L'Oréal Paris Reviews 8

Kerastase misleading costumers by selling different quality products (that can harm) in the same packaging.
On behalf of my wife.
Complaint regarding the products: Kerastase specifique bain prevention and Kerastase genesis serum
I am writing to you, as I have a complaint regarding the products. I have been using the product, and had good results at first. Then i bought more of the same product, and, immediately had issues with the new batch i ordered.

The issues is a burning sensation in my scalp and also a burning sensation in my eyes. I have noticed that the second batch smells different, and my hair now is thinner, which is the opposite effect of what the product should do. I have now studied the product, as I didn't have any issues with the first order. And I am surprised to see, in a very bad way, that there is a big difference in the products.
The good product is made in France, and the bad product is made in Spain, probably under different manufacturing circumstances. This is in my opinion, misleading to paying costumers. Selling products that can harm people, because it is made in a different/cheaper? location, under lower standarts is a very bad thing, especially when you are a big renown world wide company.

Kerastase Denmark just blows this of with a allergic reaction, but no reaction with the product from france!

I have been using L’Oreal hairspray for some time which I have found very good although not one of the cheapest of products. I normally buy it from Sainsbury’s so I was pleased to see the product on offer with Sainsbury’s and bought a couple of canisters which I placed in my bathroom cabinet until I had used up the canister I had in use. When I tried the first canister it failed to work but as I had bought it with a discount I disposed of it and tried the second canister. When this also failed I went back to Sainsbury’s who refused to grant a refund as it had been over a month since my original purchase and they indicated I should take up the matter with L’Oreal. This is where I discovered that L’Oreal Customer Service does not really exist. It is virtually impossible to speak to a person and e-mails are not replied to.
Eventually they require photos, receipts and a full report which I supplied They do not respond for an age but eventually insist that they never received any of the documentation or e-mails.
Needless to say I gave up the claim as the amount involved did not amount to much but I could not believe the lengths L’Oriel would go to avoid responding to a genuine customer’s claim.
Needless to say I will not be buying any LOriel products in future.

The night cream has way too much fragrance. Its smell too strong and I feel it overbearing. It makes me weak and feel headache. I don’t like the strong smell and won't buy it again