I ordered some Khadi paper for a workshop over a month before I needed it and it was dispatched with Riyal Mail after 2 days. After various texts from Royal Mail to inform me of delivery, it was not... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use London Graphic Centre for a few purchases and this review is for the Khadi, white, roll- up sketchbook which I often buy from them. I use this paper for hand painted book covers as it is not too... See more
Company replied
Brilliant service from Zoe in Customer Care, highly recommend on that basis alone. Thank you again Zoe :-) Paid for next working day delivery and was initially let down by the courier. Zoe was pat... See more
Company replied
Excellent customer service! I had a problem with my delivery, entirely of my own making but the issue was resolved graciously and successfully. The online store has a good range of products and the pr... See more
Company replied
Company details
Written by the company
Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.
Contact info
16-18 Shelton Street, WC2H 9JL, London, United Kingdom
- 020 7759 4500
- customercare@londongraphics.co.uk
- www.londongraphics.co.uk
4.4
Excellent
802 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Promptly delivered
Promptly delivered. Very well packaged. Great service. Thank you.
29 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
I’m going to be honest I’m not…
I’m going to be honest I’m not massively impressed with the delivery of my products. I ordered a pen in my order as well as extra ink and after my order had dispatched they had told me that the pen was out of stock and that they might get a new shipment in 1-2 weeks so I just decided to get the refund for the pen but that has left me with just the ink for a pen I don’t have which I wouldn’t have ordered unless the pen came. I also ordered a pencil in this order which was £4 which is a lot for one pencil but I came not wrapped in any extra protection and now the led is broken all the way through so is unusable I would if expected a better delivery system for a shop which would ship this sort of stuff often but I guess not. Offer than that the rest of my products arrived okay and it came in good time.
24 January 2025
Unprompted review
Reply from London Graphic Centre
Good Morning Isabelle,
I am so sorry for our delay in getting back to you on this issue. I hope you have reached out to us via email so we can get this amended for you but if not here are our details info@londongraphics.co.uk
We are here to help to get this sorted for you if we have not already and we really appreciate the feedback regarding our packaging. We are always looking for ways to improve so we can raise our standards even higher.
Please get in touch if you need anything else and have a lovely rest of your week
Best wishes
Heidi
Excellent service
Excellent service - received my items in just a few days. Also, cheaper than my usual supplier! I'll definitely be ordering from London Graphic Centre again.
28 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
A straightforward and easy transaction from A>Z
A straightforward and easy transaction from start to finish! My paint pots were very well packaged - sealed to ensure the paint wouldn't leak!
21 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Great shop and superb service
Great shop and superb service. Highly recommend :)
26 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Always straight forward to deal with
Always straight forward to deal with. Good selection at decent prices. Responsive and positive when contacted. Good follow up process.
23 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Variety in Traveler's Company notebooks and accessories
I'm happy I've founded a variety of weekly diary refills and accessories for my Traveler's Notebook at competitive prices. The items have arrived well packaged and quickly.
20 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Item was delivered in good condition…
Item was delivered in good condition and very pleased with it.
20 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
A treasure trove in the heart of the West End
There is always great service here in my opinion, and the staff are passionate and knowledgeable about art and the range of products sold. Both online and in-store I love to browse and see what's new.
17 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Difficult to see what is ordered and to…
Difficult to see what is ordered and to find the correct info.
I was looking at the charcoal blocks which were shown as what I presumed was a set of three, with a different colour option for the bottom one shown. I did not think it was just for one piece.
Also the tracing paper pad was difficult to understand what was involved
17 January 2025
Unprompted review
Reply from London Graphic Centre
Hi Sandra
I am sorry to hear you have had this experience. Could you please be more detailed in what is wrong so we can look into this for you? We would love to be able to try to amend your experience so please email us at info@londongraphics.co.uk so I can get back to you.
Best wishes
Heidi
Product as advertised
Product as advertised, well packaged and timely.
18 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Items packaged and delivered promptly…
Items packaged and delivered promptly and in excelent condition. All good.
13 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Excellent
Excellent. I was informed immediately about lack of stock and then told when my product was likely to arrive. Brilliant customer service and lovely choice of products.
11 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
First Order - Very Positive Result
This was the first time I'd ordered from London Graphic Centre, and I was delighted to find Daler Rowney Mount Board in their sale, in the exact colour I wanted. I placed the order with no difficulty, and was very pleased with the speed and efficiency of the service.
I had one small query about the delivery method, which was answered immediately and all proceeded very smoothly.
I'll definitely be ordering from them again in the future.
7 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Excellent product and service.
2 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Great Retailer
Great price, easy ordering and fast delivery. I will be shopping with you again! Thanks
2 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Very quick turnaround
Very quick turnaround. I ordered mount board - well packed and arrived in pristine condition
5 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Very satisfied. No complaints.
Ordering was very easy. Pens arrived on time. Product was as described and liked very much by the Grandchildren.
7 January 2025
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
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