I have ordered from Loudpig in three different occasions, the staff has always been very responsive, I have received my orders very quickly, and the prize was lower than in other websites. I have alwa... See more
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I’m very disappointed. Ordered Sonic the Hedgehog plushy in February for my 6 years old son and despite information on loudpig.com that sonic plushy will be released on May this year, no shipment no... See more
Ordered an item back in April of 2021. It's June 10th as of now. No order received, no tracking number, no follow up email, no nothing. They ignore all attempts at contact (they use a form you fill ou... See more
I feel like I have been scammed. I never received my purchase and Loudpig has never returned my inquiry after numerous attempts to contact them through their website. I feel like they take your mon... See more
Company details
Written by the company
Before you leave a review regarding a pre-order that has not been received, please visit the order detail page which will allow hassle-free cancelation and refunds.
Contact info
32606, Gainesville, United States
- support@loudpig.com
- www.loudpig.com
1.7
Bad
36 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Don’t order from them
Don’t order from them, I feel that I’ve been scammed. It’s been more than 9 months since I pre-ordered (I know its a pre-order but the ship out date was more than 6 months ago). They provide very little information and are rude to customers (ex: their twitter account).
29 December 2021
Unprompted review
Reply from Loudpig Anime
Hi there! I'm am not sure what you have ordered from our site but if it is a Rei plushie we get hundreds of messages across all of our channels. We currently do not have the ability to answer all of those questions, intake new merch, and try to ship and update addresses at the same time. We are not Rude to people but I'm sure you've seen the messages we receive that are quite colorful. I have sent you a request for more info. We are doing the best we can despite people in our office coming down with COVID and shipping delays across our entire industry.
If I could give you no stars I would
I'm leaving this review because it looks like you respond to reviews here, as I've been unsuccessful in getting you to respond back to me via FB Messenger or email for the last 5 weeks about the status of my order. I have also filed a claim/complaint via PayPal. I want a full refund for the order I placed on September 28th and never received - Order #59540. Where is your customer service on this? Waiting for your response and refund.
17 December 2021
Unprompted review
THE CHILD WITH CUP
Received my baby yoda "The Child with Cup" in the mail today! Really quick turn around for the items that are in stock.
15 December 2021
Unprompted review
Customer service never responded
Pre-ordered and later cancelled. However I never received a refund. I emailed multiple times and even reached out over Facebook messenger But never received a response.
15 December 2021
Unprompted review
Reply from Loudpig Anime
Hi there! If you canceled your order on via the order detail page. Your pre-order is automatically canceled and refunded to the original payment method. If you chatted with a rep with the process was also the same.
Ordered a Rei plush back in March
Ordered a Rei plush back in March and am concerned with whether or not it's ever going to come considering it's been about 9 months.. A reply from you guys would really help ease my mind
9 December 2021
Unprompted review
Reply from Loudpig Anime
Rei plushies are in demand. We continuously update the product page with the most up to date info. We get them out as they come in. We ship on a first come first serve basis. We can always cancel this pre order at any time directly from the order detail.
Placed a preorder in March
Placed a preorder in March. The preorder date has come and gone every single month and it is now November. I’ve emailed them twice (on the 4th and 19th) and still have not heard back to cancel my order and receive a refund. I also messaged them on FB. No response. They responded to me within 4 days in April when I voiced concerns but now that I want my money back, I am getting the cold shoulder.
**EDITED IN RESPONSE TO REPLY—>** When I go to my account page to try and cancel it for a refund, it tells me it has failed no matter what I try. I can provide screenshots of that if needed. It’s extremely frustrating.
23 November 2021
Unprompted review
Reply from Loudpig Anime
We are not avoiding any customer. We are bombarded with status updates on this plushie via every channel we offer. We are nearly two week behind on emails because of this. All the information we have about this item is provided on the product page. Additionally, you can cancel a pre-order anytime without even contacting and be granted a refund instantly. This could have been/be done on the order detail page within your account.
Update: We are aware of your situation and one of our team members will be reaching out to you.
Excellent Customer Service
Excellent service from the first contact I made about my most recent order!
Your customer service has improved greatly from previous orders!
Keep it up!
22 November 2021
Unprompted review
Reply from Loudpig Anime
Hi there! Thank you for your review we appreciate it.
Absolute pleasure to work with this…
Absolute pleasure to work with this company! I ordered an item for my niece and it arrived in a timely manor and she was thrilled! Thanks so much for making this happen!
22 November 2021
Unprompted review
Reply from Loudpig Anime
We really appreciate it!
Pre-ordered in December 2020 no response
I pre-ordered a Kuroo plushie back in DECEMBER 2020 and we it’s now November 2021. I was supposed to receive my order around February 2021. I e-mailed them and they answered the next day saying the manufacturer was delayed and so on. Similar scenario happens in March. I emailed them again two times and contacted them on both Instagram and Messenger (Facebook) since the end of September but I haven’t anything news from them. I really wanted to believe in them and I couldn’t wait for my plushie but I think I got scammed.
14 November 2021
Unprompted review
Reply from Loudpig Anime
We have been waiting for this item for a year in a half. We have no reason to scam you for a 16USD plush. It merely has not arrive here yet. If you pre-ordered this item and you do not want it any longer you can cancel it anytime. Orders can be canceled directly from the order detail with without even contacting us.
Money for nothing
I placed an order in March. It’s now November and I haven’t received it. When I emailed for an ETA, I never received a response. I assume this is a Covid issue, but there’s no excuse for the lack of communication. At this point, I can’t even cancel because their site won’t allow it.
11 November 2021
Unprompted review
Reply from Loudpig Anime
I assume you are referring to the Rei Plush which if you have not noticed it is highly sought we have been shipping as soon as we get items in. At the same time, we have also had order where customers ordered the entire box. We do not have a limit on how many of the plushies one can order. The order detail page for this item has all the up-to-date information. There is nothing new that we can provide to you that isn't already stated. If you pre-order this item and you do not want it any longer you can cancel it anytime. Orders can be canceled directly from the order detail with without even contacting us.
Preorder a plush Never receive it !
I buy a pre-order plush Black lady sailor moon and I never receive it ! I buy it in february 2021 and we are in october 2021 never got it ! Try to send message via messenger never got a respond ! I wait for nothing ! I begin to think i will never receive it ! So i am going to pay twice the price in another site ! Very sad and disappointed ! Problably because its a preorder it take a lot a time ! I seriously losing hope !
10 October 2021
Unprompted review
Reply from Loudpig Anime
We do not have an hard date for this item. If you pre-order this item and you do not want it any longer you can cancel it anytime. Orders can be canceled directly from the order detail without even contacting us. You are literally losing nothing with through pre-order but reserving the item when it arrive.
Great costumer service
I had some issue with a pre order I made on May for a plushie, the truth is they never respond the emails, but the best way to contact them is via messenger, that’s where the 5 star review comes. After I contact them via messenger, they helped me solve my problem, they were very polite and helpful.
16 August 2021
Unprompted review
I have ordered from Loudpig in three…
I have ordered from Loudpig in three different occasions, the staff has always been very responsive, I have received my orders very quickly, and the prize was lower than in other websites. I have always ordered items in stock, but I have seen the message that they sent for someone's pre-order. I really appreciate that they state the pre-order conditions clearly and that allow for free changes within 24h (not as common as it should be). I will be definitely buying from them in the future!
24 July 2021
Unprompted review
Scam
I made an order and received an item I didn't want. Customer service does not respond to emails. I tried facebook messenger after and they responded only once with a generic answer, and then never again.
Total scam. Will try going through my credit card company to get my money back.
Edit: I'd like to note their response to this review is not correct. They either have me mixed up with someone else or they're saving face. I would never block a company, especially one I'm in the process of doing business with. We never got that far in the dialogue to discuss a return because they didn't respond to me after sending me the wrong item. It's hilarious their PR team is faster and more present on this site than their customer service ever was for me. Maybe I should have just left a poor review to begin with if I actually wanted a response from them.
So ridiculous. Just save your wallets.
30 June 2021
Unprompted review
Reply from Loudpig Anime
Hello, you ordered a plushie and send us a message that evening; we responded to you letting you know that your item had already been shipped. You blocked us on Facebook. You did not give us time to respond to your request. Which we would have simply told you to refuse the package or send it back and we would have processed a refund. Instead, You call us a scam for doing our job.
Edit: I would also like to note that this person has made no attempts to reach out to us about this issues. Instead, they are keeping the item and disputing a legitimate charge. By definition, you person are a scammer.
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