Lock Stock and Barrel Furniture Ltd Reviews 

333
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the solid wood furniture and the helpful, friendly attitude of the staff throughout the entire purchasing process. Consumers note that orders arrive securely packaged, and delivery teams are consistently commended for their polite, careful, and efficient service. Though some reviewers experienced extended delivery times or lengthy waits for their custom items to be crafted, they ultimately felt the finished products were well worth the wait. A few people also mentioned minor inconveniences regarding challenging flat pack assembly requirements or specific furniture features upon arrival.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and beautiful craftsmanship of... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the solid wood materials... See more

Delivery service

People report positive experiences with delivery service, highlighting reliable scheduling and superb... See more

Staff

Reviewers highlight positive aspects of staff, praising their polite, courteous, and efficient service... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made two purchases from the New York furniture line, a TV unit and side table. Both delivered as promised at a very reasonable price to Ireland. The measurements are very exact and the quality... See more

Company replied

Rated 5 out of 5 stars

We recently added to our Lock Stock & Barrel furniture. As previously, ordering was easy, customer service is second to none and delivery was on time and delivered by polite and helpful people. T... See more

Company replied

Rated 5 out of 5 stars

I heard about Lock Stock and Barrel from a lovely old man who runs an incredible air bnb in Bath, he had their mattresses (1000 Memory) on all beds. I moved recently and upgraded to a kins size b... See more

Company replied

Rated 5 out of 5 stars

I cannot emphasise enough the quality of this bed and the attention to detail given by Amy and her team to ensure everything was exactly as I had wanted. The design of the bed frame had to be made to... See more

Company replied


Company details

  1. #53 of 396 best companies in Home Furniture Shop

Written by the company

Lock Stock and Barrel Furniture offer a wide range of walnut and mahogany reproduction furniture at amazing prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

333 reviews

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4.9

All reviews

(333)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Great piece of furniture

We are really pleased with our new bookcase. It is exactly what we were looking for and couldn't find anywhere else. Lovely new wood smell when we first set it up! The delivery was well managed, even including the driver forgetting to offload the shelves and coming back to drop them off.

10 October 2020
Rated 5 out of 5 stars

Beautiful dressing table

Large piece of furniture which has a huge amount of storage. The large triple mirror needed to be attached and took a little while to sort out how, measure and fit. Very sturdy once done. The stool is nicely padded so comfy and well made.

10 October 2020
Rated 4 out of 5 stars

A bed with the Wow Factor!

The bed was fabulous quality and robust. Sadly I had to wait many weeks for it to arrive as it was out of stock ...probably due to the Covid crisis.

The delivery man arrived on his own and I hadto help carry the headboard up 4 flights of stairs. I paid for the white glove service and felt that I shouldn't have had to do any lifting. The company reimbursed me the £65 as I reported this problem.
I adore the Kingsize White Rattan bed andwould recommended this company.

10 October 2020
Rated 5 out of 5 stars

From purchase to Delivery

Hello My Husband and had a short Weekend in Bath 2 months ago. We stayed in a Guest House, and had the best nights sleep in a long time. We enquired about the mattress and was informed of yourselves. Two months on I phoned your company and instantly received a friendly, helpful lady who took me through the correct mattress for our bed. 15 days later I received a call to say the mattress would be delivered to us in Suffolk
the next working day. The delivery gentleman
was again very friendly and professional.
Thank you so much.. we will recommend you highly. Keep safe

9 October 2020
Rated 5 out of 5 stars

Blanket Box.

Delivery was prompt, my blanket box was well packed to avoid damage. The Blanket box is well made and looks amazing, I am so pleased with it.

The delievery driver was polite and helpful. The company has that personal touch which is a rare find in many companies.

I would definitely recommend and use this company again.

24 September 2020
Unprompted review
Rated 3 out of 5 stars

There are areas for improvement

The service was good although there were a few hiccups since I didn't get confirmation if my order had gone through. I also didn't get informed about the delivery until I chased it up. However the staff were very helpful in resolving the issues. My main annoyance is that the bed came without any installation instructions! There were 2 pieces of wood that we didn't know how to use but more than that while we were struggling and trying different methods during the installation the heavy base of the bed fell off and a part of the wood broke. Had we been sent the most important document, which are the instructions for installation this would NOT have happened as we would have followed all the steps to the letter rather than guessing where it all went. We have stuck the broken part with wood glue but I have never been in such a scenario before as all through my life I have always received instructions. I went through a lot of stress too which could have been avoided.

24 September 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a chest on chest of drawers…

I ordered a chest on chest of drawers way back in March before the lockdown. I was kept informed of delays and expected shipping and delivery dates. It was so worth the wait. The piece is absolutely beautiful. More beautiful than I expected. The picture online does not do it justice. Thank you!

19 September 2020
Unprompted review
Rated 5 out of 5 stars

Neal C

Excellent service & delivery and an amazing bed!

17 September 2020
Unprompted review
Rated 5 out of 5 stars

Received my chest of drawers in…

Received my chest of drawers in pristine condition. It is beautifully made, solid and great value for the price. I'm very happy with it and would definitely buy from Lock Stock and Barrel Furniture again!

8 September 2020
Unprompted review
Rated 4 out of 5 stars

Really happy with our bed and mattress

Really happy with our bed and mattress! The quality of the bed is absolutely fabulous. The reason that I’m giving 4 instead of 5 starts has mainly to do with delivery. I was surprised that only 1 man came to deliver and I had to help him get the mattress out of the car and into the garage (due to Covid they’re not delivering into the house, which I appreciate). Another thing was that I missed assembly instructions. It was straight forward and we have quite a bit of antique furniture which is comparable, but the lack of it surprised me.

4 September 2020
Unprompted review
Rated 5 out of 5 stars

Good company with great products

I have ordered a stock item, a 3 drawer filing cabinet in mahogany. It arrived fairly quickly and is looking great. Very good quality. The only thing I wish is that the drawers runner were not wood. My other cabinets that used metal are easier to use. I have also ordered a bespoke drawer unit. The price was reasonable and the ordering process excellent. I kept changing my mind, asking for adjustment to the quote for this and that, but they kept their cool and we finally got there. Bespoke is about 12-14 weeks, so I haven't got it yet, but hopefully it will be just as good as the stock filing cabinet.

4 September 2020
Unprompted review
Rated 5 out of 5 stars

The Sleigh bed arrived well packed and…

The Sleigh bed arrived well packed and protected.However there was no instructions with the bed.Fortunately my husband was able to assemble it with no problems.The antique white colour was perfect and matched my other bedroom furniture.I had been sent a sample of the wood prior to my order.It's a beautiful piece of furniture,well made and sturdy and the 4 drawers are a bonus and large in capacity and hold multiple items with ease.It is definitely a show stopper and loved by family and friends.
I received wonderful service from Lock,Stock and barrel and would highly recommend them and their products.

4 September 2020
Unprompted review

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