London Luggage Reviews 

2,672
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Consumers highlight the exceptionally fast shipping times, noting that orders consistently arrive promptly and in top condition. Buyers also appreciate the highly competitive pricing and the wonderful wide range of quality luggage options available. Shoppers frequently mention that navigating the online website is very easy and finding the right travel accessories is a breeze. Some reviewers were not happy with occasional shipping delays or rare instances where incorrect items were delivered. People noted that resolving these fulfillment mistakes sometimes required extra effort and additional communication with the support team.

What people talk about most

Product

People report positive experiences with product variety, quality, and pricing. Reviewers frequently mention... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

Consumers find price to be very satisfactory, consistently reporting competitive costs and great bargains... See more

Service

Users describe positive interactions with service, highlighting warm, helpful staff and prompt, efficient... See more

Order

Clients share positive opinions on order, noting that online purchasing is uncomplicated and the website is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... See more

Rated 5 out of 5 stars

Great store experience for 1st time visit to King Cross Store. Greeted warmly by Patrick. Given good recommendation n ended up with a very happy purchase. Great service by Patrick. Strongly reco... See more

Company replied

Rated 5 out of 5 stars

Popped into the London store on Friday - was served by lovely gent who turned out to be the founder of the business! They couldn't have been more helpful, found the backpack I was after, all dealt wit... See more

Rated 5 out of 5 stars

One only finds out how good (or bad) a company is when things go wrong. Delivery failure, not the fault of London Luggage, caused problems which the staff tackled very professionally, keeping me up-to... See more

Company replied


Company details

  1. Travel & Vacation

Written by the company

London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,672)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super quick no issue delivery

One of the few deliveries I've recieved with no issues recently. Excellent service considering how quickly the item was shipped sameday after my initials being embossed on the item.

27 April 2026
Rated 4 out of 5 stars

Some delivery mix-up but ..

Ordered luggage, they delivered within expected time, however, I also got another order. It was all sorted and the people who I had contact with were nice. These things happen so no real issue.

27 April 2026
Rated 5 out of 5 stars

Great stock

Great stock and I found something specific that exactly what I was after. Amazing price too. Delivery was a bit slow but for me it was worth the wait to get just what I wanted.
A phone call to them to confirm things was handled professionally and efficiently.

14 April 2026
Rated 4 out of 5 stars

Great product, crap packaging

Bag itself (wheeled Victorinox) is excellent, packaging it was delivered in was not. Just dumped in an old samsonite box, no bag around it, no other packing, box was barely hanging together when it arrived. Fortunately contents were ok.

10 April 2026
Rated 1 out of 5 stars

I ordered a duffel bag and after 4 days…

I ordered a duffel bag and after 4 days of hearing nothing (I paid for quick delivery) I emailed them wondering when delivery was going to happen and was told sorry you're bag got lost and we don't have anymore of those bags.
Maybe a good company but would have been better them contacting me rather than I have chased it up.
For that I can only give 1 Star

7 April 2026
Rated 5 out of 5 stars

Great service

Got the bag at a good discount and arrived promptly and well packaged. Happy with the bag and the whole experience. Thanks.

31 March 2026
Rated 5 out of 5 stars

Brilliant…

Brilliant…
The incorrect bag was delivered but how amazing the response was to resolve it and Kate sorted it and had my bag the next day, extremely impressed with their service and response. Bag is amazing and very impressed with their service given.

6 April 2026

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