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We specialised in 24Hrs airport transfer service to and from all London airports, seaports and stations. We offer meet and greet on all airports and seaports pickups. We provide the best reliable and safest transport service to all our customers at a co...
Northumberland Avenue, WC2N 5EA, London, United Kingdom
3.7
2 reviews
No history of asking for reviews
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I have been using this service often over the last 3 years. I have 2 children under 3 and usually ask for a larger vehicle with baby seats. The drivers are punctual and friendly and the vehicles are clean.
Prices are also competitive I will continue to use this service.
A man from hotline used "disgrace" to describe their customer.
I used this service twice and this is the worst decision I've made in my life.
It caused me £50-60 from Heathrow to Stradford but uber just costs £34 with first-time travel promotion, and excellent service.
1st experience: 1 hour late from the scheduled time. I scheduled the arrival time at 6 and when I contact the driver he said he has been waiting me for 15 mins and now he was off to grab the coffee. I waited him to finish his coffee for 45 mins and returned with an angry face. To be honest, I contacted him right at 6 and why did he blame me because he arrived earlier than the scheduled time?
2nd experience: No show. Again at 6 am, I kept calling the hotline for 30 mins and they said they can only come after 12nn. I was angry and went for uber. After I arrived my apartment, I made the formal complaint about refund. The man from hotline contacted me in a rude manner. I asked to talk to his manager and he said he is the manager! Therefore I made another complaint regarding the hotline service specifically to this unacceptable manner. The man called back and use "disgrace" to describe my complaint. I was shocked. He kept calling me a few times and I need to send another email with a strong request to stop the nuisance or I will consider further action.
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