EDIT- I was contacted by a nice last called Abel’s who offered me a kind gesture of goodwill which I accepted. They withhold winnings for extended periods of time claiming they’re being processed.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Once I'd spoken to a human withdrawal were fast very friendly service lady was lovely and cudnt apologise enuff thank you lotto go I will keep enjoying my games n hopefully keep being lucky UPDATE H... See more
Company replied
I would like to express my sincere gratitude to Ang for the exceptional customer service! I accidentally subscribed to an automatic lottery renewal and was quite worried(my member ID 3551350). Ang res... See more
Company replied
I saw all these reviews and thought it was bots or something, but genuinely Ang the advisor I spoke to went above and beyond solving a really frustrating issue with a large withdrawal. Great job Ang a... See more
Company replied
Company details
- #30 of 35 best companies in Lottery vendor
- #6 of 30 best companies in Casino
- #31 of 51 best companies in Gambling Service
- #9 of 10 best companies in Lottery shop
- #11 of 42 best companies in Online Casino or Bookmaker
- #43 of 46 best companies in Online Lottery Ticket Vendor
Written by the company
As most lotteries require for you to be a resident of the country in which they’re drawn, many of the world’s biggest jackpot amounts – including those famous US rollovers - have been out of reach until now! At LottoGo, you’ll get the opportunity to win huge cash prize amounts from wherever you are – whether that’s from the comfort of your own couch, or on the move with our mobile app.
Join our community of 3 million members!
Written by the company
- LOTTOGO CASINO
- LottoGo.com brings you a wide range of online casino games, including over 3,000 slots, live tables, and instant-win options from trusted providers. Whether you enjoy classic favourites or the latest releases, you can explore hundreds of games in a safe and responsible environment.
- LOTTERY
- We also offer access to some of the world’s most recognised lottery draws, giving players the opportunity to take part in games from the US and Europe - all from one secure platform.
- LOTTOGO BINGO
- We’ve got lots of different types of bingo available, each with different numbers of balls called, speeds, and ways to win! With no faff of paper tickets, the option to play in multiple bingo rooms at once and games running up to 24 hours a day!
New customer? Claim your first LottoGo bonus!
Join over 3 million other members
Contact info
United Kingdom
- support@lottogo.com
- www.lottogo.com
4.3
Excellent
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
cody helped me with everything i needed…
cody helped me with everything i needed today great service at lottogo casino
18 May 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thanks for taking the time to share your experience! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Good casino with loads of new games and…
Good casino with loads of new games and customer service was excellent Milo was very helpful
18 May 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thanks for taking the time to share your experience! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Signed up am.spent quite a bit .logged…
Signed up am.spent quite a bit .logged out .thn went to log bk in n it wont accept password.the tried to rest it and the email to do it wont send rest link.went on live chat .then emailed them.had email saying do I want to unsubscrbe.i sent another email to ask why rest password wont come through .this is disgusting. Take your money n then say chk spam. There's no spam and had no problems with 3 emails thy sent me.but all of a sudden thy cant send reset password email
18 May 2026
Unprompted review
Reply from LottoGo.com
Hello Zoe,
Thanks for sharing your feedback, and I’m really sorry for the trouble you’ve had trying to reset your password — I understand how frustrating that must feel.
Our reset emails are sent automatically, so if one hasn’t arrived, it usually means something on the email provider’s side has blocked it, even when previous messages have come through normally.
We’ve reached out via Trustpilot for more information so we can look into this and get it resolved for you as quickly as possible.
Thank you for your patience while we help get you back into your account.
Warm regards
Angela
LottoGo.com
Reply from LottoGo.com
Good day,
We’re grateful for your feedback! Your satisfaction with LottoGo is truly appreciated.
Sincerely,
The LottoGo team.
I have been a member of lottogo for sometime now, support staff helpful, Alan helped me today, you won’t be disappointed
Spoke to support staff Alan today who was extremely helpful and assisted me promptly.
18 May 2026
Unprompted review
Reply from LottoGo.com
Good day,
We’re grateful for your feedback! Your satisfaction with LottoGo is truly appreciated.
Sincerely,
The LottoGo team.
Lotto go is a fantastic site and by for…
Lotto go is a fantastic site and by for my favourite. It has all the best games and excellent withdrawal times. Customer support is especially helpful. Alan being my favourite customer support agent.3302243
18 May 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thanks for taking the time to share your experience! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Reply from LottoGo.com
Hi there,
Thanks for taking the time to share your experience! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
scamming rats wtook my last fiver from…
scamming rats wtook my last fiver from me depositing for 10 pounds free and 50 free spins and then when i contact them on live chat they refused my rewards and blocked my account scammers wouldnt reccomend at all took my last fiver when i was just trying to make a little bit more to get thru the rest of the month and wont even help me out to reopen my account or refund my fiver they have stole from me wouldnt even give me my account number so i could try and sort this out considering i gave them all my details and then one of them says that my email was not tied to an account when i have the emails to confirm that i did make an account with them i would keep well away from this cammy site as they will just do the same to you
18 May 2026
Unprompted review
Reply from LottoGo.com
Hi Joshua,
I’m really sorry to hear how frustrated you’ve been left feeling — that’s never the experience we want for anyone. I want to reassure you that we do not scam our members. We follow strict regulatory and verification requirements, and rewards can only be applied when all eligibility criteria are met.
I appreciate how stressful it is when you’re unsure what’s happened with your account or a promotion. As we can’t discuss personal account details publicly, I’d be more than happy to look into this for you directly and clarify exactly what went on.
If you’d like us to review this properly, please contact us at support@lottogo.com and include the email address registered to your account. Once we have that, we can check your account status, the promotion you mentioned, and why access may have been restricted.
We’re here to help and will do everything we can to give you a clear explanation and get this resolved for you.
Warm regards
Angela
LottoGo.com
Reply from LottoGo.com
Hi there,
Thanks for taking the time to share your experience! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
They withhold winnings for extended…
EDIT- I was contacted by a nice last called Abel’s who offered me a kind gesture of goodwill which I accepted. They withhold winnings for extended periods of time claiming they’re being processed. Customer service is rude and dismissive.
Dear Cody we have spoken many times via the chat facility. You are well
Aware of
The issues
18 May 2026
Unprompted review
Reply from LottoGo.com
Hi Kayla
Thank you for taking the time to leave us a review
We have reach out to you via TrustPilot for more information. so we can look into this further
I look forward to hearing back from you
Kind regards
Cody
Lottogo.com
Agent Milo feedback
Agent Milo
Is dedicated his role of work and knows very well how the program is works and answers straight to query not goes round the bush he service and speak polite
17 May 2026
Unprompted review
Reply from LottoGo.com
Good day,
We’re grateful for your feedback! Your satisfaction with LottoGo is truly appreciated.
Sincerely,
The LottoGo team.
Reply from LottoGo.com
Good day,
We’re grateful for your feedback! Your satisfaction with LottoGo is truly appreciated.
Sincerely,
The LottoGo team.
great site great selection of games and…
great site great selection of games and had some lovely wins from here!
promotions are good too!
i was helpd by the lovely milo today!
17 May 2026
Unprompted review
Reply from LottoGo.com
Good day,
We’re grateful for your feedback! Your satisfaction with LottoGo is truly appreciated.
Sincerely,
The LottoGo team.
Nice
Played the site a few days now but after a first bad experience the customer service is 5*
Speedy deposits & speedy withdrawals.
17 May 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thank you for the amazing feedback! We're glad LottoGo is bringing a positive experience your way.
Best wishes,
The LottoGo team.
Brilliant games will definitely…
Brilliant games will definitely recommend to friends and family milo from customer service was very helpful :)
17 May 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thank you for the amazing feedback! We're glad LottoGo is bringing a positive experience your way.
Best wishes,
The LottoGo team.
Amazing, fast support!
Cody has been the most patient support that I could’ve asked for. Polite and smart enough to walk me through any issue I have. Give that man a pay rise
17 May 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thanks for taking the time to share your experience! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
cody is great
17 May 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thanks for taking the time to share your experience! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
They (Ang) just sorted my problem…
They (Ang) just sorted my problem straight away and could probably tell I was frustrated and upset but kept incredibly cool and professional. All got sorted in an afternoon and I'm properly pleased. Top job 10⭐s as you probably only go up to 5.
16 May 2026
Reply from LottoGo.com
Hello,
Thank you for the amazing feedback! We're glad LottoGo is bringing a positive experience your way.
Best wishes,
The LottoGo team.
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Richard was a great help 10/10 support
Richard was a great help 10/10 support
16 May 2026
Unprompted review
Reply from LottoGo.com
Hi there,
We’re grateful for your feedback! We're thrilled to know you're pleased with your LottoGo experience.
Best wishes,
The LottoGo team.
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