Great service, they called and emailed to let me know that delivery couldn’t be made on the scheduled date. I was able to rebook quickly and easily on a day that suited me better and followed my instr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more
Company replied
Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more
Company replied
i have order two of the bulky bags of multi purpose compost. honestly could not be happier it felt like christmas morning for me when they was dropped off the fella was lovely both times delivering. n... See more
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Company details
- #21 of 39 best companies in Firewood supplier
- #14 of 25 best companies in Fuel supplier
- #19 of 36 best companies in Barbecue Shop
- #37 of 69 best companies in Timber merchant
- #6 of 11 best companies in Solid Fuel Company
- #5 of 7 best companies in Topsoil supplier
About Logs Direct
Written by the company
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contact info
Addington Road, LA2 6PG, Lancaster, United Kingdom
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience ordering top soil with…
My experience ordering top soil with your company was second to none. Professional, and very much reliable. On a plus, the top soil was brilliant and would recommend your company to others. Big shout out to the delivery driver. Brilliant.
18 March 2026
Unprompted review
Reply from Logs Direct
Thank you for your review
Partly unusable order
Received my order of a net bag of small pizza oven logs, it came quickly and looked ok but when I opened it there were multiple very large pieces that would not fit in my Ooni oven. So I ended up with about 85-90% of what I thought I was getting. I contacted logs direct and sent them photos but had no response despite two emails. I will now go back to my previous supplier for future orders.
5 March 2026
Unprompted review
Reply from Logs Direct
Hello
Thank you for reaching out. I’m sorry to hear about the issue with your order. I’ll locate your email and make sure to reply to you personally. We truly appreciate your feedback and want to address this properly
Thanks
Emma
First class service as usual
This was my third purchase delivered as promised, the driver was polite and friendly he skillfully reversed his vehicle right to the point that I needed my compost placed. Highly recommended company I will definitely be making more purchases in the future.
10 March 2026
Reply from Logs Direct
Thank you for your review
Easy to order
Easy to order
Easy to order, and delivered where I'd asked it to be left too. All within the hour i had to nip out.
Will definitely use again.
10 March 2026
Reply from Logs Direct
Thank you
Always receive good service
Always receive good service. Logs delivered quickly and by helpful delivery drivers
11 March 2026
Reply from Logs Direct
Thank you for your review.
Kept informed of log delivery progress…
Kept informed of log delivery progress and delivered as arranged. Thanks.
16 March 2026
Reply from Logs Direct
Thank you for your review.
Avoid. Item never arrived and won’t return emails.
Item never arrived. Sent three emails and all ignored. Avoid.
5 March 2026
Unprompted review
Reply from Logs Direct
Hello
Thank you for sharing your feedback. We’re really sorry to hear about the issues you've encountered. It does look like one of our team members may have processed a replacement item for you, which was shipped and delivered. I’m sorry the original parcel went missing with DHL, and we understand how frustrating that must be.
Kind Regards
Emma
Good service
Good service, delivered on the day stated and put in the place requested. Also reasonable priced.
10 March 2026
Reply from Logs Direct
Thank you for your review.
Reply from Logs Direct
Thank you for your review.
Delivery person dumped parcel top of 50…
Delivery person dumped parcel top of 50 metre drive when caring for sick husband. Didn’t even knock! Raised at time
4 March 2026
Reply from Logs Direct
Hello
Thank you for sharing your experience. We apologize for the inconvenience caused. We'll be sure to pass your comments along to DHL to ensure they address the delivery issue. Your feedback is important, and we hope it can help improve future service. Let us know if there’s anything else we can assist with.
Thanks
Emma
Helpful on the phone
Helpful on the phone, delivery guy cheerful and helpful too..as ever! Thanks
12 March 2026
Reply from Logs Direct
Thank you for your review.
Reply from Logs Direct
Thank you for your review.
Reply from Logs Direct
Thank you very much
Friendly delivery driver always makes…
Friendly delivery driver always makes ordering worthwhile
10 March 2026
Reply from Logs Direct
Thank you very much
Very nice communication and delivery…
Very nice communication and delivery was spot on very friendly delivery driver
10 March 2026
Reply from Logs Direct
Thank you for such a lovely review
Reply from Logs Direct
Thank you
Reply from Logs Direct
Thank you
Great service
Great service, I ordered Swedish logs and they were here super fast. Many Thanks
27 February 2026
Reply from Logs Direct
Great review Thank you.
Softwood Log Nets
Would have been 5star but 2 of the original 5 nets ordered didn't arrive but was very quickly rectified.
6 February 2026
Reply from Logs Direct
Glad you eventually received them Thank you.
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