Long Tall Sally Reviews 

Bought a dressing gown for my wife's Christmas on the 5th December. Good quality but a bit long. I wanted to exhange it for a smaller size. Never received an email with the receipt or order reference so I had to contact Customer Service for assistance via online form.

Got an email back quite quickly but I asked for phone number because they were asking for so much personal info to locate transaction and I was uncomfortable putting it all in an email. Actually felt like I was being scammed they asked for so much. "They'll just need the same info I'm asking for." was the reply in another email, with no contact number provided. I gave them the info reluctantly and got a reply with reference and tried the online return process.

Online system told me I had past the return period. This was on the 28th December. Three whole weeks over the Christmas period is a ridiculously short exchange window for purchases.

Asked in another email for number to contact Customer Service to see if anything else they could do. Again, knly wanted an exchange. Never got a reply. Asked again, never got a reply, so here we are.

Whole interaction felt like a scam from start to finish. Now having to take gown to a tailor to adjust. Good quality product, but I'll be sticking to the High Street going forward.

The customer service at this company is horrible. I have ordered from them a few times, but never again. I am located in California. I was sent faulty boots, followed the steps for a free return (because they were faulty), but I was consistently sent incorrect return information. I was only sent UK return instructions. I alerted them via email of this problem, was sent more wrong information, called them twice, and was sent more wrong information twice. On the last phone call they ensured me they would "send my issue to management" and "email me my return label." They did not. Now my return status says "in progress." So now I cannot try and pay for my return even if I wanted to. I have paid for boots I cannot wear. I tried one last time to send them an email about this and I was sent an automatic response on how to make a UK return. Make sure you never have to make a return if you live outside of the UK.

Granddaughter did not like the fabric or style

Having shopped at Long Tall Sally for 10 years, I have always loved their clothing and the quality used to be great. In recent years, the quality has gotten worse and worse. Cheap materials are being used whilst still charging for high quality products. The majority of my wardrobe is from Long Tall Sally, and products I bought 6 years ago are in better condition than items I’ve purchased within the last 3 months. Swimsuits completely faded after strictly following care instructions on label. Buttons popping off of shirts. Fabrics ripping frequently. Purchased a winter coat which arrived with a button completely missing. I also purchased the waterproof fleece lined robe at the end of November and less than 2 months later, the zip has come away from the coat. Considering this cost me over £70 with a discount, I would expect it to last more than 2 months. So disappointing that this company has gone downhill so much when there are such limited options for tall women to shop at.

I did not receive my order.
I had terrible customer service as I tried to find out what was going on was constantly in formed that this departwas closed,despite the fact that I was contacting within the stated working hours.

I was sent the wrong size pants and getting someone to respond my emails about it is like pulling teeth. Gave wrong information and then disappeared.

I placed an order on November 23, 2025. That order has not been received. I have been in communication with LTS and still haven't received the order.

Quality Service Delivery
Purchased two dressing gowns. Really pleased with both. The extra length is very welcome. Love them both

I’m very disappointed with my experience with Long Tall Sally. I purchased several coats in different sizes as I wasn’t sure which would fit, using a Long Tall Sally £10 off voucher code. The discount was shown as being split across the items ordered at checkout.

I then returned the items I wasn’t keeping and kept one coat. However, only £2.06 of the £10 voucher was applied to the coat I kept, not the full £10. This makes no sense and feels very misleading. I contacted customer service twice ( the first time I was told someone would call back with an answer, but they never did ) and both times it was argued that the £10 had been applied. But how can that be when a £79 coat (plus £4.98 postage, total £81.98) is costing me £76.94? The figure simply does not add up.

As a customer, I have not actually received the advertised £10 discount if the other items, ordered simply as size options, were returned. This was not made clear at the point of purchase, and the way the voucher is applied feels unfair and disadvantageous.

Overall, a confusing and unsatisfactory experience.

UPDATE: LTS your response reads as "standard Trustpilot damage control" and does not address the actual issue. This is not general feedback, it is an unresolved pricing issue on my order.

I did not receive the advertised £10 discount on the item I kept. Only £2.06 was applied. I am still awaiting a clear explanation or correction of the charge.

Perfect pyjamas for my very tall daughter; well made and delivered in good time.

It's so great to have a shop that sells tall clothing that fits me so well. I've been buying from Long Tall Sally for years and years. I'd definitely recommend for all women over 5ft 10. I'm 5ft 11 with a 36 inch inside leg.

Quick delivery. Great product. Good quality and fit. My new favourites.
Wash well too.

Arrived promptly. Good quality

Brought for a gift and it was perfect

Great service good size range quick delivery

The order arrived pretty promptly (bearing in mind that it was the run up to Christmas.

Poor delivery service, parcel left in rain inside gate so was covered in mud and wet. Return process blocked on line, had to ring customer services to get returns label ( that went well but I should have been able to do this on line) Quality of clothing and sizing poor except for pyjamas which i kept.

The product arrived quickly and I was very happy with it

Unfortunately the swimsuit for my daughter was too short in length.
She is 5'8"
Disappointing.
She has ordered alternatives to try .

The dress is very well made and the colour is great. I had many compliments at the New Year party.