Long Tall Sally Reviews 

56,916
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 1,523 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the company's commitment to providing stylish clothing that fits taller women well, often highlighting the great length of items. Many also praise the quick and timely delivery service, with parcels arriving as expected and in good condition. People value the accurate descriptions and good quality of some products, making it a reliable source for specific tall-friendly apparel. Conversely, a small portion of people felt that product sizing and quality were inconsistent, with items sometimes not matching descriptions or online photos. There are also repeated concerns about having to pay fees for returns, making the process difficult for some, and a few customers experienced issues with delayed or undelivered parcels.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing, with some customers expressing... See more

Quality

People report ambiguous experiences with quality, with some customers expressing satisfaction with items like... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and swift... See more

Order

Customers had ambiguous experiences with order, with many expressing significant dissatisfaction. Reviewers... See more

Return policy

Users describe negative interactions with the return policy, frequently encountering unexpected charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long Tall Sally continues to provide stylish clothing for women over 5'8". They offer a wide selection of sizes, and my being a US size 16, I often struggle to find cute, pretty and feminine clothing... See more

Rated 4 out of 5 stars

Update, my sincere apologies to LTS, they have refunded both my returns in time. It was just not visible in my bank account that refund was from LTS, also I did not receive any email communications... See more

Company replied

Rated 4 out of 5 stars

I never knew about this site until I was told about it. Im 5ft11, long legs and long arms so I find it difficult to get good fitting clothes. I ordered 4 pairs of jeans, the sizing is a bit off, im a... See more

Rated 3 out of 5 stars

Poor delivery service, parcel left in rain inside gate so was covered in mud and wet. Return process blocked on line, had to ring customer services to get returns label ( that went well but I should h... See more

Company replied


Company details

  1. #225 of 254 best companies in Ladies' clothes shop
  2. #519 of 599 best companies in Clothing Shop
  3. #28 of 28 best companies in Plus Size Clothing Shop
  4. #185 of 214 best companies in Shoe shop

About Long Tall Sally

Written by the company

  • Since 1976 we’ve made it our mission to be the destination of choice for tall women worldwide.

  • We NEVER just add inches. We construct each and every garment positioning hips, hems, pockets and plackets exactly where they should be. We champion tall women everywhere.

  • Shop online for tall women's clothes in sizes 8-24. Fashion clothes for tall women: long dresses, tall tops, tall jeans & large shoes 7-13

Contact info

3.6

Average

TrustScore 3.5 out of 5

57k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.6

All reviews

(56,916)

1,469 reviews in the last 12 months

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Rated 1 out of 5 stars

NO COMPLAINT PROCEDURE

NO COMPLAINT PROCEDURE The company complety ignore my complaint. I emailed them repeatedly about a refund I was due for a return of a faulty item, and they just blanked me. Will never use again

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible delivery service

Terrible delivery service, not delivered to correct address and terrible customer service dismissing any liability for delivery failure, won’t be buying from this company again

17 December 2025
Rated 5 out of 5 stars

Hassle free purchase

It was easy to place my oder online. The website was also easy to navigate and the delivery options were suitable for me. The item I purchased was exactly what I expected. Thanks

7 December 2025
Rated 2 out of 5 stars

Poor description and quality

I returned the jeans I bought because they were supposed to be PREMIUM Tall Indigo Blue Lift & Shape Slim Leg Jeans. They were not slim at all, they were floppy and baggy and didn't give any shaping at all so they looked horrid. I had a problem with the return on-line so I phoned and was going to order a different pair but the young lady said they do not do take orders over the phone. She was very pleasant but I am afraid I bought some elsewhere. Not pleased with the quality or service and feel it is sad that you cannot order on the phone anymore.

16 December 2025
Rated 3 out of 5 stars

Terrible Delivery Experience and Not the best Customer Service

I placed two separate orders and paid for 1-3 days delivery. The first arrived fine, the second was a complete nightmare. Ordered on 15th December. After numerous issues with Yodel, who were absolutely terrible, I finally managed to intercept the driver with my parcel on 27th December outside the yodel store before the shopkeeper refused to accept it for a 2nd time.
Although LTS customer service were reasonably helpful, they didn’t refund the delivery charge and then charged me £1 per item restocking fee when I returned part of the order.

15 December 2025

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