Ordered January and finally received today. Not all emails answered to begin with which led me to panic. But the last few emails I received responses as well as my pram turning up unexpectedly this we... See more
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Shocking company, bought my pram it arrived fine 4 weeks later went to take pram down and it broke, they asked me send my frame off (I explained my baby was a few weeks old and I needed new pram ASAP... See more
We have just received our pram today and the quality is amazing, it came with all of the free gifts it said would be included and we are very happy with it! After waiting a few weeks we were worried a... See more
I would go I've minus stars if it could I got my pram was happy it was on time but it clearly says it came from china not their shop in blackpool, I could've ordered direct from china and saved myself... See more
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Lovely pram however still waiting to get mine replaced
I am disappointed with the customer care here. Not only did they send a faulty item to send it back they have there own drivers to collect the item to which I asked if we could exchange with a replacement to their response was no they will be in touch for replacement- few days later they said the replacement would be Tuesday/Wednesday these days had passed and it’s been over a week without a pram. For those mums that will have to rely on a pram be prepared to be without it for over a week when a simple solution to this problem is to exchange when they collect ..... still waiting on replacement
NEVER buy from them
NEVER NEVER NEVER buy from this company. Like others the pram set didn’t arrive til after 8 weeks and from China. Poor, cheap quality and not at all what you’d want for your child. Threads coming out, scratches and unsturdy. After emailing back and forth and sending photos, said they’d arrange collection. Then they gave me some crap about how parcel force had been but nobody had been home- the screenshot was from 2 weeks when there had been no talk of collection at all. Still waiting on collection and a full refund. Baby due any day soon. Caused so much undue stress it’s unreal.
Honestly- shocking
Honestly, what a shambles, took over 6 weeks for delivery of my pram (which is ok, website stated the delivery time 4-6 weeks), met with really limited & poor communication when asking for updates, item arrived yesterday badly damaged, pram handle snapped and is completely un-useable. Contacted via email politely with photos asking for a return & full refund and have had zero response from any member of the team- how disappointing! also clear to see they are now buying their reviews on here as most of them are all the same?
im now out of pocket by £300.00 with no pram for my child whom is due soon... will never use this company again, i still wait a response regarding return & refund....
highly recommend
Fab communication. Speedy delivery. Excellent payment options. Will use again and highly recommend.
Very fast delivery and excellent…
Very fast delivery and excellent customer service assistance xxx
I ordered the Freya pram on march
I ordered the Freya pram on march, it took a little bit to be dispatched, and had a little delay with shipment, but the costumer service was always polite and kind with fast response to all my emails.
The pram arrived late but it worth the wait. (Order it early to avoid the stress).
It is beautiful, even better than the photos, it looks really luxurious. I love it.
Thank you loulou
Delivery stressful - pram good condition - fake reviews
Okay, was very sceptical after reading reviews & seeing my comments being removed off their social media’s often.
Was initially on the website saying between 7-30 days (ordered on 16th March) and received today (6th May) so was just over 7 weeks.
I spoke with customer care often as I am a very worried first time mum due any day in May, they were very fast at replying admittedly even if they had to add a delay which added to my stress.
Pram arrived in a very well protected box, no damage to box whatsoever, took me about 15 mins to get inside which made me very happy - inside everything smells like peppermint oddly, but I’d rather that than the plastic smell!
Instructions feel a bit unclear as they’re very basic, but you do end up working it out with a bit of common sense.
Would be a higher review if delivery didn’t stress me out & instructions were much clearer. But all in all, I’m impressed.
I’d definitely suggest speaking with their customer care team via email for any concerns, I’m sure they’re sick of me but they are helpful.
**edit: company are clearly paying for reviews on here - many are from spam accounts - I’ve been blocked from their social medias for informing people of this.
Pram review …
We have just received our pram today and the quality is amazing, it came with all of the free gifts it said would be included and we are very happy with it! After waiting a few weeks we were worried about it being delivered however when we contacted them we recieved a tracking number which we followed and recieved regular updates which made us feel a lot better! Pram arrived after 8 weeks (which is expected due to covid-and does state on the website may happen) can't fault the pram quality or the company. Very happy!
Brilliant company order my items very…
Brilliant company order my items very quick easy payment and very good customer service definitely recommend this company to my friends and family which I have already done very friendly A reply from customer service with in a good timely manner. Any questions or queries answered and dealt with too I will be definitely be using this company again thank you 🙏
Great Pram, Great Company
I ordered the Peach Leather 3 in 1 travel system. The delivery first stated that the pram would take 30 days which I was absolutely fine with as it was being shipped from quite a bit away but it only took 11 days to arrive which was great! All of my emails were answered quickly and they were friendly and helpful. The pram itself is absolutely beautiful and great quality as well, as was the car seat! I have uploaded photos onto the Main Facebook page for this company of my pram!
Definitely recommend :)
I do not recommend this company
I purchased a 3 in 1 travel system on the 10/03/21, I emailed the company on the 13th March to ask when delivery may be (this was not stated upon purchase) to be told my order would be delivered within 30 days, under the current circumstances I understood and waited patiently. 15th April and still no pram so I emailed again to be told there had been a few delays and someone would contact me with more information which I still haven’t received. I now have a newborn granddaughter without a pram and I’m in no financial position to purchase another. Lou Lou forever please refund me so I can purchase from elsewhere. Absolutely terrible service which has caused the new mum lots of stress as she is unable to take her new baby out.
Ordered the freya pram in off white.
Ordered the freya pram in off white.
Very quick service and the pram is beautiful with extras included. Very pleased with Company.
Long wait but happy with pram
Ordered January and finally received today. Not all emails answered to begin with which led me to panic. But the last few emails I received responses as well as my pram turning up unexpectedly this week thankfully. Pram in good condition and exactly like t he picture. Glad I ordered so early considering it took almost 4 months to arrive
I order a 3 in 1 travel Pram and the…
I order a 3 in 1 travel Pram and the delivery was quick and quality excellent. Very seriously company.
Had a bit of delay on the travel system…
Had a bit of delay on the travel system we ordered but in these times maybe to be expected. We are well happy with all of the travel system easy to put together and looks lovely.
I was replied to on all the e-mails i sent and sent a tracking number so customer service was on the ball. Thank you
Good custom service
Originally ordered a black and gold pram which was coming from China, this took almost 7 weeks to come but when it arrived it was the wrong colour and had some damage.
Spoke to Nathan who arranged for the wrong one to get collected and for me to choose one from their 7 days range.
I choose a pram which was more expensive than the one originally purchased so Lou Lou forever paid the difference as a gesture of good will.
The pram that has come is nice and sturdy and I am happy very with it.
I kept in contact with them through Facebook and they replied every time reassuring me with tracking numbers ect.
Excellent pram and accessories
Excellent pram and accessories, definitely worth the money and the wait. The quality is brilliant and the customer service is really really good. The packaging was extremely secure, which is something we worried about on its journey, but absolutely no need. The outer parcel was in pristine condition and the goods inside separately wrapped too. We would definitely recommend buying this pram and most definitely recommend Loulouforever.
The pushchair is good but Delivery is bad
The pushchair is good, My only issue is with the website and delivery
The top banner says "fast free worldwide delivery"
Ordered 12th Feb and item arrived today 16th March.
When ordering it is not clear
"Delivery on this item is currently within 30 Days"
then
"Delivery Is Usually Within 7 Days In 95% Of Most Cases Of Purchase"
May aswell just bought it from Alixpress as its a rebranded one you can get from there for a lot cheaper.
Just be careful if you are in need of this in a hurry oir expect it to come from the UK not China.
Oh and possible Customs charges where they hide it in the bottom of the page.
Highly recommend
I would highly recommend this company although there was a slight mix up with my order it was soon sorted out by a gentleman called Nathan he gave brilliant customer service and was down to earth and friendly. Look forward to my new pram arriving. Thanks once again
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