WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a beautiful dress in September for a wedding in early October. Six weeks later a tattered and ill proportioned rag of material shaped in dress form arrived. Way too late for the event i need... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I returned an item to Loragal and have still not received my refund. The quality of the clothes is very poor and nothing like the pictures. Many other people are saying the same thing on other review... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.7
Bad
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven’t received a update I just…
I haven’t received a update I just ordered weeks ago and I need this dress for my birthday I wish i would’ve read these reviews omg i emailed you guys I need a response fast please smh my name is Crystal rankin
16 August 2025
Unprompted review
Reply from loragal.com
Hello Crystal ,
We completely understand your eagerness to receive your order and truly appreciate your patience throughout this process.
Upon carefully reviewing our email records, we can confirm that our customer service team did send a reply to your inquiry on the same day it was received. That email contained all the relevant shipping information you would need, including the tracking number, a screenshot of the shipment for your reference, and a direct query link to monitor the status of your delivery.
If you haven't received that email yet, it might have been accidentally filtered into your spam or junk mail folder. We recommend checking there first.
Should you still be unable to locate our support team message, please don't hesitate to contact our team directly. We will be more than happy to assist you and promptly provide you with all the necessary updates regarding your order.
Loragal Trustpilot Team
complaint@loragal.com
Piece of Shit
Don't bother buying from this company. On the website says give them roughly 28 or so days. Ordered on June 10th needed dress by July 25th. Didn't get it till July 26th minutes before my party. And it was poor quality sequins falling off and didn't fit. If you try to get a refund they attempt to derail you with shitty percent back if you pay 70 they offer to give you back barely 20, or a shitty discount not even worth the hassle. If you still insist on full refund they send you an address of an American home address. I used Paypal and it was a piece of shit and did not help get my money back even though they had all the screenshots they needed. Plus I mentioned to them that the return address was a random person home and not an American based warehouse. That alone should have given my money back. I wish I read the reviews first. DONT BUY SHIT FROM THIS COMPANY THEY ARE POOR QUALITY SCAMMERS!!!! Should have known when you look at the models of some of their pictures they look like AI generated. Please dont waste your money with them read reviews first.
26 July 2025
Unprompted review
Reply from loragal.com
Hello Janee ,
We are genuinely very sorry to hear about the unpleasant shopping experience you had.
We truly value your feedback and have already communicated your concerns regarding the sequin detachment and shipping issues to our relevant departments for thorough review and continuous improvement.
Please kindly note that what support team mentioned duringr communication was only meant as suggestions—especially considering that some customers may find the return process inconvenient.
We completely respect your decision, we want to assure you that we fully accept returns within 30 days of your receiving the package.
We will be sending you a update email shortly.Kindly pay attention to this email.
Loragal Trustpilot Team
complaint@loragal.com
Reply from loragal.com
Hello Nicole ,
Please accept our sincerest apologies for the current inconvenience.
To assist you effectively, we require your order number for verification, as our records indicate several orders sharing the same name. We kindly request that you forward this information to complaint@loragal.com at your earliest convenience.
We will update your order as soon as we receive it. Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
Untruthful!
Loragol reached out and they would like to work with me on refunding my items. The asked for pictures and scan numbers. I sent the pics, order number and scan numbers the same day. The items didn't have tags or labels. The individuals that are giving them 5 stars, please share pics. Please help me understand!
25 June 2025
Unprompted review
Reply from loragal.com
Hello Cynthia ,
We're sorry for any frustration this may have caused.
We have discovered that you previously contacted our customer service team support@loragal.com using a different email address than the one associated with your account. As a result, we were unable to properly match your initial inquiry with your case, which unfortunately led to a delay in our complaint team response.
Please note that our support customer service team did send a reply to the order email address on August 13th . However, it appears that we have not yet received a follow-up response from you.
To ensure your issue is resolved as quickly and efficiently as possible, our complaint team now will provide you with further updates .
We appreciate your patience and understanding as we work to assist you.
Loragal Trustpilot Team
complaint@loragal.com
I am beyond frustrated at this point
I am beyond frustrated at this point. I placed my order with Loragal on July 21, 2025, and it is now August22, 2025 yet I still have not received my outfits. This delay is completely unacceptable.
I have emailed multiple times, and no one from your team has responded to me. I have paid for these items in full and expect either immediate shipping confirmation or a full refund without further delay.
The lack of communication and customer service is extremely disappointing. If I do not hear back within 48 hours, I will be forced to dispute this charge with my bank and share my experience publicly to warn other customers.
22 August 2025
Unprompted review
Reply from loragal.com
Hello Zheng Lynn ,
We truly appreciate your patience and understanding as we work to resolve the delays you’ve experienced with your recent order.
Could you please help us out by sending your order information to our email? This will make it a lot easier for us to track down your order and get things sorted quickly. Just let us know your order number, the name of the recipient, and the email address you used when you placed the order.
Thanks so much for your help—we’ll do everything we can to sort this out for you as fast as possible.
Loragal Trustpilot Team
complaint@loragal.com
I would give it a negative star
I would give it a negative star, but there's no button for that. Worse online experience EVER. Order the really cute Notched Neck Cutout Pocket dress on July 20 for vacation in August. Needless to say, I still haven't gotten it, and vacation has come and gone. Will be requesting a full refund and NEVER shopping with Loragal again.
20 July 2025
Unprompted review
Reply from loragal.com
Hello Raychel ,
We'd really like to get this sorted out for you!
Would you mind sharing your order number, the name on the order, and order email address by complaint@loragal.com ?
With these details, we can look into this right away and fix the situation.
Loragal Trustpilot Team
complaint@loragal.com
Just awful
Update: they have not deposited the funds for the refund to my bank, just “authorized” a refund. My bank explained that the authorization can fall off if the funds are not released by Loragal. I am not even sharing everything that has happened in the months between purchasing the product and now because it’s too exhausting. No legit company operates this way. Avoid at all cost.
Just awful. The clothing I received was poor quality and the return experience was even worse. They tried to get me settle for a $12 refund, repeatedly, on a $54 purchase. When I insisted on a full refund they made the return experience so tedious, the average person would just give up. I had to pay the return shipping cost. After all that, they still only refunded me $39.94 citing a return policy they mention as a “note” on their website’s return landing page. Very misleading sales practices. I will be reporting them to the BBB and the FTC. Do not waste your time. I chose today’s date because this is the most recent email exchange with the company. I have had several emails from when I received the item in June, returned it in July, and received the shady refund they decided on exactly a month later in August.
15 August 2025
Unprompted review
Reply from loragal.com
Hello Takiyah,
We sincerely apologize for the inconvenience you have experienced.
We want to assure you that we have carefully reviewed your case and have escalated it to relevant departments for thorough verification and resolution. Our team is working diligently to ensure that this matter is resolved as quickly and smoothly as possible.
Regarding your refund, we confirm that the amount of $39.94 has been successfully processed and should reflect in your account shortly, depending on your bank’s processing times. As for the remaining balance, we have prioritized its processing and expect it to be completed within 1 to 3 business days.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us at any time.
Loragal Trustpilot Team
complaint@loragal.com
This is the worst online shopping…
This is the worst online shopping experience I’ve ever had. I placed my order more than two months ago and it still hasn’t arrived. There’s been no proper communication or effort to resolve the issue. This website is unreliable and I would strongly advise others not to waste their time or money here.
18 August 2025
Unprompted review
Reply from loragal.com
Hello Shantorria ,
We sincerely apologize for the unexpected delay in the delivery of your order.
Please rest assured that we are actively working to resolve this issue. We have urgently escalated your case to our logistics team to expedite the process.
In the meantime, we kindly ask that you pay attention to your inbox for order updates.
Once again, we truly appreciate your patience and understanding as we work to resolve this issue for you.
Loragal Trustpilot Team
complaint@loragal.com
Order number LG01182101
Order number LG01182101. I will never order from this company again. I ordered over a month ago and have yet to receive my package. It’s just now saying it’s in the U.S. it’s ridiculous and so misleading
24 July 2025
Unprompted review
Reply from loragal.com
Hello Lameka ,
We apologize for letting you down and have already followed up on your case.Thank you for your patience as we work to improve the situation.
If you need further assistance, please feel free to contact us anytime.
Loragal Trustpilot Team
complaint@loragal.com
Takes too Long to be delivered I still…
Takes too Long to be delivered I still haven’t gotten my stuff I’ve emailed them several times they said they’d compensate me $13. The dress was for a special event which already passed ages ago. They just charged ridiculous prices for cheap items they get from China. SHEIN is much faster and im sure the quality is the same and much better prices. I’ll never order from this place again and I’d advise you not to as well… otherwise goodluck, you’ve been warned
I wish I had read the reviews before I placed the order ;(
13 August 2025
Unprompted review
Reply from loragal.com
Hello Ashley ,
We deeply regret that your order has not yet reached you as expected. We understand how frustrating this must be and have urgently followed up with our logistics provider to expedite the shipment. We kindly ask for your continued patience as we work to resolve this matter.
We also understand your concerns about potential quality issues.We offer a 30-day window after delivery for you to inspect the product and reach out to our support team if anything does not meet your expectations.
We truly appreciate your understanding and patience.
Loragal Trustpilot Team
complaint@loragal.com
Run.. FrauD
It took almost 2mos to come but once arrived it was not as decried. They offered me 50% back but never sent me my money. Did a dispute through PayPal. Now they want me to pay to send they fraudulent outfits back . Don't do it they outfits looks nothing like the photos
20 May 2025
Unprompted review
Reply from loragal.com
Hello SLAY,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently and ensure a satisfactory resolution for you.
Loragal Trustpilot Team
complaint@loragal.com
WARNING: Do Not Buy From This Company – Scam Alert
Order No. LG01157435
I placed an order for a dress on July 4 and made it clear I needed it by July 26. It is now August 13—over six weeks later—and I have never received my order.
Every tracking link they sent either led to nowhere or showed no valid location for the item. The dress could not be located at any point. I sent multiple emails asking for my full refund due to their inability to deliver, yet they have refused to return my money.
This company took my payment, failed to deliver the product, and is now refusing to issue a refund. That is not how a legitimate business operates.
If you’re reading this, believe the negative reviews—they are accurate. This company is not legitimate. They take people’s money and do not deliver the items they sell.
Stay away and protect yourself from being scammed.
3 July 2025
Unprompted review
Reply from loragal.com
Hello Karimot,
We sincerely apologize for the delay in delivering your order . We understand how important timely delivery is, and we regret any inconvenience this may have caused you.
Our team has already escalated this issue to the relevant department for further investigation to prevent similar occurrences in the future. Rest assured, we are taking this matter seriously and are committed to improving our service.
Regarding your refund request, we have expedited the process and expect it to be completed within 1-3 business days. Once the refund has been processed, you will receive an automatic confirmation email from our system for your records. Refund will be returned to the original payment method.
If you have any further questions or need additional assistance, please don’t hesitate to contact us.
Loragal Trustpilot Team
complaint@loragal.com
Thieving Thieves - Loragal
It’s unfortunate that you can’t score Loragal lower than a one star as I believe it is still being too generous with this rating. I placed an order on 6/3/25 for four cocktail dresses at which time my
credit card was charged immediately for these four items. A received notice on July 3rd, 2025 that a partial order of ONE dress was FINALLY on US soil and was headed to me, at which time I received on July 6th.
Almost a month and a half later, I still had not received the remaining 3 dresses. However, when I did receive them I immediately notice that something was wrong! Loragal sent me a completely different black dress, literally packaged with a different SKU, that looks nothing like one of the remaining three dresses that I ordered. I immediately emailed customer service explaining their error and proceeded to request a refund as it had been over a month and a half to receive the other items already. Instead of honoring my request for a full refund, the representative offered to make it “right” by suggesting to try the dress on and “see if it fits, ” then offered me a 50 % coupon on a NEXT purchase. Who does that?
I explained back that I had no intention of trying the dress on as it wasn’t a purchase that I made and would be happy to send it back with a pre-paid expense shipping label. The representative emailed a second time and stated they were willing to offer an even more generous coupon value of up to 80% off a FUTURE purchase OR 70% partial refund instead of honoring my initial request for a full refund. Again, what company seeks to offer a resolution by keeping your money for an item that you didn’t purchase?
After their second attempt to offer a coupon for a future purchase or a PARTIAL refund, I asked that my request be escalated since “my satisfaction was Loragal’s top priority.” I then get a response about an hour or so later stating that it will take up to 7-20 days to process a refund.
I have been more than patient but there is no reason that it should take over a week to process a refund when it didn’t take greater than a week to process the credit card payment for the order which cleared immediately.
I will be reporting the total transaction as fraud with my bank seeing as I HAVE NOT received my full refund for the item that was not received NOR have I received ALL goods that I intended for purchase. Receiving some and not all items does not constitute a COMPLETE purchase. I also provided the customer service representative with pictures of the different item that was sent versus what I actually ordered, so they have proof that they sent me a completely different item and know this.
Do NOT shop this company.
Keshia F
1 August 2025
Unprompted review
Reply from loragal.com
Hello Keshia，
We sincerely apologize for the delay in your order and the discrepancy between the product you received and the advertised image.
To make things right, we’ve expedited your refund request and marked it as urgent. You can expect the refund to be processed within 1-3 business days. Once completed, you’ll receive a confirmation email with the details.
We deeply regret the disappointment this experience has caused and want to assure you that we’ve reported this issue to our relevant teams for a thorough review. We’re committed to improving our processes to prevent such occurrences in the future.
If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help.
Loragal Trustpilot Team
complaint@loragal.com
Experienced delays in shipping received items late july
Experienced delays in shipping
19 May 2025
Unprompted review
Reply from loragal.com
Hello Regina ,
We sincerely apologize for the extended wait you’ve experienced with your order.
To address this issue, we’ve already escalated your feedback to our logistics team for a thorough evaluation. Based on our findings, we will be implementing targeted improvements to our transportation processes to prevent similar delays in the future.
We value your trust and look forward to serving you better.
Loragal Trustpilot Team
complaint@loragal.com
I am disgusted with Loragal
I am disgusted with Loragal. I placed my order on June 30, 2025 . I order 3 dresses for 3 events . It is August 8 and I have not received any items . The company has not contacted me to explain the delay. I tacked the package and apparently it’s in China. I would never order from this company again . I need my items by August 18 . If you cannot deliver the items before then refund my money !
8 August 2025
Unprompted review
Reply from loragal.com
Hello Debra,
We sincerely apologize for the delay in your recent order. We understand how important timely delivery is, and we regret any inconvenience this may have caused.
According to our records, your package has now been delivered. For your reference, we will send you the complete details, including tracking information and delivery confirmation, via email shortly. This will help you verify the delivery status and ensure everything is in order.
At the same time, we deeply value your experience and are actively working to improve our shipping processes to prevent such delays in the future.
Thank you for your patience and understanding. We truly appreciate your support and hope to serve you better next time.
Loragal Trustpilot Team
complaint@loragal.com
It was delivered on time and is…
It was delivered on time and is beautiful
6 August 2025
Unprompted review
Reply from loragal.com
Hello Okwuchi,
We appreciate your feedback and will continue to prioritize fast and effective support.
Loragal Trustpilot Team
complaint@loragal.com
I am beyond frustrated at this point
I am beyond frustrated at this point. I placed my order with Loragal on May 21, 2025, and it is now August 7, 2025 yet I still have not received my outfits. This delay is completely unacceptable.
I have emailed multiple times, and no one from your team has responded to me. I have paid for these items in full and expect either immediate shipping confirmation or a full refund without further delay.
The lack of communication and customer service is extremely disappointing. If I do not hear back within 48 hours, I will be forced to dispute this charge with my bank and share my experience publicly to warn other customers.
21 May 2025
Unprompted review
Reply from loragal.com
Hello Measha,
We sincerely apologize for the confusion and inconvenience caused by the delay in your order. After a thorough investigation, we have confirmed that there was an unexpected issue during the transportation of your original package, which led to this unfortunate delay.
To resolve this matter promptly, we have already arranged for a replacement package to be shipped to you. And it will arrive soon. Rest assured, we will provide you with the updated details via email .You should receive this information shortly.
Additionally, upon reviewing our records, we can confirm that our customer service team responded to your previous messages on August 3rd and August 8th. If you haven’t received these replies, we kindly ask you to check your spam or junk folder, as they may have been filtered there by mistake.
We truly appreciate your patience and understanding throughout this process. If you have any further questions or need additional assistance, please don’t hesitate to contact us—we’re here to help!
Loragal Trustpilot Team
complaint@loragal.com
FINALLY GOT MY ORDER 12/7/25…
FINALLY GOT MY ORDER 12/7/25 TODAY...COMPANY IS NOT A SCAM..Maybe some ppl have had a far worse experience than me...took forever to get my order which I placed on 6/20/25...I bought 3 items for $99...Lil cheap the material but not too bad..if you pair it up with the right items it will work..and the sizes were perfect in a small if you have a Lil weight on you lol...I was furious but the wait to get them a Lil worth it
7 August 2025
Unprompted review
Reply from loragal.com
Hello Tamiko,
We sincerely apologize for the delay in your order and for any inconvenience this may have caused. Please rest assured that we are not a scam.
We completely understand how frustrating order delays can be, and we truly appreciate your patience during this time. Our team is working tirelessly to resolve the issue and improve our processes to prevent such delays in the future. Your satisfaction is our top priority, and we are doing everything we can to expedite your order.
Additionally, we greatly appreciate your feedback regarding the product size. Your suggestions are invaluable to us, as they help us enhance our offerings and serve you better.
If you have any further questions, please don’t hesitate to reach out to us directly.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
LoraGal is the worst!!!!
This company is the worst I ordered 2 months ago no order no refund....BUYER BEWARE!!!!!
28 June 2025
Unprompted review
Reply from loragal.com
Hello Monica,
We are sad to hear that you haven't received the order.
To help us resolve this matter efficiently, we kindly request that you share any relevant order information (e.g., order number , email address, or recipient's name) via complaint@loragal.com.
Once we receive these details, our team will prioritize your case and offer the update.
Loragal Trustpilot Team
complaint@loragal.com
This company is a scam!
This company is a scam These people steal pictures of items from other sites and post them on their site as if it's theirs. I have ordered from them several times and have always had the same experience. I will never order from them again. The items they send are made to appear as the item but seem irregular or off. Beware of this site. They will not offer you a refund and you have to pay to send the items back. I ordered back in May and received my item on August 1, only to be disappointed.
1 August 2025
Unprompted review
Reply from loragal.com
Hello Euphemia,
We were truly sorry to hear about your recent experience with our product, and we sincerely appreciate you bringing this matter to our attention.
To resolve this issue promptly, we would like to offer you our 30-day return policy. However, as we are currently unable to locate your order details in our system, we kindly ask you to contact our team directly by complaint@loragal.com for further assistance.
For the fastest resolution, please provide the order number (or any relevant purchase information),photos of the product(s) you received (to help us better understand the issue).
We truly value your trust in us!
Loragal Trustpilot Team
complaint@loragal.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.