Lucy was absolutely incredible. She genuinely cared about helping me as a person. In a world where customer service can often feel transactional, Lucy reminded me that kindness still exists. She... See more
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Review summary
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We had to cancel our theatre tickets at short notice due to our son being taken into A&E at home. Finnian was extremely understanding of our situation, and the venue very kindly agreed to give us a r... See more
Company replied
Received an email from London Theatre regards offers for Jesus Christ Superstar, went onto the site, chose date and ticket price and booked tickets, easy!!! Thanks LT.
Company replied
Great, easy to navigate website with a view from seat feature which makes choosing the right seat really easy. Good choice of price bands and dates available and tickets sent to email so no having to... See more
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Company details
- Event ticket seller
- also in
- E-commerce service
- Entertainment agency
- Event technology service
- Theatre Company
- Tourist attraction
About London Theatre (.co.uk)
Written by the company
Welcome to
LondonTheatre.co.uk
your ultimate guide to the world of London theatre, from the heart of the West End to the vibrant Off-West End scene.
At LondonTheatre.co.uk, we are passionate about bringing the magic of London theatre and beyond to enthusiasts around the globe.
Our mission is to be your trusted guide to all things theatre, arts, and culture in London – offering up-to-date news, comprehensive reviews, and detailed show and event listings to help you plan unforgettable experiences.
What you’ll find on our site:
- 🎟️ Show tickets: Discover what’s playing and find the perfect show for your visit.
- 📰 Latest news: Stay informed with the latest updates from the London theatre scene.
- 💬 Reviews: Read detailed reviews of the latest West End and Off-West End shows.
- 👀 Exclusive content: Enjoy exclusive interviews, behind-the-scenes looks, and special features on your favourite productions and stars.
- 🏰 Beyond theatre: Discover guides to London’s most popular attractions and historic venues. Find out where to explore, eat, and drink before and after your theatre trip, or book tickets to all kinds of cultural experiences beyond theatre, from walking tours to museum trips and more.
Our dedicated team of theatre enthusiasts works tirelessly to bring you the best of London theatre. With backgrounds in journalism, theatre, and the arts, we share a common passion for the stage and are here to guide you every step of the way.
Our Guarantees
For peace of mind on your bookings
- ✅Official Tickets
Direct from the venue box office.
- ✅Full Cancellation Guarantee
Get a full refund if your show is cancelled.
- 🔒Ticket Protection*
Add flexibility to cancel your booking, no questions asked, up to 24 hours before showtime!
*(available on select shows and on purchases made 72 hours+ in advance of show time)
Contact info
5 New St Square, EC4A 3TW, London, United Kingdom
- https://www.londontheatre.co.uk/support
- www.londontheatre.co.uk
4.5
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dynamic pricing meant booking 2 tickets…
Dynamic pricing meant booking 2 tickets at £63 and then 2 hours later, the seat next to us which i wanted to book had risen to £127!!! I reluctantly paid for it but it is daylight robbery and just plain unfair for the averagely-paid theatre-goer. Smacks of opportunism.
20 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
We're sorry to hear this. Prices on our platform are set dynamically by the production and can fluctuate based on demand, which we understand feels really unfair in the moment. We have no control over the prices we're offered but we always work with our partners to secure the best prices we can. We appreciate your feedback.
Reply from London Theatre (.co.uk)
Thank you for your review! Really glad we could be there for you and make things easier. We hope to welcome you back to the theatre very soon!
Smooth booking process but would ask to…
Smooth booking process but would ask to have a seating view of stage in real time that ive seen at other theatres.
This is good for first timers.
19 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
Thank you for your review! Really glad the booking was so smooth. A live seat view of the stage is a great suggestion and we'll make sure it reaches the right team. We hope to welcome you back to the theatre very soon!
Grateful for Finnian's help!
The AI bot was frustrating and didn't help. Thankfully I was then able to reach Finnian at Customer Service, who was not only helpful and resolved my query but also very kind and human about it. It really made a difference in my perceptions of London Theatre; before talking to him I'm not sure I would have used the platform again, given my frustration with the AI response.
20 August 2026
Reply from London Theatre (.co.uk)
Thank you for your review! We're really glad Finnian could turn things around and make such a positive impression. We'll make sure Finnian sees this and we hope to welcome you back to the theatre very soon!
Easy to access seat view
Easy to access seat view to pick the right spot,and easy payment
16 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
We're happy to hear it was easy to book with us, we hope you enjoy your show!
Easy and quick to book
Easy and quick to book
Great website with all the info you need
Instant confirmation via email and text.
Highly recommend
17 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
Thank you for the kind review! We're happy we could assist and look forward to welcoming you back to the theatre soon.
Unhelpful in solving a web problem…
Unhelpful in solving a web problem shown below:
NOT RECOGNIZE MY VOUCHER CODE for tickets bought yesterday for my upgrade
PLS HELP TO EXCHANGE TICKET SO THERE IS NO OBSTRUCTION
THANK YOU
Zero help
19 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so sorry for the frustration and trouble with your voucher code during checkout. Please reach out to our support team directly so we can assist you further.
They advertise a full refund but don't deliver
An Update!
Although it took very considerable effort and persistence, London Theatre finally responded and have now dealt with the matter, which so far as I am concerned is now closed.
-
They advertise a full refund but don't provide it -instead they offer you a voucher. In addition they neither provide a telephone number nor email address but instead direct one to an AI assistant.
All in all London Theatre is a scam and a rip off - VISIT LONDON and UK Government department responsible for tourism will be informed and hopefully take action to shut this booking agency down.
19 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so sorry for the frustration and confusion surrounding our cancellation policy and contact options. Our ticket protection provides flexibility via TodayTix vouchers rather than cash refunds, but we hear your feedback loud and clear regarding how this is communicated, and you can always connect with our human support team directly through our live chat.
superb after sales service
We had made a booking error and we were given great help.
17 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
Thanks for sharing this! Really pleased the team could step in and get things resolved so well. We hope to welcome you back very soon!
Ticket prices more expensive than other sites
While London Theatre is a reputable and reliable site for tickets, they consistently charge higher prices than the other sites. Every single ticket is always £3 more each than other sites, so only used them as I had a gift certificate I needed to spend.
16 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
Thank you for this and for your continued loyalty. At London Theatre we partner directly with venues and productions and charge a small booking fee to cover our service. Pricing can vary across sellers and we'd always recommend checking a few options before booking. We hope to welcome you back to the theatre soon!
Booked the wrong date and couldn’t get…
Booked the wrong date and couldn’t get a refund. £150 down the drain!
15 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
We're really sorry to hear this. All tickets on London Theatre are final sale, but where we're able to help customers rebook, we do so by issuing credit to rebook, so our customers don't lose out entirely. This may not always be an option if it is close to performance time, and we're sorry if that option wasn't available for your order. I can't locate an order under the details provided here. If you need further help with your order please reach out via our support centre.
Do not buy tickets for Abba Voyage at…
Do not buy tickets for Abba Voyage at London theatre! The tickets are approx. 20% more expensive than in other places. And the "ticket protection" that sounds very good only give you a voucher, not the money back.
Incredible bad purchase experience.
17 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
Thank you for your feedback and we're sorry the experience felt disappointing. At London Theatre we partner directly with venues and productions and pricing can vary across sellers based on availability and active offers. We'd always encourage comparing before booking. On ticket protection, this provides a voucher for rebooking rather than a cash refund and this is clearly outlined at the point of purchase. We appreciate you sharing your experience.
Had to change date of show and did not…
Had to change date of show and did not have the confo #. They were able to help COMPLETELY!
17 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
Thanks for sharing this! Really pleased the team could sort the date change completely. We hope to welcome you back very soon!
Easy to see what shows were available…
Easy to see what shows were available on a given date.
16 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
Thank you for your review! Really glad it was so easy to find the right show for your date. We hope to welcome you back to the theatre very soon!
Michael was amazing
Michael was amazing, helpful and he waited for me over an hour as I was at work to figure out my problem.
17 August 2026
Reply from London Theatre (.co.uk)
Thanks for sharing this! Really pleased Michael could be so patient and deliver such a great experience despite the wait. We'll be sure to pass your kind words along. We hope to welcome you back very soon!
Wonderful
Wonderful! Fantastic! Perfect!
Alexandra Burke is amazing—such a powerful voice! It was a total dream come true to see her live. The whole cast is brilliant. Thank you for this unforgettable moment! ✨🎭
25 July 2026
Unprompted review
Reply from London Theatre (.co.uk)
Thank you for such a wonderful review! We hope to welcome you back to the theatre for your next unforgettable moment very soon!
Easy to use website
Easy to use website, booking process was simple, could identify which ticket would suit my needs to enjoy the show. Thank you !
15 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
Thanks for sharing this! Really pleased the whole experience was so simple and clear. We hope to welcome you back very soon!
I want to call out Lucy for handling my…
I want to call out Lucy for handling my case. I had tickets booked for a show on Saturday and had a problem come up. She was brilliant after battling the AI bot for a while, she came in and quickly resolved out my issue. Would defo book with them again
15 August 2026
Reply from London Theatre (.co.uk)
Thank you for your review! Really glad Lucy could step in and get things sorted so quickly. We're sorry the automated support wasn't more helpful beforehand. We'll make sure she knows how much it was appreciated. We hope to welcome you back to the theatre very soon!
Very easy to book seats
14 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
Thank you for your review! Really glad the seat booking was so easy. We hope to welcome you back to the theatre very soon!
I love booking through London Theatre
I love booking through London Theatre, all the shows are available and the process is very simple, even for an old fool like me. Confirmation comes immediately into my inbox and I'm excited and ready to go.
14 August 2026
Unprompted review
Reply from London Theatre (.co.uk)
We're really glad the process is so easy and that you always have something to look forward to. We hope to welcome you back to the theatre for many more shows to come!
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