Loreal Paris Reviews 76

I feel cheated: I bought a hair color and it didn't work, I wrote and complained, they made me send photos, etc... In the end they apologized and said they were going to send me a gift for the apologies, they didn't send anything, just a letter that the gift came with it, they are pirates. I will not buy any more products from them and I will also post it on Instagram, Facebook, TikTok!! Gino

Top quality products, everyone is very kind if you call! and it's won derful the great varieties of products they have

I recently bought Volume Million Lashes mascara. In general, I liked it, although the effect is not as strong as I thought. And for its price it's a good option, although it doesn't quite live up to the hype.

I am honestly in love with Loreal shampoo (the hydraulic one)! it's hydrating and it untangles my hair right away it makes my hair very shiny too! This will be my go-to shampoo I love the serum and conditioner as well the serum smells wonderful! 10/10 I really recommend it. The shipping was fast too (i got it from amazon btw)

I usually use their mascara and facial masks. They're awesome in all apsects.

Whta can I say. Outstanding quality...:)

I have never experienced customer service as bad as I have with L'Oréal. I placed an order on 27/08/19 and paid for next day delivery. By the 30/08/19 it still hadn't arrived so I tried to contact customer services. The number on the order emails actually is for Giorgio Armani, so I contacted them via email, which states you should get a reply within 24 hours. 2 days later I had no reply, so I sent another email, and finally on 04/09/19 someone answered me and said they would refund me the next day delivery I paid for. I advised this wasn't really good enough, since the make-up didn’t arrive until 03/09/19, a week after I placed the order, at which point I was out of the country and I had ordered the make-up to take away with me. By 07/09/19 I had no reply to my email, so again I had to send another email to which I finally had a reply on 11/09/19 stating that he had been on holiday which is why my email had not been answered. I find it astonishing that a company the size of L'Oréal, and that one person goes on holiday and your emails are no longer replied to, and there was no 'out of office' response to let you know that would be the case. Due to not getting anywhere with the emails, once I was back in the country, I called up customer services on 18/09/19 and got through to the man who had been replying (or not) to my emails after being on hold for over 20 minutes. He told me that the reason things had been taking so long is because they are a team of 15, and 11 members of staff had quit in the past week, so there was only 4 people left. I can't believe the customer services team are using these kinds of excuses with their customers! I asked what they were going to do to resolve my issue with the late delivery, and also the poor customer service, and he told me they would give me 10% off my next order, or give me back 10% from my current order (which would have been about £4). I don't feel this is acceptable for all the hassle I have been through. I said I wanted to escalate the issue, and he told me that he WAS the escalation team! So, I asked to speak to a manger, and was told she was on holiday (of course!) but he would get someone to call me the next day. By the 24/09/19 ANOTHER week later, I had heard from no manager or member of the team. I spoke to someone on their live chat, who told me a manager would call me the next day between 09:00-14:30 and of course, no one called me. I then rang the main head office on 25/09/19 and asked to speak to someone so I could make a complaint about the customer service team and management, and was told someone would call me. AGAIN no one called me back! On 26/09/19 one month after my order was placed, I called customer services and after being on hold for 15 minutes, was told a manager would call me back. I said I didn't trust that would happen and I would stay on hold until they could speak to me. When I finally spoke to someone, I was told they were not the manger as she was still on holiday. Why on earth was I told 1 week ago I would get a call back the next day if they knew she wasn't going to be there?! I was basically told they have refunded my next day delivery charge and as far as they were concerned that is case closed. They had to refund this to me, as they took my money for something which they did not provide me. I was then told I could have 10% off my next order. I explained I had previously been offered that, or off my current order, and was told they couldn’t do that for my current order. They said they offer no compensation or 'gestures' despite all the issues I have had in the past month. I have previously spent over £250 with the company over the last months, but I certainly will never be using IT Cosmetics or any of the L'Oréal group EVER again, and I will be sending my order back for a full refund.

Always love to buy their products, thanks loreal

Never buying from loreal again after I found out how they slowly torture animals in experiments in China and other areas just so people can.buy them

Some.of the items are.good but you can't look as good as loreals air brushed.filtered models in the.advertisement. so unrealistic

And I'd never wear use loreal again with all those cancer causing chemicals any way