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Long Tall Sally Reviews 

56,917
•
TrustScore 3.5 out of 5

3.6

Ladies' clothes shop
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Review summary

Created with AI, based on recent reviews

Considering 1,523 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the company's commitment to providing stylish clothing that fits taller women well, often highlighting the great length of items. Many also praise the quick and timely delivery service, with parcels arriving as expected and in good condition. People value the accurate descriptions and good quality of some products, making it a reliable source for specific tall-friendly apparel. Conversely, a small portion of people felt that product sizing and quality were inconsistent, with items sometimes not matching descriptions or online photos. There are also repeated concerns about having to pay fees for returns, making the process difficult for some, and a few customers experienced issues with delayed or undelivered parcels.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing, with some customers expressing... See more

Quality

People report ambiguous experiences with quality, with some customers expressing satisfaction with items like... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and swift... See more

Order

Customers had ambiguous experiences with order, with many expressing significant dissatisfaction. Reviewers... See more

Return policy

Users describe negative interactions with the return policy, frequently encountering unexpected charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long Tall Sally continues to provide stylish clothing for women over 5'8". They offer a wide selection of sizes, and my being a US size 16, I often struggle to find cute, pretty and feminine clothing... See more

Rated 4 out of 5 stars

Update, my sincere apologies to LTS, they have refunded both my returns in time. It was just not visible in my bank account that refund was from LTS, also I did not receive any email communications... See more

Company replied

Rated 4 out of 5 stars

I never knew about this site until I was told about it. Im 5ft11, long legs and long arms so I find it difficult to get good fitting clothes. I ordered 4 pairs of jeans, the sizing is a bit off, im a... See more

Rated 3 out of 5 stars

Poor delivery service, parcel left in rain inside gate so was covered in mud and wet. Return process blocked on line, had to ring customer services to get returns label ( that went well but I should h... See more

Company replied

Company details

  1. #226 of 256 best companies in Ladies' clothes shop
  2. #518 of 600 best companies in Clothing Shop
  3. #28 of 28 best companies in Plus Size Clothing Shop
  4. #187 of 216 best companies in Shoe shop

About Long Tall Sally

Written by the company

  • Since 1976 we’ve made it our mission to be the destination of choice for tall women worldwide.

  • We NEVER just add inches. We construct each and every garment positioning hips, hems, pockets and plackets exactly where they should be. We champion tall women everywhere.

  • Shop online for tall women's clothes in sizes 8-24. Fashion clothes for tall women: long dresses, tall tops, tall jeans & large shoes 7-13

Contact info

3.6

Average

TrustScore 3.5 out of 5

57k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.6

All reviews

(56,917)

1,468 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Poor quality

Poor quality, not worth the money.
It's really good idea of this shop, finally I can buy trousers long enough, but the material looks really cheap. It's really not fair.

13 December 2025
Long Tall Sally logo

Reply from Long Tall Sally

We appreciate your feedback and the chance to provide longer trousers. We're sorry the material's quality didn't meet your expectations. We'll review this.

Rated 5 out of 5 stars

Good service

Good service. Products are true to size. Great for our daughter to be able to get trousers long enough.

10 December 2025
Rated 1 out of 5 stars

Ordered absolutely gorgeous navy blue…

Ordered absolutely gorgeous navy blue dressing gown in size 22. Opened Christmas Day and cardboard label had right size but dressing gown itself was only size 10/12 on the label on the dressing gown itself. Really disappointed and had to pay to return which was real shame. Hopefully will get chance to re order at some time in the correct size as fantastic quality lovely length and beautiful colour . Will save up to buy again!!

8 December 2025
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Reply from Long Tall Sally

We appreciate your feedback and are sorry the dressing gown was incorrectly sized. We regret you had to pay for the return. We'll review our processes to prevent this happening again. We hope you'll consider ordering from us in the future.

Rated 2 out of 5 stars

Incorrect size delivered

Ordered boots for Christmas present in size 7. Box arrived with correct size stated on the cover but the boots contained within the box were size 8.

8 December 2025
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Reply from Long Tall Sally

We regret that the incorrect size boots were in the box. We appreciate you letting us know, and we'll look into how this happened to prevent it from occurring again.

Rated 5 out of 5 stars

10 out 10

A fantastic company easy to make a purchase and fast shipping, I will definitely be using them again , also the customer service is amazing

25 November 2025
Rated 3 out of 5 stars

Why do you still use Yodle

Why do you still use Yodle, they let you down in every way.

9 December 2025
Long Tall Sally logo

Reply from Long Tall Sally

We appreciate your feedback and we're sorry you had a negative experience. We'll look into this to see how we can improve our services.

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