Longchamp Reviews 984

Terrible customer service who never respond. Withholding money and not getting back to me to allow me to return an item. I returned my item and due to carrier issues it was sent back to me. I then contacted in order to try again and they suggested to return to store. Did that and the store refused to accept. I have been contacting via email and phone for weeks with no response. Finally someone answers the phone and is helpful but alas, the promise to sort the issue has not been fulfilled and I never hear from them again. The almost £200 bag also was delivered in a terrible cardboard envelope!? Not luxurious at all. Terrible service warning never to shop with them

all shipping info is in French. I'm in the uk and ordered from the UK store

Absolutely awful company. After the bag being dispatched and lost with UPS which I have proof of. They still want to investigate which can take 21 days. This was a birthday gift, ordered in plenty of time. They won't issue a refund or replacement until the investigation is done. Yet they have insurance for this surely. And for customer service sale surely they should do this quicker. They need to chase with UPS this is not the customers issue. For a high end company it's not what you expect. The high street shops have far better customer service. John Lewis will sort the issue out the same day. STAY AWAY FROM

My order was placed on the 16th of November. At checkout, I chose EXPRESS shipping which "guarantees" delivery within 4 days. Today, 20th, 4 days later, my bag has not even been touched in their warehouse. I made a order from H&M for a fraction of the price the same day and I already have the item! Remains to be seen if I even get the bag..

Truly, under all criticism. I expect more from a company with huge profits.

I bought a longchamp Le Pliage model bag. The bag I bought turned out to be faulty, the bonding on the handles were not done properly. Also, I fold the bag and put it away every friday and I unfold it every Sunday evening to prepare it for Monday. However unfortunately the bag started to rip where it was being folded. I sent many emails regarding this issue even before 30 days of purchase, however they didnt respond to my email until after it had been 30 days. I sent an email approximately 3 weeks ago, I still havent received a response. This is a joke

I recently brought my Longchamp tote bag to the store after noticing small holes forming in the corners. I was guided by staff to bring it in to see if it could be repaired, and after examining the bag, a helpful staff member assured me that the holes were small enough to be fixable. I was relieved and grateful, as I truly love this bag and wanted it to last. Longchamp kept the bag for almost eight weeks, and after all that time, I was contacted and asked to pick it up. When I arrived at the store, I was surprised to find the bag in exactly the same condition as when I’d left it. The holes had not been touched, and I started to wonder if it had even been sent for repair. When I questioned the staff, they told me the holes were actually too big to repair and therefore nothing could be done.

However, upon reexamining the bag closely, I found that the holes are still very small, less than 0.5 cm. I’m left wondering: Longchamp, how small do you expect the holes to be for repair to be possible? I’m genuinely confused and disappointed, as the initial assurance I received gave me hope that my bag could be restored. I don’t understand why a repair would be offered to customers if the company isn’t truly willing or able to follow through on it. As a loyal customer who trusted in your brand’s quality and service, this experience has left me feeling let down and frustrated.

Order Number: 1308650
I ordered online on the 5th for delivery to be made and it was expected to be delivered on the 9th.

It is now the 31st and I have been in a constant battle with UPS your chosen courier to find my package.

I have reached out to Longchamp customer service and they have stated it can take up to 21 business days to resolve these disputes. I have filled out the form both for UPS and Longchamp.

No one can tell me where my order is. It has been nearly a month. I had to go order another bag from John Lewis and i received it for next day delivery.

I have been forced to take legal action via the Small Claims Court with UPS since I basically had £200 taken from me for no reason.

It has not been a pleasant experience and I feel this has ruined my perception of the luxury brand as their services and choice of service provider does not live to what should be a positive experience to shop from such a brand.

Please consider the poor reviews around UPS as a reason to change couriers.

After reading all these reviews I was hesitating to place my order, but I took the chance and my parcel arrived within a week. The two items I ordered from Longchamp.com came in good condition and I am very happy with my purchase. I will definitely order again. Thank you Longchamp!

I was gifted a Le Pliage bag in their new “paper” colour. It lasted 9 weeks. It’s a very light colour so shows every single mark and you can’t clean it! Longchamp, when contacted, we completely dismissive and just forwarded me a how to clean paragraph (very little info and they recommend soapy water - completely useless) When I went back to them again they just re sent the same rubbish information. I threatened to take my concern that the bag was or able to be cleaned to the department of fair trading (Australia) and they didn’t care. I did this and they also wee offended with this government department and brushed them off. Longchamp offers no warranty, no product guarantees, no service options - absolutely nothing. Longchamp don’t give a damn about customers after they have taken your money. I
note here the bag is outrageously expensive and it’s just plastic canvas ! Rubbish bag and dishonest
Company I do not
recommend buying
anything at all this fraudulent company.

7 minutes ago
New
I having purchased many bags from the longchamp, Unfortunately, my recent shopping experience has left me extremely disappointed.(Chadstone store)
When I inquired about purchasing a crossbody bag, I was informed that my history of a few past exchanges meant I was no longer eligible to exchange items in the future. This decision seems both unreasonable and unfair, especially since all of my previous exchanges were made within the store’s policy periods( all happened in one or two days after purchasing), While they already don’t allow refunds, further denying the ability to exchange a product after a single instance is shocking.(To me, even for every one , exchanging a few items out of many purchases — in my case, around 5 out of 20 — is perfectly normal, especially when those exchanges occurred within 2 days and the items were returned in the exact same condition and packaging )

Denying a loyal customer the ability to exchange based on this is extremely unreasonable and unfair. It seems like Longchamp is punishing customers for using a standard service that should be part of any luxury brand experience.Instead of penalizing customers for legitimate exchanges, Longchamp should be reflecting on why exchanges happen in the first place — whether it’s about improving their service or product quality. I still remember a time when I was given the wrong strap for a bag I purchased. plus,I had a bag where the edges started to come apart, and they neither repaired nor replaced it. I have to kept it by myself at the end. As they told me it’s looks normal, situations like this are more likely to happen when you purchase more, and Situations like this are exactly why customers need the option to exchange.

The refusal to allow future exchanges is not only a poor business practice but also comes across as incredibly rude and unprofessional, especially for a reputable brand like Longchamp. What justification do you have for treating loyal customers this way???

I want to share this experience so that other customers should think really carefully before buying from Longchamp stores. Even if you’re a regular customer, purchasing tens of bags a year from them , the way they treat you can still be disappointing. I will no longer be shopping with Longchamp and will report this issue to consumer affairs and head office in France, pursuing legal action to ensure others aren’t treated this way.

Finally,. Longchamp refunded money when my bank went for a dispute. This was after many pointless talks over the phone/ emails with longchamp for 2 months. Worst experience ever had.
Don't recommend this company.

I am extremely disturbed and disappointed by the way they handled the online return, especially considering it’s coming from such a renowned brand like Longchamp. I made two separate purchases of black tote Le Pliage bags in sizes M (confirmation number N668832) and L (confirmation Number N668802 ) on their website on the same day. I decided to return the L size few days later because the M size is more suitable for my needs. I literally just opened the box and compared the two bags and decided to return never- worn bag in L size, so I put it back in the original box and shipped it back via UPS (tracking N 1Z5413E59093656035).
I returned the exact same bag I purchased on the Longchamp website.

UPS provided proof of delivery, but their website kept indicating that the return was still pending. I sent an email asking for confirmation of the bag’s arrival, which they confirmed a few days later and stated that I will be refunded. However, I received an additional email a few days later stating that the returned bag was worn and inauthentic, and that they would be shipping back to me with no refund. They shipped the bag via UPS extreme priority within 24h. The bag they sent didn’t have any paper protection or the original receipt I initially sent them. Additionally, the protective plastic bag in which the bag arrived within the UPS box was damaged (the little green slider on the top of the bag was missing).

If this statement is correct (“worn and inauthentic”) then this only means that the Longchamp website sold me an already worn and inauthentic bag!
This is an absolute disgrace for the company and a display of extreme dishonesty.

Longchamp has just lost a customer.

The worst retailer I have ever dealt with. I have ordered my bag almost two weeks ago and UPS are unable / refusing to deliver my parcel and @longchamp are stating that I have to wait an extra 21 days for them to investigate it. I wish I had read the reviews before I ordered it as @ups are the worst courrier and yet @longchamp are using them. @longchamp please send me my replacement or give me my refund!!!!

The worst customer care I have experienced! I received my La Pilage bag its leather strap was peeling/scratched. After contacting customer care by email AND thru their website (as I wasn’t hearing back) it took them 2 1/2 working days to reply. The response was a generic copy and pasted instruction as to how to return an item, which I could’ve just figured out myself. I have, since that reply, responded to them asking for more assistance and nearly 3 days later have still yet to hear back from them! I would expect a ‘’luxury brand’’ to be far more competent. Would not recommend!

No apology from them when my parcel was never delivered and lost. After months of waiting they finally refunded me with NO APOLOGY DISGUSTING 😷

I wish I had read the reviews before placing an order with this company. I really did not expect that a company like Longchamp would be so incompetent. I had requested an order to be delivered to a collection point not knowing that the address was not accepting any more parcels. I received an email on 22nd August 2024 from ups that the parcel was ready to be collected. I went to the store and came to know that the parcel could not have been delivered because the store has shut down. I contacted longchamp as they had sent my parcel through UPS and they have opened an investigation that was supposed to give results within 21 days. It has been over a month I am trying to chase what is happening. Emails are only stating that the investigation is on going. I am only asking for my money back because I didn't receive my parcel that I paid so much for. I trequested for them to carry on with the investigation for as long as they want but at least refund me for what I haven't received.
They just don't seem bothered. I definitely wont be making a purchase with this company and give the same advise to all.

Please refund me my money for order number 1241345!!!!

Absolutely rubbish. I need to return my parcel due to a terrible delivery experience with UPS, which meant it didn’t arrive in time. The parcel was finally delivered on the 9th of September. I have contacted Longchamp twice to try and return this parcel, but they keep advising me that the return option will be available on their website soon, yet their website still shows my parcel as undelivered (contrary to the UPS tracking information). I’m stuck with an unwanted bag and no assistance from Longchamp! My order number is 1228588.

Horrific customer service.
I never usually leave reviews but I am appalled with Longchamp. Kept insisting they’d tried to deliver my parcel but no one was home, despite the fact I had been home and waiting for them during all three ‘attempts’, and then sent my parcel back.
Contacted customer service about this and my emails have been completely ignored. I ended up calling them to ask for a refund but the lady was incredibly rude to me and did not care, she said someone would get into contact with me (they haven’t).
Longchamp are holding my money and will not issue a refund despite not delivering my parcel. Terrible people to do business with, I feel as if I’ve been scammed.

Hello I haven’t received my refund seriously no updates from longchamp so so so poor service since one month my money stucked with long champ

I don’t write reviews, but my experience was way too horrible not to comment. Really poor customer service they don’t reply on time to my emails and calling them is useless as well. I ordered a large Longchamp bag on the 3 September and it hasn’t arrive, it’s the 20 September right now. They won’t refund me and expects me to wait an extra 21 days in order for them to carry an investigation. I never had such a bad experience at other brands customer service before. Normally they would have refunded me the money by now but for some reason they want me to wait for 21 days. This bag was intended for university and now I don’t have one. The agent I emailed Naika, has not replied to my email of wanting a refund.Extremely disappointed and just want my money back. The order number is 1264745