Lola Ramona Reviews 584

Perfect fit and good quality, I ordered two more pairs right away! I wear a size 35 so finding shoes that fit is a challenge.

...eigentlich kenne ich diesen Shop und es gibt keinen Grund für Misstrauen...aber: am 10. November 2024 bestellte ich ein Paar Stiefel für 200€...geschätzte Lieferung des Shops mit Sitz in Dänemark 13. November 2024...darin der Hinweis, dass nicht wie zuerst beschrieben GLS, sonder UPS der Lieferservice sein wird...dann Ruhe...auf der Webseite war die Ware immer unterwegs zu der von mir angegebenen Adresse...mittlerweile hatten wir den 22. November...weder vom Shop noch von UPS kamen Informationen zum Stand der Lieferung....ICH hab dann selber recherchiert und einen ServicePoint von UPS als Empfänger ausgemacht...dort angekommen, sagte man mir, daß die Lagerfrist bereits abgelaufen sei und das Paket zurück an den Absender gesendet wurde und bereits dort eingetroffen sei....das allein war schon extrem ärgerlich....also sofort den Kundenservice von LOLA RAMONA angeschrieben, die mir mitteilten, sie hätten keine Retoure und müssten nachforschen...dann wieder Ruhe...auf mehrmaliges Nachfragen keine Reaktion...erst als ich über PayPal mein Geld zurück wollte, kam eine kurze patzige Antwort, sie hätten keine Retoure und sie verständen kein Deutsch (#googletranslater)....und wieder Ruhe...mittlerweile und noch ein paar Emails von mir zum Kundenservice später, mit Bitte um Klärung und Lösung des Falls, haben wir 2025...am 17.01.2025 kam nun die Nachricht, daß sie das Paket gefunden hätten und die Erstattung der Kaufsumme veranlasst haben...das wäre doch nun ein schönes Happy End zum Jahresbeginn...aber nun der Knaller!!!!...sie ziehen mir tatsächlich 16€ Retouregebühren ab!!!...für ein Paket das ich noch nie gesehen hab!...wie frech ist das denn bitte?...eigentlich wollte ich, auf Grund der angekündigten Rückzahlung, die Bewertung hier entfallen lassen...aber nun ist das Maß voll!!!
FUNFACT: auf deren Webseite ist die Ware immer noch unterwegs zu mir...zur der von mir
angegebenen Adresse!!!!!
...............................................................................
...I actually know this shop and there is no reason to be suspicious...but: on November 10th, 2024 I ordered a pair of boots for €200...estimated delivery from the shop based in Denmark on November 13th, 2024...in it the note that the delivery service would not be GLS as first described, but UPS...then silence...on the website the goods were always on their way to the address I provided...it was now November 22nd...neither the shop nor UPS provided any information on the status of the delivery....I then did my own research and identified a UPS service point as the recipient...when I got there, I was told that the storage period had already expired and that the package had been sent back to the sender and had already arrived there...that alone was extremely annoying...so I immediately wrote to LOLA RAMONA's customer service, who told me that they had no returns and would have to investigate...then silence again...no response to repeated inquiries...only when I wanted my money back via PayPal, I got a short, rude reply that they didn't accept returns and that they didn't understand German (#googletranslater)... and then everything was quiet again... in the meantime and a few more emails from me to customer service later, asking for clarification and a solution to the case, it's 2025... on January 17th, 2025 I got the message that they had found the package and had arranged for the purchase price to be refunded... that would be a nice happy ending to the start of the year... but now the bombshell!!!!... they are actually charging me €16 in return fees!!!... for a package that I've never seen before!... how cheeky is that?... I actually wanted to omit the review here because of the announced refund... but now I've had enough!!!
FUN FACT: on their website the goods are still on their way to me... to the address I
provided!!!!!

I have been buying there shoes for many years, when there wee suppliers in the UK.

As the their shoes are one of only x3 brands of heels that are actually comfortable enough for me to wear (on the limited occassions that I wear heels) and they look great too.
I was therefore willing to order from Lola Ramona directly, even though they are abroad and shipping might cost more and take longer.

This is when I encountered the problem on their website, which would not recognise, not allow me to manually enter my address.

The issue persisted for weeks, so I sought to contact them.

I have now been contacting Lola Ramona for almost 6months, just to try to spend MY money to buy THEIR products.

My initial contact via their webform on the site, was totally ignored.

I then emailed directly to chase and these too were ignored repeatedly.

After maybe the 2months and multiple attempts to chase them for a reply and solution to the IT/delivery anomaly on thier site, I finally got a reply, in which I was invited to order then contact them for them to arrange delivery to the UK, due to them acknowledging that there is an issue with arranging delivery to the UK on the site.

I obviously had both queries and concerns about that option, which are valid, seeing as:

1. The site does not let one proceed to complete order, if no delivery address collected.

2. I have no way of assured contact with them, nor is there any sign that they will reply in a constant and timely manner to any follow up attempt to contact them about the order ,if place in the way they suggested.

3. After an absence of reply from them to multiple emails sent over more than 8wks at the time, and now almost 6month (I have been trying to liaise with Lola Ramona and place order for these shoes since the start of this year 2024 ....we are now at the end of May 2024!)... how can i have anyconfidence that arrangement will actually be made for delivery and delivery fulfilled.

I asked for further details on how what they proposed would work, reassurance and clarity in order to proceed, and they have just never ever replied.

I have sent Lola Ramona multiple correspondence about the matter, none of which has been kmpolite nor abusive, yet they continue to be discourteous and unprofessional by way of totally ignoring my correspondence.

A reminder, I was not someone trying to complain, I am not trying to get anything free from them, I am a customer who is trying to SPEND MY MONEY, TO BUY THEIR products, and this is the way they behave!

It is totally unacceptable, especially for a retail company that should want to ensure that repeat customers with great admiration for their products, are retained, instead of made to encounter such bad experiences that will put them off having anything to do with your company....which is the way this is heading, if nobody as the decency to reply to my numerous attempts to contact them, for them to enable my order!

In short, great shoes, non existent customer services, who ignore customers, who are then left to waste months trying to order products that Lola Ramona obviously should want to sell!

In all honesty I have little respect for, or trust I'm Lola Ramona anymore, because of the complete disregard they have shown me, and that have shown towards offering even minimal customer service, and initially I gave a score of just 1*.

I am however, a very fair person, and as such I have given 2*, because although the service is Abysmal, their shoes (style, comfort and sizing) are still really good....It is a total shame that the absence of customer care, and disregard for both existing & potential customers, is at great risk of overshadowing wonderful products 😞

*I have selected today's date, as this is when I left the review, however as stated the experience has been ongoing since early Jan/Feb 2024)

I would give 5 stars for the comfort of the shoes, but I was sent 2 left shoes and couldn't wear or even fully try them on. Initially I had great communication with Louis but after having reached out three more times no resolution was made despite offering to send back one left shoe in exchange for its right (right) mate. I finally had to dispute the charges on my cc to even get a refund after 6 weeks.

I got great customer service. They always honor their deals and sales. I’m very disappointed, however, to find that they are made in China. I take great pains not to buy things made in China, especially shoes. All evidence of this manufacturing is removed or omitted. I’m sad to say I won’t be shopping there again until they are made in Europe.

I ordered shoes on size 38 and four days later received email in Danish (I do not speak Danish). The email stated that the size 38 is out of stock and they proposed to send 39 instead. I replied that I do not want size 39 and liked to cancel the order if they do not have the size that I ordered. Week after the order they still have size 38 available in web shop, but I had not received shoes, reply or my money back. After several messages and one more day the order was finally cancelled and money was returned.

This was my first order directly at Lola Ramona. Bought shoes during the super sale weekend only to find out all the shoes got even more reduced on the following day. Not very customer friendly but okay. Due to inconsistent sizing, I had to return shoes (exchange to another size wasn’t possible). It’s their customer policy to keep the customer’s money and issue a store credit for sale items. Be careful when you buy on sale…

Very dissatisfied! I do a lot of online shopping but never encountered such a return policy.

The design of the shoes is really lovely, the quality is average though (and made in China). Price is okay when on sale, but too expensive at the original price.

Customer service was very friendly but not helpful in my case.

Your shoes are beautiful and very comfortable. The package arrived very soon and I am really happy satisfied

Love your shoes and handbags. Good quality and sooo good looking! You put a sparkel on my dags!

Perfect! my favorite shoe brand !

Super god kundeservice og fantastisk personale. Jeg er glad for mine produkter og vil helt sikkert handle hos jer igen😊

Totally in love with especially June. Still trying to win the lottery to buy them all😅.
Kusje uit Holland

The product was send quickly and is of high quality. Exactly as advertised.

I was a little scared ordering shoes online but they were very cute and fit very well!

Brilliant customer service! Thank you

I am so in love with my shoes. Super quality. No problems with the delivery to Germany. Everything was perfect. 👍🏻

Sorry: they look very nice at first sight but the leather is too stiff, they keep your feet too warm and therefore they are uncomfortable, expecially because being Summer shoes you wear them without stockings. Please pay more attention to quality of material.

Top quality and they fit perfectly. The communication was always good and easy. Thank you so much Lola Ramona ❤️

Gorgeous designs and super fast delivery!