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LottoGo.com Reviews 20,112

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 4,301 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the customer service as outstanding, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the website is generally seen as fantastic with a wide variety of games. However, some customers also noted issues with payment processes, particularly concerning withdrawals, with some experiencing delays or difficulties. A few other people also felt that the games offered on the site had changed, leading to fewer bonus rounds or lower payouts compared to other platforms.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the helpfulness and efficiency of the... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the efficiency,... See more

Website

Consumers find the website to be a positive experience. Many reviewers praise the site for its great... See more

Payment

Customers consistently note ambiguous experiences with payment. While some reviewers praise fast withdrawals,... See more

Service

Customers had positive experiences with service. Reviewers frequently praise the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with this casino site has been more than excellent. While playing games of my own choice and always having plenty of promotional offers to choose from. I had an amazing customer service... See more

Company replied

Rated 5 out of 5 stars

I saw all these reviews and thought it was bots or something, but genuinely Ang the advisor I spoke to went above and beyond solving a really frustrating issue with a large withdrawal. Great job Ang a... See more

Company replied

Rated 5 out of 5 stars

I would like to express my sincere gratitude to Ang for the exceptional customer service! I accidentally subscribed to an automatic lottery renewal and was quite worried(my member ID 3551350). Ang res... See more

Company replied

Rated 5 out of 5 stars

Hi this site is fantastic and have the best customer service agents especially Adam he has been fantastic and answered all my questions fab games loads of free spins thank you lotto go

Company replied


Company details

  1. #30 of 35 best companies in Lottery vendor
  2. #4 of 30 best companies in Casino
  3. #30 of 51 best companies in Gambling Service
  4. #9 of 10 best companies in Lottery shop
  5. #9 of 42 best companies in Online Casino or Bookmaker
  6. #43 of 46 best companies in Online Lottery Ticket Vendor

Written by the company

As most lotteries require for you to be a resident of the country in which they’re drawn, many of the world’s biggest jackpot amounts – including those famous US rollovers - have been out of reach until now! At LottoGo, you’ll get the opportunity to win huge cash prize amounts from wherever you are – whether that’s from the comfort of your own couch, or on the move with our mobile app.

Join our community of 3 million members!

Written by the company

LOTTOGO CASINO
LottoGo.com brings you a wide range of online casino games, including over 3,000 slots, live tables, and instant-win options from trusted providers. Whether you enjoy classic favourites or the latest releases, you can explore hundreds of games in a safe and responsible environment.
LOTTERY
We also offer access to some of the world’s most recognised lottery draws, giving players the opportunity to take part in games from the US and Europe - all from one secure platform.
LOTTOGO BINGO
We’ve got lots of different types of bingo available, each with different numbers of balls called, speeds, and ways to win! With no faff of paper tickets, the option to play in multiple bingo rooms at once and games running up to 24 hours a day!

New customer? Claim your first LottoGo bonus!

Join over 3 million other members


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quick and helpful support from…

Great quick and helpful support from Sam :)

22 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Greetings,

Thanks for taking the time to share your experience! It's fantastic to hear that LottoGo is meeting your expectations.

Kind regards,
The LottoGo team.

Rated 5 out of 5 stars

Excellent service they look after their…

Excellent service they look after their players

22 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Greetings,

Thanks for taking the time to share your experience! It's fantastic to hear that LottoGo is meeting your expectations.

Kind regards,
The LottoGo team.

Rated 5 out of 5 stars

Great customer services Ang was a great…

Great customer services Ang was a great help

22 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Greetings,

Thanks for taking the time to share your experience! It's fantastic to hear that LottoGo is meeting your expectations.

Kind regards,
The LottoGo team.

Rated 5 out of 5 stars

Lotto go great we site good games great…

Lotto go great we site good games great customer support highly recommended and alan great support

22 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Hello,

Your kind words mean a lot to us! We’re happy to hear everything’s going well with your LottoGo experience.

Sincerely,
The LottoGo team.

Rated 5 out of 5 stars

Alan was helpful

Alan was helpful

22 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Hello,

Your kind words mean a lot to us! We’re happy to hear everything’s going well with your LottoGo experience.

Sincerely,
The LottoGo team.

Rated 5 out of 5 stars

Amazing staff like Alan

Amazing staff like Alan, great games and fast withdrawals

22 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Greetings,

Thank you for being a valued part of LottoGo! We’re happy to see you're enjoying using LottoGo.


Best wishes,
The LottoGo team.

Rated 5 out of 5 stars

Great service from Alan and a great…

Great service from Alan and a great selection of games too

22 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Greetings,

Thank you for being a valued part of LottoGo! We’re happy to see you're enjoying using LottoGo.


Best wishes,
The LottoGo team.

Rated 5 out of 5 stars

Very helpful resolve my problem

Very helpful resolve my problem

22 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Good day,

Thank you for being a valued part of LottoGo! We’re happy to see you're enjoying using LottoGo.

Kind regards,
The LottoGo team.

Rated 5 out of 5 stars

express my sincere gratitude to Ang

I would like to express my sincere gratitude to Ang for the exceptional customer service! I accidentally subscribed to an automatic lottery renewal and was quite worried(my member ID 3551350). Ang responded incredibly fast, clearly explained the reason behind the charge, and guided me on how to cancel the subscription. Moreover, showing great goodwill, Ang offered to cancel my last subscription and initiate a refund.A few days later, when the refund hadn't arrived, I reached out to Ang again. Once again, the response was prompt. Ang helped re-submit the refund request immediately, and the money arrived in my account the very next day! Ang's efficiency, professionalism, and helpful attitude turned a stressful situation into a wonderful experience!

21 May 2026
LottoGo.com logo

Reply from LottoGo.com

Good day,

Thank you for the amazing feedback! We're thrilled to know you're pleased with your LottoGo experience.

Kind regards,
The LottoGo team.

Rated 5 out of 5 stars

Ang helped me out and was very…

Ang helped me out and was very professional with my query and fixing it for me.

21 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Greetings,

Thanks for taking the time to share your experience! It's fantastic to hear that LottoGo is meeting your expectations.

Kind regards,
The LottoGo team.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, ang was brilliant.

21 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Hi there,

Your kind words mean a lot to us! We're glad LottoGo is bringing a positive experience your way.

Best wishes,
The LottoGo team.

Rated 5 out of 5 stars

Very helpful and friendly service

Very helpful and friendly service. Thank you.

21 May 2026
LottoGo.com logo

Reply from LottoGo.com

Greetings,

Thanks for taking the time to share your experience! It's fantastic to hear that LottoGo is meeting your expectations.

Kind regards,
The LottoGo team.

Rated 5 out of 5 stars

great service

great service

21 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Greetings,

Thanks for taking the time to share your experience! It's fantastic to hear that LottoGo is meeting your expectations.

Kind regards,
The LottoGo team.

Rated 5 out of 5 stars

I love this site and Ang was mulu…

I love this site and Ang was mulu customer service agent and they were so very helpful

21 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Hi there,

Your kind words mean a lot to us! We're glad LottoGo is bringing a positive experience your way.

Best wishes,
The LottoGo team.

Rated 5 out of 5 stars

Fantastic app

Fantastic app, Easy and quick payouts and good customer service especially Ant alwaye helpful. Cheers guys

21 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Greetings,

Thanks for taking the time to share your experience! It's fantastic to hear that LottoGo is meeting your expectations.

Kind regards,
The LottoGo team.

Rated 5 out of 5 stars

Fantastic app

Fantastic app, put £20 in turned into 240 in no time, quick payout and great customer service especially Ant. Cheers guys

21 May 2026
LottoGo.com logo

Reply from LottoGo.com

Greetings,

Thanks for taking the time to share your experience! It's fantastic to hear that LottoGo is meeting your expectations.

Kind regards,
The LottoGo team.

Rated 3 out of 5 stars

Only joined this site to try it

Only joined this site to try it. Very hard to hit bonuses and they pay peanuts. Think I will stick to my regular casinos. I sent my details too trustpilot as you queried my review. No worries anyway I closed my account permanently. Your slots are defo at a low percentage. I play on many sites and get value for my deposits. Good selection off games . That's about it.

21 May 2026
Unprompted review
LottoGo.com logo

Reply from LottoGo.com

Hi Edward,

Thank you for giving our site a try and for sharing your feedback. We’re sorry to hear the games didn’t feel rewarding for you, as we want every customer to have a positive experience when playing with us.

Bonus frequency and outcomes can vary from game to game, but we’d really like to understand more about your experience so we can review it properly. If you’re open to it, please get in touch with us at support@lottogo.com with your registered details so we can look into your gameplay and account activity in more detail.

We have alos reached out over Trustpilot for more infomration.

We appreciate you taking the time to let us know how you felt, and we’d welcome the chance to discuss this with you directly.

Warm regards
Angela
LottoGo.com

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