Louis Vuitton Reviews 

It seems I am just another 1 of the numerous other clients who had huge frustration dealing with the store and LV Whatsapp correspondence achieving NOTHING.
Delays with my bag going in for a quote for repairs, and now delays with it being returned.
Handed it in at Sandton Store, 28/05/2026 requested it to be returned untouched,.....

Purchased pool sliders for my daughter after one day started to shred at the side and front and has cut all her feet and I returned them back to LV to get told it’s not a manufactured problem was rude and refused to refund or help , shoddy workman ship clearly made cheap £800 I paid and told if ever sent back they would keep my product and my money bunch of cow boys! How they can get away with no. Existing customer service absolutely shocking pay for the tag showing the name made in china in a back street factory absolutely steer clear keep ure cash avoid at all cost liability’s snotty small minded smarmy staff

Disgusting customer service. Ladies Shoes are terrible quality with no acceptance when something goes wrong. A lot of money to spend for a useless product!!!

Very disappointing after-sales service from Louis Vuitton. I purchased a wallet on 13 July and noticed a glue-like substance on it. I clearly explained that both the interior and exterior pocket needed attention, but only the interior was cleaned and the exterior was overlooked.

Since then, I’ve had to repeatedly email and call, and even suggest solutions myself, including asking whether the issue could be addressed at Heathrow. Yet I still couldn’t get a clear solution.

For a luxury brand, I expected much better customer care and proactive service. Unfortunately, LV has fallen well short of the standard I expected.

Actually I don't want to give even 1 star as this is Completely Unacceptable Service. Still No Refund After Almost 3 Weeks*

I purchased an LV bag at Heathrow Terminal 2 and exchanged it for a cheaper one. It has now been almost 3 weeks and I still have not received the price difference refund.
There has been zero communication from the Louis Vuitton UK finance team. No status updates, no acknowledgment, nothing. I have had to chase them myself every single time just to get any information.
For a luxury brand, this level of service is shocking and completely unprofessional.
Extremely disappointed. I will not be purchasing from LV again. Avoid this brand if you expect proper after-sales service.

So far my experience with LV has been solid. Bought a perfume and it arrived within two days and a gift packaging with free samples. I did had to raise a complaint with them due to the rudeness of the UPS driver that dropped off my package. Apart from that everything has been good so far. The mobile app is very user friendly and easy to use.

Purchased several items from the Edinburgh store including the reversible belt, in less than 2 years and no more than 6 wears the buckle started to look tarnished. I returned to the store to be told that this sometimes happens and is considered “wear and tear” and it could be replaced for £115. 30% of the price of the belt. I’ve had cheaper brands last longer. Contacted their customer service to complain and they literally couldn’t care less. Unbelievable. Poor quality poor service.

Ordered a bottle of fragrance online.
1) My payment method (black card well topped up) was rejected.
2) Reordered with initials to be placed on bottle of said fragrance and 2 x samples I chose.
3) Delivery, No initials or engraving at all, and 1 x sample of the same fragrance I ordered? LOL
Rang the customer service hotline and had some guy debate with me how many samples he could send as the postage required a dangerous items label.
Go into the store. Even then if you are wearing shorts they look at you and judge. Bad negative experience.

bought 2 items in the store in Warsaw 10.06.2026. Only After 34 days i have discovered a faulty stitching all around the inseam - messy stitching of the Neverfull MM purse .
I hv red flagged via My LV account ,never received a reply back since then .So I hv contacted UK international support via phone ,as they confirmed the scheduled phone call with the store .It never happened and they keep telling me that i already got verdict from the store ,that's it not a defective but in norm to manufacture Neverfull .They were lied about the escalation of the inquiry,as i confronted they never responded back again.
My worst ever experienced service as International customer.The Customer service actually in non existent and it's all staged in order to keep customer aware they are going forward with the case .Its from the beginning never would happened,

Ordered my wife's birthday present - said 4 days for dispatch, 6 days later still no update.

I had to chase - to be told that they cant dispatch the perfume and have no idea when they can

I pointed out the website still says 4 days for dispatch which is grossely misleading

They took the money immediately however - and also note they were never going to contact me unless I called.

Also worth noting they did not respond to the website form or the whatsapp

All in all for such an expensive luxury brand its so cheap and amateur

I bought a double card wallet two months ago and it is already unusable. The cards are falling out of the wallet. I connected with LV customer service and LV repairs and they both told me they couldnt do anything about it. It was the worst customer service I have ever experienced. Ive purchased LV items for years and this is the first problem I've had and they treat you like you are nothing. I will never purchase from this company again after the customer service I have experienced.

Beware: Return Process Issue with Louis Vuitton
I would rate them a zero if I could.
I ordered a pair of shoes but found that they were too narrow across the toe. I tried them on carefully on a towel indoors and returned them in the same condition as I did not wear them. I boxed them back up immediately therefore they were not scuffed on the bottom or worn.
Three weeks later, I received the shoes back with scuff marks on the soles — damage that was not there when I shipped them. This meant my refund was denied.
Lesson learned: always photograph your items before shipping them back to LV. I did not and I’m disappointed that I did not. Someone at Louis Vuitton scuffed the shoes so that my refund would be denied. I thought a company of this magnitude would have morals and work with integrity.
I understand mistakes happen, but this experience has cost them a customer. Ladies with wider feet, these are not the shoes for you. Be extra cautious with LV’s return process — document everything!!

Had to share my huge disappointment with Louis Vuitton! Paid $1,060 for their mare flat mule. Only wore for 2 hours and they ripped the skin off of 4 toes. I contacted customer and tried returning at a store. They have the worse customer support! I’m stuck with these over priced, horrible sandals I will have to wear socks with! I will never support this company ever again!!!

I placed a online order but for some reason I could not do a in store pick up (first red flag). I ordered two pair of the same color same style in 2 different sizes. They both was shipped separately from 2 different locations. The first pair looked worn and had a huge piece of white tape on the bottom. I was pissed. I called in they said I could do a in store return. I never opened the second box cause pink was a different color than my LV pouch. I returned the shoes to the Nashville LV store and they mailed them back. I called again made a complaint and shipped them back. They returned 1 pair but shipped back the pair with the defective pair again. I called in sent pictures and my return got approved by LV to only get shipped back again. I called again to only be told that I worn the shoes & they are not refundable. The shoes look like a worn display pair of shoes. The shoe LV tag left on the bottom of the shoe came from where? I DONT BUY SHOES WITH TAGS ON THE SOLE. Nobody can explain it where it came from. Nobody has called to clear this up. No one from LV has enough decency and integrity to step up call and investigate this matter. It’s really unbelievable and disgusting to treat customers any way just because you are LV.

Awful and rubbish experience! First learn and value how to treat your customers requests and then charge people grands £££. I asked for water but they completely ignored my request as simple as that. Humanity level is completely zero! On top they made me wait for 30 min. Never again huge mistake.

I have always enjoyed purchasing from Louis Vuitton, which is why this experience has been so disappointing.

On May 20, I ordered three items. When my package arrived, one of the items was missing. I immediately contacted Client Services and followed every instruction that was given to me. I submitted photographs, answered numerous questions, and even texted additional images directly to a supervisor. Despite my cooperation, the process became unnecessarily frustrating.

Over the course of more than a month, I repeatedly had to call for updates because promised callbacks never came. Each time I contacted Client Services, I was often told that no supervisor was available and that someone would contact me. Unfortunately, those follow up calls rarely happened.

What disappointed me most was the lack of communication. Instead of receiving an update from a representative explaining the outcome of the investigation, I began receiving automated emails about a refund that I had never requested. No one took the time to explain what had been decided or acknowledge how frustrating this experience had been.

The refund itself is not the issue. I purchased that card holder specifically to go with the Tiny Camera Bag I had purchased the week before. I wanted the item I selected, not a refund processed without any personal communication.

As a longtime Louis Vuitton customer, I expected a much higher level of service. I have made many purchases over the years and have never had to file a claim before. When something goes wrong, especially with a luxury purchase, customers expect clear communication, timely follow up, and accountability. Unfortunately, that was not my experience.

I hope Louis Vuitton reviews its claims process and places greater emphasis on customer communication. A simple phone call or email providing updates throughout the investigation would have made a significant difference. Luxury is not only about the products. It is also about how customers are treated when problems arise.

My experience online and in-store
Milan, Italy. They do not have choices in items or sizes. They should shut down
New York City, same issue.
Online, I placed an order on Wednesday, 6/24, paid $ 35 for express delivery. As per their site, my order should have arrived. Checked online, and it hasn't even been processed 48 hours later. They have no contact form or email. The Chat is off at 10:30 AM calling makes you wait for an agent. Very lame. The representative couldn't tell me when I will have my order. This is like H@M company but pretending to be luxury

I was sent a OPENED box Fantasmagory perfume bottle from LV and was denied any form of exchange or return for that matter. I had purchase TWO perfume bottles. The other was Stellar Times, in which arrived perfectly new. Both fragrances amounting to $1300. Mind you. The stores didn’t carry the item at that time. So thats why I ordered it in the first place. Was not my error. A quality control issue in their warehouse.

I ordered another perfume that was on back order till July, California Dreams. It hasn’t moved and I decided I rather waste my money for something I could have possession of rather than wait for. And their customer service advisors say despite it NOT moving at all, it’s status or fulfillment, they cannot cancel my order that has remained untouched. Louis Vuitton has mediocre service. Whether you’re trying to treat yourself to something nice in designer, this is a steal of people’s money. A company that already makes so much money, can’t even take care of those who are supporting the business. For the amount of revenue they make, you’d think they have better policies. The item wasn’t opened by me. A simple warehouse check or video footage will prove my point. My issue was never resolved. Do not expect yours to be either. They just say “they’re constantly trying to improve” and send you on your way. They do not give a rats ass. Just OH well, better luck next time!

If I could give them a zero I would. Made a purchase today online, paid in full. Order cancelled with no explanation and money refunded. The item is in stock and the store has confirmed the same. I have been a customer since 2019. When I called customer service, no one was available to take my call.

Ordered a $4500 bag from LV online and still hasn't been sent after 2 weeks. Customer service offered zero help stating "we have no control over unexpected delays that may occur" basically taking zero responsibility when I'm pretty sure LV controls their entire supply chain.