Couldn’t find a Maria La Rosa bag in the khaki shade in stock anywhere that wasn’t either going to be custom made and take weeks, or charge import fees (as the company is Italian). This purse was sour... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store. Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.
Contact info
United States
- 800-223-7440
- www.lordandtaylor.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Purchase was 100!!!!
I had an excellent experience…
I had an excellent experience purchasing my Gucci sunglasses from Lord & Taylor! The ordering process was smooth, the sunglasses arrived quickly, and they were exactly as described—beautiful, authentic, and packaged with great care. The quality is outstanding, and I'm thrilled with my purchase. I appreciate the great pricing, seamless shopping experience, and excellent customer service. I would definitely shop with Lord & Taylor again and highly recommend them to anyone looking for luxury eyewear!
Shipping took a while but the Gucci bag…
Shipping took a while but the Gucci bag I ordered was top notch!
Bought these two Gucci gorgeous…
Bought these two Gucci gorgeous sunglasses that otherwise I wouldn't have been able to afford. At another store or online store and I am so happy that I made this purchase and I received them right away. Amazing prices and absolutely gorgeous sunglasses!
Not a long wait to receive my order
Not a long wait to receive my order. All in great condition and came with all its documentation. Great packaging. I would be ordering more soon.
Great price and quality plus delivery
Great price and quality plus delivery
Long wait for shipping, but A+ customer service
Shipping took FOREVER due to customs. BUT their customer service was on the ball, often answering emails within minutes. Definitely recommend, but patience is a must. My item took about a month to arrive, but they gave me a significant discount to make it right.
Thank you so much 🙏🏻
I received my order (Gucci Shoes) much…
I received my order (Gucci Shoes) much earlier than expected. The package was professionally wrapped and the shoes were exactly what I ordered and expected.
Delivery was fine
Delivery was fine. The pearl necklace is beautiful. I was a bit disappointed on the size of the alexandrite. The photo made it look larger than it is. Overall it’s still beautiful.
The dress is so beautiful ,
The dress is so beautiful ,, But it was way to small,, I almost cried,,, but Lord and Taylor sent me a return label and it will be taken to UPS today because of the holiday,, If dress ever is returned in the larger size ,, I will again purchase this dress,, I hated to give it up,, but just to small... Thank you Lord and Taylor for being so kind to me.
Sunglasses came in perfect condition…
Sunglasses came in perfect condition also came faster than estimated time.
Great Quality and Speedy Delivery
My items arrived super fast and the quality was outstanding! Was able to get both at a reduced price which was also important.
Fast delivery and great quality items
Managed to get a very sought after pair…
Managed to get a very sought after pair of canvas common projects to replace the ones I bought 10 years ago. Couldn’t be happier. Product is unique, so price is the price. Delivery time and shipping options all on par
Amazing
Amazing, I finally got the MiuMiu sunglasses I've been wanting but they were discontinued and I found them through here they are amazing quality it took a little longer, but that’s OK. I’m in love with my sunglasses thanks.
Golden Goose Ball star
Golden Goose Ball star. Delivery took longer than expected but happy with purchase.
I ordered online
I ordered online. My order came in a great timely manner. I love my designer look. Lord and Taylor delivered great service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








