. The contact details were easy to find and clear. The incorrect item was replaced , no questions asked, even though it was my fault for not checking the order confirmation proberly

After over 10 years of buying L'Occitane products Im regretfully going elsewhere. I bought some perfume on line and the bottle it came in looked cheap, nasty and had shrunk! Shame as their perfume bottles used to be so pretty. Also the scent doent last as long as used to..End of an area for me!

Very fast delivery, packed with care, an excellent five star plus company, thank you so much.

As a product line it has some good benefits if you choose what is suitable for your needs skin etc plus the products seems to have done well internationally.

This is going back years. I worked for this company in the early 2000s in one of their shops in central London. Us floor workers were all on minimum wage.
I after 1 month of working there, had a high selling portfolio going, so doing very well. We had a great team (outside of CEOs and the big money bosses) Really lovely people worked here it was a great team which made the job fun exciting and easy to integrate into. The big boss, lets call him, at this company is not seemingly a diplomatic or pleasant person . This is the only job I've EVER had, where I did great ,yet was fired for no reason other than this person had decided he didn't like me. In fact its the only job I've ever had that I have gotten fired from..
I asked this person in a meeting we all attended with this big boss,(us workers on the floor & the manager) What benefits in the future would the company provide for us? The whole meeting fixated on what us workers could do to greatly benefit the company. No one else seemed to want to ask. Seems like that set him off apparently. I was fired not by him mind, oh no, he spoke to the manager the same day after the meeting to do the dirty work. My manager was upset to tell me and didn't quite understand either so I was just told in nicer words ,he didn't like you, basally in a nutshell. The whole team and I, were baffled. Our team was doing great! Great figures and also as a team together.
Today I would have taken this further for unfair dismissal but at the time I just left feeling confused.
I felt the company's higher ups had shown their true colours to me. Clearly this guy was a person who was used to people bowing down to him. He was clearly used to having intimidated people on minimum wage while they got next to nothing in return. I hope this person has been replaced !

L'Occitane in Nice and Dublin have very poor customer service. The L'Occitane 20% shea butter is very very hard plus the outer tube split when using the metal "easy to use" tube squeezer. In response to this had lovely first email. They sent a replacement but was alot of hassle. I wouldn't buy there again.

I had an issue with my handwash bottle (not faulty until I got involved!) which Renata, in Customer Care, sorted for me. I love L’Occitane products and my experience has really enforced why they are a great brand.

I really love L’Occitane range for product quality for shower gels, moisturisers & perfume fragrance range. My local store (Liverpool) is great, staff are friendly and helpful plus it is easy to order online any items for in store collection or home delivery.

I ordered some Winter sale items but had a problem tracking my original order. I contacted Customer Service, who were quick to respond and assist with replacement order via express delivery. Thank you Shanice for your help & assistance, great friendly customer care.

Have to say my online experience with L’occitane has been excellent. I purchased the new Nuit Festive shower oil 250ml from one of L’occitane stores in mid December. I used a small amount and realised that there was a horrible after smell on the skin after using it. Smelt like a dirty chemical smell.
I already own the almond shower oil and the Shea shower oil and never had this problem with either. I decided to reach out to L’occitane and see if they could give me any advice. Maybe there was a fault with the product? Got a response from Shanice who was informative and lovely. I was told I could send it back to them and have an exchange instead which was really kind.
Sent back the item and received an email on the 6th of January from Dona to inform me my parcel had arrived back. There was a miscommunication at first with which item I sent back as I had made an online order previously and the item I sent back was brought from the store. I explained the situation and it was quickly resolved. Was offered my exchange for the price I paid for the shower oil. Unfortunately, there wasn’t much on the website at that price. However, I was kindly offered to find an item slightly more than the price I paid to give me more options.
Have to say that Dona was a star. Really friendly and helpful. She’s sorted everything out for me and I was able to choose a decent item that I’ve always wanted to try. Also the item arrived really quickly.
I’ve been using the L’occitane over 10 years now and I have to say I love the products. Your customer service is fantastic. It’s great to know that you can approach the company about a problem and they help you rather than fight you. It means the world.
I can’t wait to try more of your products especially from the Amande range
Kindest regards

I love the L’occitane store in the Lexicon Bracknell and today I went in for a hand massage . What a wonderful half an hour and I felt very spoilt with a drink and chocolate as well as an expertly done hand massage with such beautiful products. The staff are exceptional , friendly and so knowledgable and able to give advice. There’s no hard sell pressure which is why it’s a lovely experience going in there. I use so many of their body products as they suit my skin, smell gorgeous and are hydrating . I look forward to my next visit ! Thankyou to the lovely staff.

Absolutely superb customer service couldn’t have been more helpful. Will most definitely buy from here again. Thank you

Very helpful and sorted the issue quickly.

Packing arrived very crushed and was disappointed as it is for a Christmas gift , they had tried to squeeze too much product into a small box. However, on contacting Customer service, I am so impressed at the speed and quality of their reply and their response. It has made my experience with L’Occitane one of pleasure again. Well done to my customer service advisor, Musfika who did a wonderful job in restoring my confidence in this brand.

The customer service is very helpful!
Renata was fantastic !

I’m sorry but I strongly dislike the new packaging. It looks and feels cheap. The bottles on the shelf can’t even keep their shape.
I appreciate it is supposedly for environmental reasons but you could do refills with glass bottles to address this.
I left without purchasing and will find my husbands scent elsewhere as this would not have cut it as a Christmas present.
I want to leave this review to ensure L’Occtaine understand they are losing customers.

I have tried various products from almond shower oil to hand creams, toner & pillow mist. They are all wonderful & luxurious. Beautiful packaging & also excellent customer service. I had a problem with a nozzle & they sorted it very quickly without fuss. Highly recommend these products & the service (including in-store staff who are very attentive & helpful)

My order went missing, I contacted the customer services, I was helped by Musfika, who was very professional and understanding and he has promptly sorted the problem with my order, which I’m very grateful for.
Thank you!

Helpful, informative and pleasant outcome

I received excellent customer service when I had a problem with a delivery that was completely destroyed not due to the company but due to the delivery. The person I dealt with was quick polite and efficient.
The company customer service department was simply as good as the product five stars all the way.