Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... See more
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Review summary
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Great store experience for 1st time visit to King Cross Store. Greeted warmly by Patrick. Given good recommendation n ended up with a very happy purchase. Great service by Patrick. Strongly reco... See more
Company replied
One only finds out how good (or bad) a company is when things go wrong. Delivery failure, not the fault of London Luggage, caused problems which the staff tackled very professionally, keeping me up-to... See more
Company replied
Popped into the London store on Friday - was served by lovely gent who turned out to be the founder of the business! They couldn't have been more helpful, found the backpack I was after, all dealt wit... See more
Company details
Written by the company
London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.
Contact info
Pentonville Road 290, N1 9NR, London, United Kingdom
- 02072678835
- info@londonluggage.co.uk
- www.londonluggage.co.uk
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Prices are really good which combined…
Prices are really good which combined with fast delivery and helpful staff on the phone. I can't recommend this company enough.
2 December 2025
Great customer service
Great customer service, quick delivery and exceptional quality luggage! x
30 November 2025
The goods arrived in good time and were…
The goods arrived in good time and were in perfect order. The process was hassle free.
30 November 2025
Great bag at a great price
Great bag at a great price. Good communication re slightly delayed delivery.
30 November 2025
Fast delivery
Fast delivery, good products and very easy to order / track. Five Stars
28 November 2025
Briggs & Riley @Work Backpack
I needed an urban style backpack with a main compartment a little taller than the norm and, after trying some other brands decided to pay the extra for a Briggs & Riley @Work Large Cargo pack. London Luggage tend to offer a 10% discount so I looked online but found they were out of stock. Undeterred I called the shop, spoke to Patrick the owner who promptly went and found the last one that was on the shop floor. He carefully checked it was the right model etc and then offered to put it aside for me to collect (they can't offer the same delivery service from the shop as they do for online orders which get packed and despatched from their warehouse). I collected the bag, obtained the 10% discount, and had a very enjoyable chat with Patrick whilst admiring his shop. First class service - oh, and the backpack is truly excellent, I made the right choice there.
5 December 2025
Unprompted review
Excellent customer service
Easy to order the suitcase I wanted and add personalisation letters.
There was a problem with the delivery entirely due to the courier. Melissa at London Luggage sorted out the problem for me and the suitcase was delivered 2 days later.
Excellent service
24 November 2025
Ordered on the Sunday and the case…
Ordered on the Sunday and the case arrived on the Tuesday. Easy site to use too.
24 November 2025
Wonderful as always
Wonderful as always. Fast processing, beautifully wrapped and quality unmatched.
14 November 2025
Fast delivery.
21 November 2025
Best value deal for the Samsonite…
Best value deal for the Samsonite Ecodiver duffle and swiftly sent. This is the second duffle I have bought from London Luggage.
18 November 2025
Great products
Great products, great service, great comms, swift delivery. Multiple online purchases from this excellent company.
11 November 2025
Very quick and professional service
Very quick and professional service. Case arrived well protected and in perfect condition
6 November 2025
Reply from London Luggage
Hi,
Thank you for your 5 star review!
We're glad to hear you had a positive experience with us and your order arrived in perfect condition! Happy travels!
Kind regards,
London Luggage Team
Great to carry suits and shirts!
Very spacious and high quality garment bag. Large pockets to accommodate socks, neckties, underpants.
3 November 2025
Reply from London Luggage
Hi Sergio,
Thank you for your 5 star review!
We're pleased to hear that you're happy with your new garment bag.
We hope it serves you well!
Kind regards,
London Luggage Team
Great customer service and prices.
Amazing company. Such great prices and amazing customer service. Recently dealt with an issue even though not of their making. Great freebie offers too to go with your order.
8 September 2025
Reply from London Luggage
Hi,
Thank you for your kind 5 star review!
We're glad to hear you found our prices great and our customer services helpful, especially when resolving an issue. We're happy you enjoyed the freebies too! Thanks for your support.
Hope to see you again!
Kind regards,
London Luggage Team
Fair and Square company
Easy to navigate website, had the suitcase I wanted at a fair price - delivered quickly without hassle
17 October 2025
Reply from London Luggage
Hi Paddy,
Thank you for your review!
We're pleased to hear you found our website easy to use and you got the suitcase you wanted at a a fair price. It's great to hear your delivery went smoothly.
Kind regards,
London Luggage Team
Reply from London Luggage
Hi James,
Thank you for your 5 star review!
We're pleased to hear your order arrived promptly and accurately. We appreciate your support.
Kind regards,
London Luggage Team
Excellent product as described and very…
Excellent product as described and very quickly delivered
24 October 2025
Reply from London Luggage
Hi,
Thank you for your 5 star review!
We're so pleased to hear that you're happy with your purchase and that your order arrived quickly. Thank you for your support.
Kind regards,
London Luggage Team
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