Lord & Taylor Reviews 

926
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the product quality, often finding items beautiful, top-notch, and exactly as described. Reviewers frequently highlight the excellent prices and great deals, making luxury items more accessible. Additionally, many consumers appreciate the fast and timely delivery, with items arriving quickly, well-packaged, and in perfect condition. However, some customers experienced significant delays in shipping and order processing. Several people noted that orders took longer than expected to arrive, with some waiting weeks or even over a month for their items to ship or be delivered.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the outstanding quality and... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and items arriving... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the smooth ordering process,... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight and satisfaction with their... See more

Price

Customers consistently note positive experiences with price, often highlighting great pricing and the ability... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Couldn’t find a Maria La Rosa bag in the khaki shade in stock anywhere that wasn’t either going to be custom made and take weeks, or charge import fees (as the company is Italian). This purse was sour... See more

Rated 4 out of 5 stars

4 stars because I absolutely love the item and the price I got it for- so I’m very happy with my purchase. Overall the experience was fine- I did have to reach out to customer service when 4 days pa... See more


Company details

  1. Department store

Written by the company

For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store. Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.


Contact info

3.7

Average

TrustScore 3.5 out of 5

926 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(926)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience…

I had an excellent experience purchasing my Gucci sunglasses from Lord & Taylor! The ordering process was smooth, the sunglasses arrived quickly, and they were exactly as described—beautiful, authentic, and packaged with great care. The quality is outstanding, and I'm thrilled with my purchase. I appreciate the great pricing, seamless shopping experience, and excellent customer service. I would definitely shop with Lord & Taylor again and highly recommend them to anyone looking for luxury eyewear!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Bought these two Gucci gorgeous…

Bought these two Gucci gorgeous sunglasses that otherwise I wouldn't have been able to afford. At another store or online store and I am so happy that I made this purchase and I received them right away. Amazing prices and absolutely gorgeous sunglasses!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Long wait for shipping, but A+ customer service

Shipping took FOREVER due to customs. BUT their customer service was on the ball, often answering emails within minutes. Definitely recommend, but patience is a must. My item took about a month to arrive, but they gave me a significant discount to make it right.

8 May 2026
Unprompted review
Rated 3 out of 5 stars

Delivery was fine

Delivery was fine. The pearl necklace is beautiful. I was a bit disappointed on the size of the alexandrite. The photo made it look larger than it is. Overall it’s still beautiful.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

The dress is so beautiful ,

The dress is so beautiful ,, But it was way to small,, I almost cried,,, but Lord and Taylor sent me a return label and it will be taken to UPS today because of the holiday,, If dress ever is returned in the larger size ,, I will again purchase this dress,, I hated to give it up,, but just to small... Thank you Lord and Taylor for being so kind to me.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, I finally got the MiuMiu sunglasses I've been wanting but they were discontinued and I found them through here they are amazing quality it took a little longer, but that’s OK. I’m in love with my sunglasses thanks.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered online

I ordered online. My order came in a great timely manner. I love my designer look. Lord and Taylor delivered great service!

19 March 2026
Unprompted review

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