London Drainage Facilities Reviews 

392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their interactions. People frequently praise the dedicated team for being extremely polite, highly professional, and remarkably quick to resolve complex drainage issues. Reviewers note that staff members go above and beyond to provide exceptional support during stressful plumbing emergencies. Customers often highlight the prompt arrival of skilled engineers who clearly explain every step of the work and leave all areas spotless. Consumers deeply appreciate the respectful and careful approach taken inside residential properties, ensuring a smooth and reassuring experience. Individuals regularly emphasize how valuable it is to receive honest advice and dependable communication throughout the entire service.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast response times and efficient... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting polite, courteous assistance... See more

Facilities

Consumers have mixed experiences regarding facilities, with some reporting severe issues like blocked... See more

Product

Clients share ambiguous opinions on product experiences regarding drainage and plumbing issues. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi there today 12th May 26 I had Lee and Deavon visit my home for I'm greatful. Well I must say hat's off to both of them for being very polite and well mannered, for keeping me upto date with t... See more

Rated 5 out of 5 stars

A huge thank you to Ricci and James for their outstanding work. I had been dealing with rising damp in my property for five years, and despite several contractors attending over that time, no one... See more

Rated 5 out of 5 stars

Archie came and in after others had failed and eliminated the fat burg that had formed over time despite expensive products bought to maintain the drain flow. He was so very helpful and went over an... See more

Company replied

Rated 5 out of 5 stars

Charlie is the name of the young man who came to see the drainage problem that we had in our sink and bathroom. He was exemplary from the start. Very polite and very helpful. He was diligent and asked... See more

Company replied


Company details

  1. Drainage Service

Written by the company

London Drainage Facilities is a trusted, customer-focused drainage and plumbing company offering expert services across London and the South East. With over 17 years of experience in the industry, we specialize in providing reliable, fast, and cost-effective solutions to both domestic and commercial clients. Whether it’s an emergency drain clearance, pipe renewal, or a plumbing issue, we are on hand 24/7 to ensure your needs are met. Our team of highly trained engineers, equipped with state-of-the-art technology, work efficiently to provide first-time fixes for a wide range of drainage and plumbing problems. We take pride in offering transparent communication, ensuring that you’re always informed every step of the way. From initial call to project completion, our team is committed to delivering exceptional service with minimal disruption to your property. At London Drainage Facilities, we understand the importance of a swift response in emergencies, which is why we offer rapid call-out times and a comprehensive range of services, including drainage cleaning, CCTV surveys, pipe repairs, and more. No job is too big or small, and customer satisfaction is at the heart of everything we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

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4.9

All reviews

(392)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

Cheerful, efficient and professional…not much more to add …thank you Philip gorman

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Well thank heavens for the operative…

Well thank heavens for the operative you sent out to us. Myself and my wife were in despair. It doesn't seem much but a kitchen sink that does not empty, except very very slowly becomes huge. Your operatve knocked and identified himself. Then listened patiently to my wife and myself before methodically clearing the work area and identifying the problem. The problem was inside and also outside. He tackled both of these professionally and did not cut any corners. His repair for us was thorough. Belts and braces as we used to say. And his excellent communication skills meant we knew exactly what was wrong, what needed to be done and how. He has not been the first operative to attend to this problem. What they started He finished. He left his work areas cleaner than it originally was. He is a great ambassador for your company.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

5 star service from Josh

Ongoing drain issue in our flat that left water stuck in our sink overnight. Luckily Joshua Sharkey came to the rescue on a Sunday evening and didn’t leave until the job had been solved! Blockage was coming from another flat but that didn’t stop Josh exploring all avenues to resolve the issue - and despite the late hour - all with a friendly smile on his face! Josh was also super courteous and left the place totally clean before he left. Cannot recommend enough!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Mason & jack came to fix my blocked…

Mason & jack came to fix my blocked toilet and was absolutely fantastic! They were very polite professional and didn’t leave until the problem was completed and sorted. Highly recommended. The service is reliable, efficient and friendly.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Five-year issue resolved in just ten minutes!

A huge thank you to Ricci and James for their outstanding work. I had been dealing with rising damp in my property for five years, and despite several contractors attending over that time, no one had been able to identify the cause.

Within just ten minutes, James and Ricci pinpointed the issue, which now enables my landlord to carry out the correct works to finally resolve the problem. I’m incredibly grateful not only for their expertise, but also for the care and respect they showed in my home- even down to the blue shoe covers.

Professional, efficient, and genuinely considerate.
Highly recommended.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Stellar job

We called London Drainage Facilities and they arrived promptly and Phillip Gorman did a stellar job and sorted everything out in a matter of minutes. Super professional, knowledgeable and friendly. Highly recommended service.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Phillip Gorman came out and soon fixed the problem. He was friendly, courteous and professional. Would recommend highly this company

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

We had your engineer Philip Gotman attending today, super professional, completed the job with dedication to make sure all the drains were clear… thank you for the great service

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick & efficient job.

Philip was very polite and courteous. He came with all the correct tools to carry out the job. Philip cleared the blockage in the bath, quickly and efficiently.

3 February 2026
Unprompted review

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