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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with various products, noting issues such as changes in formula that led to decreased effectiveness, undesirable results like hair turning a different color than expected, or products leaving hair feeling crispy or claggy. Customers also frequently reported problems with packaging being difficult to open or defective, and some felt that the amount of product provided had been reduced while prices increased. Additionally, many found the customer service to be poor, citing difficulties in getting issues resolved or reaching a human representative. However, some customers also mentioned being satisfied with certain products, particularly specific hair colors, shampoos, conditioners, and mascaras, finding them effective and beneficial for their hair or lashes. A few other people also felt that some moisturizers were non-greasy and improved their skin.

What people talk about most

Product

Consumers find product experiences to be ambiguous. While some reviewers praise specific mascaras for... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some consumers praise products like mascara for... See more

Price

Clients share negative opinions on price. Many reviewers feel that products are overpriced, with some calling... See more

Customer service

People report negative experiences with customer service, expressing deep disappointment and frustration.... See more

Staff

Customers had ambiguous experiences with staff. Some reviewers expressed frustration, citing difficulties in... See more

Based on these reviews

Rated 2 out of 5 stars

You’ve recently discontinued your bouncy and tender product which was a great product and the alternative flex curl bounce is so pooor in comparison. It leaves the curls feeling brittle and dry. If so... See more

Rated 2 out of 5 stars

I was given a sample of foundation which I got from a well known supermarket which was a perfect match so I decided to buy a whole bottle at a later date. The supermarket no longer stocks this shade a... See more

Rated 2 out of 5 stars

I’ve used the l’real excellence cream for years but have recently noticed a reduction in the amount of solution in some packages. (I usually only do my root area). This morning, there wasn’t even enou... See more

Rated 2 out of 5 stars

I have used Recital 9.13 for about 20 years and it had been great and I would have given 5 stars. Recently however, it has changed and seems to give my hair a noticeable pink tinge. So disappointe... See more


Company details


Contact info

1.9

Poor

TrustScore 2 out of 5

585 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I have been using L'Oréal Excellence Cremecolour 5.5…

I have been using L'Oréal Excellence colour 5.5 creme for years never had a problem until I used recently the colour was like mud with bits in and to do the last 10 mins of the treatment the creme would not come out of the container. So not a great finish. I phoned L'Oréal as I bought two boxes at the same time. The customer's service advised me not to use,nothing about a refund. ( will be following this up) L'Oréal have recently added Hyaluronic Acid to the product I believe this is the problem. I now have to find a different supplier for hair colour.

3 July 2024
Unprompted review
Rated 1 out of 5 stars

New formula turning hair yellowish/orange…

I have use L’Oréal excellence for many years and I love the colour and covered the greys well. I use number 4 I have dark brown hair minus the greys. The last three times I have used the dye I started noticing my hair turning yellowish orange not all over but very noticeable. Oh they changed the formula using hyaluronic acid! This must be why as I haven’t used anything different on my hair. Really disappointing and will not be using again. Beware!!

25 June 2024
Unprompted review
Rated 1 out of 5 stars

Excellence permanent hair dye - iced brown

I have used Excellence permanent hair dye for years.
Now they have included hyaluronic acid and the consistency, smell, colour has changed for the worse.
Difficult to apply as it is thicker and hard to squeeze from bottle. The smell is pungent in a bad way.
After a couple of minutes my scalp started stinging and I rinsed off immediately. Really bad mistake to change…take a look at shop customer reviews for this eg. Sainsburys I can’t believe it reached the shelves.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Enhancing grey hair.

I just started using L'Oreal EVER PURE sulfate free color care system SILVER CARE SHAMPOO & CONDITIONER W PEPTIDES. From the first use I received compliments on my hair, the color. Its a great product line. This is the first time I've actually bought a retail product and probably 30 years. I am extremely happy thank you.

29 May 2024
Unprompted review
Rated 1 out of 5 stars

L'Oreal Excellence Hair Dye…

I have used L'Oreal Excellence Hair Dye for many years and was satisfied with the results. However, recently they have described the products as ' Onlychanged their packaging'Not quite right!!! The formula was thicker, the application bottle constantly collaspsed making it difficult to apply the liquid as it was very thick! When I complained they were unhelpful, no refund offered. After receiving several emails none of which were helpful, I demanded a refund. L'Oreal like taking customers money, but not refunding it when products are unsatisfactory, a company that are totally uninterested. I persisted my claim and finally got a refund. L'Oreal customers service and aftercare is appalling!!! Not a good company. I wish I had read other reviews, they are not worth the custom!!!! Do not buy their products.

19 April 2024
Unprompted review
Rated 1 out of 5 stars

Never buy from them

I bought man hair styling product called indestructible and left extremely angry and unsatisfied. I cannot understand how big corporations can make such terrible products for such a terrible pricing

18 May 2024
Unprompted review
Rated 1 out of 5 stars

Wow wish I had read reviews before I…

Wow wish I had read reviews before I had ordered. Customer service is a joke. They sent my parcel by evri which I asked them not to. As they don't deliver to my home. But they went ahead anyway. Oh and I haven't received my parcel. They have refused refund and refused to resend send items totaling£36.00 may not be a lot to some but it's a lot to me. They are a thieving scamming company and stole my money.
Absolute disgrace of a company. Stay well clear from ordering on line. I will never again purchase there products even from the shop.
Contacting trading standards in the morning as they should not be aloud to steal money

1 May 2024
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT FROM LOREAL

SCAM ALERT: from lorealwholesales email address.

Our Company contacted This email address, Turkish Guys Took around $1900 from us with the promise to deliver 500 units of Cerave and now They are not responding. We are starting a campaign to Expose those Frauds on Every Forum and the Govt Agencies to take action against them. Few Names Includes the Following:

HAMID JALLA : OZAN DARINSU :

16 March 2024
Unprompted review
Rated 5 out of 5 stars

This is one of the best companies in…

This is one of the best companies in the beauty industry. I have lots of sisters and girlfriends, every month I am buying on this website different cosmetics for my girls. And you know that feeling and you present them gifts, they are screaming out funny and I like to see their happy emotions. This company creates excellent products and to be honest, I bought some cosmetics for myself and it really made my face look a little younger. xD

6 April 2024
Unprompted review
Rated 1 out of 5 stars

Dirty in every way...

Dirty in every way... Chimically, ethically and politically...

L'oreal "I'm worth better"!

I'm going with fair-trade, organic and ethical brands that don't harm humans, animals or the environment.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

S H I T

Moisturiser peeling off in grey clumps, this is the 2nd cream I’ve had from them that’s done this. I don’t experience this with any other cream I use. I’ll never buy L’Oreal again

12 February 2024
Unprompted review
Rated 1 out of 5 stars

DONT THROW YOUR MONEY AWAY ON THIS FAKE CREAMS. THEY DONT WORK AT ALLLLLL.

THIS PRODUCTS ARE ALLL A JOKE??? DO NOT SPEND YOUR HARD WORKING MONEY ON THIS PRODUCT THAT THERE SELLING IT DOES NOT WORK!!!
THERE ALSO USING A WOMAN NAME !! EVA LONGORIA !!
THIS WOMAN JUST HAD A
( FACELIFT ) AND WHAT THERE DOING WITH THIS PARTICULAR COMMERCIAL IS??
THERE USING HER FACE BEFORE SHE HAD HER FACELIFT,,, AND THEN THERE USING HER FACE AFTER SHE HAD HER FACELIFT USING THIS !! CREAM !! THAT SUPPOSEDLY MADE HER LOOK YOUNGER???? FAKE FAKE FAKE.
WHAT MADE HER LOOK YOUNGER IS HER PLASTIC SURGERY..IT'S THE ONLY THING THAT WILL MAKE YOU LOOK YOUNG.
NO CREAM IN THIS WORLD WILL TAKE YOUR WRINKLES AWAY...
BOTOX WILL FOR JUST 3 OR 4 MONTHS, AND THEN YOUR BACK WITH YOUR WRINKLES.
ALL THIS CREAMS THAT THEY EVERTIZE FOR WRINKLES MINIMIZE, IS A HOLE BUNCH OF BS, THERE JUST REGULAR CREAMS PUT IN A FANCY AND LITTLE CONTAINERS WITH FACY WORDS THAT IS ALL THEY ARE...
SHAME ON YOU ALLLLLLLL.

1 January 2024
Unprompted review
Rated 4 out of 5 stars

It is a leading name and a dominant…

It is a leading name and a dominant force in the beauty and cosmetics industry ! Over the years, they have established themselves as a symbol of innovation and above-average quality. Their products are not so pricey, but you know, the quality that comes with the products are not over-the-clouds either..

sure, the journey the success is not a straight line and its kind of all over the place, but loreal seems to be going through a fairly stable line in terms of the success, the market share and reputation they gain in their industry across the markets they are operating in.

I know that they have a lot of R&D going on in developing their skincare, beauty and make-up products. The fiundation lines, lipsticks, eyeliners and a lot of the similar products have a monumental demand, obviously.

What's also good about the company is that they are quite proactive in embracing and supporting sustainability and ethical practices in developing these products, which is obviously, quite promising for the future.

24 January 2024
Unprompted review
Rated 1 out of 5 stars

Use more ethical companies ladies

Use more ethical companies ladies. This company tests its products on live animal captured in factories and laboratories. Please use more ethical companies and support these animals living a life of pain. Superdrug do cruelty free hair dyes.

17 January 2024
Unprompted review

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