Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more
Company replied
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Review summary
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Reviews shaping this summary
Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more
Company replied
The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more
Company replied
Easy booking, quick fix, great service! Booking process was super easy on the website, transparent pricing, and good updates via text on status. Engineer Ross came out and solved issue quickly, kept... See more
Company replied
Company details
Written by the company
Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc
Contact info
International House, 38 Thistle Street, EH2 1EN, Edinburgh, United Kingdom
- 0131 516 2080
- helpdesk@lothiandomestics.co.uk
- www.lothiandomestics.co.uk
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Engineer Stephen was very efficient and…
Engineer Stephen was very efficient and identified the problem immediately. The only negative is the £93 call out charge.
26 May 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Useless
I don't think they did much more than give the appliance a cursory look. Absolutely useless. May have well flushed my money down the loo.
13 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Thank you for your review.
We're unable to match this to a booking on our system. If this does relate to a visit from us, please get in touch with your address so that we can look into this.
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Brilliant company
Brilliant company, very easy to book, excellent communication with regular updates and tracking of engineer on the way to the appointment. Stephen was very professional and helpful, sorted the washing machine quickly,at a very reasonable cost. I would highly recommend and would happily use this company again. Thank you very much for your help
19 May 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
My Combi Microwave door wouldn't open
My Combi Microwave door wouldn't open. The repair man (Paul) from Lothian Domestics arrived within the promised time. He was smart, well-mannered, efficient and had the problem fixed within 30 minutes. No components needed this time so I paid the flat rate fee by card.
14 May 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
My go to company for Kitchen appliance repairs
This is my third experience with Lothian Domestics and I would highly recommend them, Ross is a friendly and helpful engineer who explains the problem clearly to you and advises you of options. Very prompt as well once you request an appointment!
14 May 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent service
Excellent service, prompt and reliable. Booking process was easy with clear pricing and transparent. Engineer Ross provided sound advice regarding the issues he identified and best next steps.
13 May 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
I received excellent service when they…
I received excellent service when they carried out a warranty repair on my Samsung washing machine.
8 May 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Washing machine. Clear process and clarification of fee…
Clear process and clarification of fee structure. Polite pleasant engineers. Repair undertaken with little fuss, quickly and smoothly.
6 May 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Booking an engineer was quick and easy
Booking an engineer was quick and easy. Paul was polite and efficient . Overall a painless experience.
6 May 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent customer service
Communication regarding the appointment was excellent, Paul turned up exactly when I was advised. He was friendly & got the job done very fast. Thank you for your help, would definitely recommend.
29 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
1st class Service Paul the engineer was very professional and efficient The Admin team were very friendly and helpful First Class Customer Service when arranging a visiting
Simply the Best
28 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Efficient service
Efficient service, everything runs very smoothly from booking to an engineer arriving etc. Great online system, texts, emails regarding the booking, and a phone call/text updating when engineer will arrive on the day.
27 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
The engineer was very pleasant fixed my…
The engineer was very pleasant fixed my grill with no problem. I’ve used this company before and can’t fault it.
Thank you
27 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Engineer came the next day
Engineer came the next day, very efficient and fixed the problem quickly
Would highly recommend
23 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Lothian domestic are very good Fast…
Lothian domestic are very good Fast service Ross the engineer very helpful and professional would recommend them fully
23 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Great comms
Great comms, notified us 30 min prior to arrival
Their engineer (Ross) was able to sort our problem without difficulty- courteous and professional- call out fee was very reasonable
22 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Cooker repaired
Really friendly. Had the parts readily available. Would definitely use again, thank you
21 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Broke Saturday fixed by Monday
Great service and fast service for broken washing machine
20 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Speedy and efficient service
I requested a callout at 8.30 am and the engineer, Ross, arrived before 1pm the same say.
Ross was very courteous and efficient.
He explained the problem, and gave me an honest explanation for the next step.
Thank you very much for a speedy and efficient service.
I would recommend using this company, and would use again.
15 April 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
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