Longchamp Reviews 912

Wow wow and wow! Look at all the negative reviews from ppl who purchased from Longchamps!!!if I knew I would have never bought from this company. I ordered a purse cane smelling like vomit outside of package was wet with kitty litter on it. Sent them all the info needed and refused to do anything about the vomit smelling item. I sent photos wish I could have sent the smell! They looked at the delivery photos which were blurry with three other packages and said no damage when arrived per ups photos. They refused to do anything about this even after I immediately sent photos of the packages all wet still! Just down right sorry can’t help you! Such terrible customer service I don’t see how they are still
In business.

I’m sorry but you are mistakenly wrong everything was sent to the company including pictures the day I received the package. And the photos from ups were three boxes totally blurry and at a distance. I sent you pictures of the wet boxes! Again anything to avoid customer service. And I sent photos three times and no response! If you look at other reviews from this company you will find the same complaints or very familiar! I wish I could post photos here to see exactly what transpired. Stay away from this company check out other reviews before you purchase.

Please look at other reviews on here some had the same issue I did … Longchamps saying photos were never sent and now it’s past the time for a claim with ups. This is so bad!!! Is there a further action that we can take with this company!!!!

**UPDATE. Below they say they have contacted me and had no reply. That is untrue. They have NOT contacted me to ask for further information whatsoever. And anyway, what extra information do they require? It’s a straightforward return request. Ridiculous. **
Bought bag from Longchamp and am trying for 4 days now to affect a return. Website constantly says ‘technical error’. Going on other reviews, this appears to be an ongoing, long term problem. Why? It’s appalling. I contacted customer services but have had no reply whatsoever. I would not recommend this company in any way. £85 worth of hassle. Please avoid this company.

Update - 13/10

Longchamp have still not been in touch regarding my case, they are truly appalling and frankly, criminal in how they treat their customers. They have ignored two further emails from me.

I have pursued this claim via AMEX now who were considerably more helpful and proactive.

This doesn’t change the fact that UPS lost the parcel, Longchamp have kept my money and are now choosing to blank the issue.

Do not purchase from this dishonest and crooked company.

What a shame such lovely bags have such awful service. Order: 1686673

Ordered a bag which arrived promptly, while nice it wasn’t what I was after so decided to return.

I carefully repackaged and dropped at my UPS drop off point. After noticing that the parcel hadn’t moved for a few days I contacted longchamp customer service - with this bag being £360 I’m keen for my refund to be processed. I was then sent a word doc form (yes, you heard right) and asked to populate in order for them to ‘investigate’. I was assured that on filling this out correctly and providing proof of postage, they would proceed to immediately refund me. After much confusion over what the correctly filled in form actually was, all went silent again.

Several days later, I’m now told there needs to be a 10 day ‘investigation’ which is delaying my refund. Unbelievable that this needs 4 weeks from sending the bag back - it seems they are keen to hold on to money when they should be picking up with UPS who appear to have lost or stolen the item. Will be reporting this incident to my bank and consumer standards, totally unacceptable. Almost one month after ordering I’m bagless and £360 down.

Customer services are slow, unresponsive and lack empathy. Avoid at all costs and if you want to buy from this brand, purchase via a retailer who actually cares about customer service.

Would give them zero if I could. Ordered a bag for my daughter's birthday. Never arrived which was awful. Asked where it was and they basically accused me of lying and I had to fill out a disclaimer saying I promise I didn't receive it. Why they dont track their own products I dont know. Chased for initial problem, chased for form, chased and was told form was incorrectly filled in, redid it. Chased again. And again. Over a month later and still chasing. Wish I'd checked Trustpilot first. Literally horrific. I think I'l have to do a section 75 claim back from Visa to ever get my money back. Suggest anyone else in this situation does the same to make Visa drop them as a merchant.

For anyone wanting an update on my last review . 2 months later and no refund . Even thought they emailed telling me they’d sent it me and agreed to it . My emails don’t get replied to (over 30 now !) , I honestly might just have to accept I’m not getting my money back .

Please please do NOT purchase from this company and don’t believe the replies they post on here either , it’s not true ! They don’t contact you , they don’t resolve and they certain don’t offer good customer service.

I just want to highlight that there is a fake website that appears to be Longchamps real website offering bags at reduced prices. The email they give is lechamps and ads on instagram and other places. So not the same spelling. Products dont arrive _ Just trying to warn people not to use or be really sure you are on the real website.

It is the terrible service I have ever seen its shame for that company I ordered bag and I didn't receive it for about 3weeks and the customer service terrible I ask for a refund and email confirmation they did not do that as well I don't know my money will come back or not but really bad experience even if I was order from china was arrived earlier such a terrible experience never gonna buy anything from longchamp

Appalling customer service.
Paid for express delivery as item was a gift. Emailed multiple times as item was not delivered, they just returned the first email to say there was a delay, no apology, no explanation and then ignored all subsequent communication. I had to go and buy the item from John Lewis. It has now arrived and I am expected to pay the £10 original postage and the cost to send it back. Avoid

Brought a le pilage hobo bag last December, I only used this bag occasionally when going out and took good care. April this year I noticed the corners of the bag was badly damaged, all the other leather bags I have brought before have never had this kind of damage after longer periods of wear and tear and being cheaper than longchamp! I took it into their store to ask about repair and a quality control and their sales assistant said that this kind of damage only happens after like 10 years of wear. She said her manager will be in contact, as I do not live somewhere with a longchamp store. I received no response so decided to contact customer service. Customer service said they have forwarded to store staff. Still no response after 2 months, so I decided to follow up a few days ago and I received the same response, they didn’t even bother to change the wording of their email (copy and paste). Honestly I am so disappointed in their customer service and the lack of response, they don’t really care about customers after selling their product. First time buyer last time customer, I will not be buying any of their products again, bad quality and no customer service at all. Not worth your money or time.

I bought two Le Pliage Green bags for my daughters. Both zippers failed within 18 months, despite very light use. When we returned them to the store, we were told it was “wear and tear” and offered repairs at £45 each (the bags were £120 each) - with no guarantee the zips wouldn’t just break again. So essentially, you keep paying over and over for a fault that’s down to poor quality.

The staff claimed they’d never seen this problem before, yet my daughters know several friends who’ve had the exact same issue. While in the shop, we even overheard sales staff boasting to customers about the “famous quality” of these bags. It’s misleading at best.

These are not luxury items, and Longchamp is not a luxury brand. They know they sell faulty products and they don’t offer anything close to a genuine luxury brand experience or quality.

Update:
In your reply below you claim that I did not reply to your request for more information. This is not true, I did get a Trustpilot notification that you would like me to provide additional information, and I promptly replied to to your request the same day.

Update 2:
Order #1 0908792 (subsequently changed at a store)
Order #2 1055884

I bought 3 beige medium-sized handbags, thinking I was investing in quality. One of them was purchased on 13/07/2025, while the other two were bought about 2–3 weeks earlier from the Bicester Outlet. Reality? After just two wears of a few hours each, my bag looks like it survived a construction site – blackened corners and bluish stains on the bottom. And no, I wasn’t at a festival or on some exotic getaway – just at my office (I run a cleaning company, so cleanliness is borderline obsessive) and in my personal car.

The other two bags, given as gifts, have the exact same problem. Essentially, I paid luxury prices for three “disposable” fashion items. At the time of purchase, we were told the bags are easy to clean and maintain – apparently, only in the brand’s imaginary manual.

I can’t help but think that the bag was not truly new. I simply cannot understand how, after just two wears of 2–3 hours each, so much dirt and visible signs of wear could appear. When I opened the packaging, I was too excited about my new purchase to carefully check these details. I trusted that, being a luxury product, it would be flawless. Looking at its condition now, I regret not paying closer attention from the very beginning.

I own handbags from other renowned brands that have lasted over 6 years and still look flawless. These? Durability is measured in hours, not years.

➡️ Conclusion: If you want a bag that looks “luxurious” only until you touch it, this is perfect. For me? A total disappointment and a lesson in “luxury fast fashion.”

If i could put negative stars I would. This is by far the worst experience I have ever had returning merchandise.

I bought the Le Pilage Green L Tote Bag and hoping to replace my old longchamp bag that I've had since Jan 2018. When I received it, I realized it had this line green on it that I didn’t like the style of it so I wanted to return it and just purchase one of the classic bags once my return had been fully refunded.

To my surprise, my refund got denied because it looked "worn". I had not even opened the bag for more than 2 minutes before folding it back and putting it back in the shipping box to return. I tried calling customer support who was not very helpful and said a supervisor will look into the case and get back to me that same day.

They also later sent me photos of the "damage" and if i could post it here I would. They took a picture of a couple loose threads and called that damage.... how could I even have done that? That speaks more to the quality of the bag. They also saw a little hair piece. How is that grounds for not refunding a $250 bag?

After a full 24 hours had passed, I gave them a call to check in and that’s when the supervisor tells me that she had looked at the photos and agreed it was damaged. She even implied that since it took me two weeks to ship the item back to them I must have been lying and have been using it for those 2 weeks. God forbid I didn’t drop everything and ship it to them the next day. I also tried telling her that if I had brought that bag into one of their retail locations, I could’ve easily gotten a refund. She refused and said that the retail stores would also deny that return. I tried asking her to extend the return date (since it had passed by the time they made their decision to refuse) so I can try at the retail store and she said she won’t be doing that for me.

The Company has a whole section on their website where they supposedly preach sustainability (which is why I liked to support this brand). What an absolute joke. Based on all these other reviews, they'd rather send back unwanted products to customers that will end up being unused and in the landfill just so they can keep their sales.

UPDATE:
That same day the supervisor denied my return, I called one of their physical locations and they said they’d be willing to do an exchange for me. I took it to the store and guess what? The nice lady took my bag and inspected it and didn’t notice any “damage”! They were very kind to still let me do an exchange past the 30 day window.

I highly recommend that you guys save yourself the headache and to purchase your bags from their retail locations. They are much much more friendlier and easier to deal with.

I never before wrote a review o this kind but now I just had to.

I ordered a bag online for my wife's birthday and as she deemed the bag to be a bit large, I just wanted to have it swapped to a smaller size, for which I need a return label / adress to return the bag received to. But Longchamp simply won't provide this. Instead they are either just saying they will get back in a few days (and then do nothing), or provides a nonsese response about something else.

Reading others comments here, it seems like it is a standard procedure from this company ignore communications from their customers, presumably in order to avoid returns of orders.

I strongly recommend anyone thinking about buying an expensive bag for their wife's birthday to do so from a reputable retailer. Longchamp unfortunately is not that company. In fact, after I've been trying to return my bag for over a month now with Longchamp simply ignoring this it seems it is actually an intentional scam. As anyone reading can see, they are not even reverting on this feedback here on this page.

I encourage everyone that had the unpleasant experience of being a customer of Longchamp to report this to relevant authorities. They should not get away with this.

I've made an order on 5 Aug 2025 and they never dispatch my item. Avoid at all cost and buy it on retail store or somewhere else.

I was sent a damaged bag a month ago , I have had to produce multiple pictures and evidence and a month later they have still not agreed to be returning or exchanging the bag . This is not a professional company , every reply, if I’m lucky enough to get one , just asks for another picture . I have never known a company like this . Part of me does wonder having seen other reviews if this is a scam . If you want to buy Longchamp products by them from UK department stores do not buy direct . I truly hope I get my money back , this bag was bought for a gift and will update if I do . But in all honestly I don’t think they have any intention of refunding me .

There is a reason this company has such a poor score! Nowadays I do look at Trustpilot before purchasing something, but simply thought that Longchamp was a reliable and trustworthy company. I was wrong!! They publicise a 14 day return opportunity but clearly have no intention of honouring that policy. My purchase came without any order number so I have no way of returning it. I have tried emailing 'CUSTOMER SERVICES' but they clearly have no idea what this actually means as they do not respond. I am stuck with items I don't want which, under consumer law, I have a right to return but I know that without an order number or lable they will not accept it and I will be £100s out of pocket. PLEASE, PLEASE DO NOT BUY DIRECT FROM THIS COMPANY

Re below response-still not working!!! HAVE BEEN TRYING FOR NEARLY AN HOUR TO FOLLOW YOUR INSTRUCTIONS BELOW AND YOUR SYSTEM DOES NOT RECOGNISE THE ORDER NUMBER - I HAVE TRIED EVERY POSSIBLE DERIVATIVE OF MY EMAIL ADDRESS AND NONE WORK.

Fantastici. Mia moglie ha tre borse Le Pliage da alcuni anni. Due si erano un po rovinate dato l'uso e avevano bisogno di essere riparate. Le ha portate alla Longchamp in piazza di Spagna e nonostante siano trascorsi diversi anni, sono state rimesse a nuovo, gratis, senza spendere un centesimo

Fantastic. My wife has had three Le Pliage bags for a few years. Two were a bit worn out from use and needed repair.. She took them to Longchamp in Piazza di Spagna, and despite several years having passed, they were refurbished for free, without spending a cent.
Fantastici.
Cesare Capitani

I ordered a size L and M tote bag and wanted to return the M on the same day I received the parcel. Their site promises free returns within 30 days, but I got an error message when trying to register the return and was told to contact customer service — which I did immediately.

It’s now been over a week with no response or return documents. The invoice is due in 12 days, and I’m stuck with a bag I don’t need, that I probably have to pay for and no way to return it. This was my first and definitely last purchase from Longchamp.

Purchased a bag for my daughter in law - noticed upon delivery that the base of the bag was marked so returned it as faulty. Longchamp denied my request for a refund stating that the bag had been used which it definitely HAD NOT. Despite challenging their decision they did not listen. I would strongly advise anyone NOT TO ORDER from them. I am furious with the service received - not what you’d expect from a company like Longchamp. DO NOT ORDER ONLINE

UPDATE:
Took the bag back to a store who were VERY helpful indeed and replaced the bag - however the first bag they brought out had a pen mark on it!

DAMAGED ITEMS SOLD - PHOTOS AVAILABLE ON REQUEST AS UNABLE TO ATTACH TO THIS REVIEW

I was excited to make my first purchase of a Longchamp bag having chosen to buy a Le Pliage Original - Shopper M at the Amsterdam boutique last month whilst on holiday.
Upon visiting the Amsterdam boutique I was shown the bag from the display wall behind the counter. I checked this bag over and agreed to purchase the bag I was shown as it was in good condition. This bag was then put back on the display wall and another was taken from a drawer beside the counter already folded within its packaging. There was no option to check this new bag as I was strongly advised by the salesperson to not open the packaging prior to obtaining a tax refund at the airport, upon my return back to the UK.
Once I arrived back in the UK, I opened the packaging so that I could use the bag for the purpose entailed. Straight away I noticed damage to the leather in particular a long scratch across the flap and brand logo. Photos were taken and an email sent to Customer Services immediately. Emails back and forth with Customer Service occurred over a period of a month, chasing up a response to my query on a regular basis. In conclusion I was informed “the bag in question was verified to be in perfect condition at the time of sale”.
I do not believe a long oblique scratch of 5cm to leatherwork means a “perfect condition” bag. I am deeply disappointed with this response and my experience has been disregarded by the boutique. I was a potential long term consumer of the brand but will not be recommending Longchamp to friends and family after the experience I have had especially with clear photo evidence of damage being ignored. Not even an offer to exchange/replace the bag after selling a damaged item to me. Currently the bag is still unused, retained in packaging with money wasted on the “high end” luxury brand.