Candy Coat Reviews 926

I ordered an item on the 18th Aug, paid for 48hr delivery & it was 'dispatched' on the 20th. Royal Mail have been expecting it since the 20th & over a week later and I still do not have it & there is no reply from their emails.
This company is nothing but a scam, steer clear.

Ordered a set of the candy coat pens and was sent wrong coloures. After more that 8 emails to them they repeatedly told me they would send out a replacement set of the correct colours, more than a month and a half later I am still waiting. Won’t be ordering anything from this company again.

Can’t believer how rubbish their customer service is.
You send an email and sometimes you get one back for more information then nothing.
Other times it’s completely ignored.

I’ve even sent queries on social media and they say email us. Yea helpful not

Will never buy from them again.

Bought the base and top coat and 2 colour gel pens. The sage colour came out a milky/clear colour. The result was bumpy and just an awful texture. The pens leak when not in use. Only did one hand and then removed it. Would not recommend or buy again.

As so many other people on here are also saying absolutely appalling customer service. They have been taking money all of this year and not sending the subscription boxes. Cancelled the subscription back in March after months of no products but somehow they keep managing to take the money. They stopped responding to e mails. The person they have answering Instagram messages is rude. Steer clear. Reporting to Trading Standards and my Credit card company as I don’t know how they keep taking money.

September update: still no boxes! Continuing being fobbed off! They took a 3rd payment for August subscription box despite me asking multiple times to cancel the subscription, they said they would refund the money- but haven’t!
Have blocked them at my bank. Referred to trading standards.
They have since blocked me on social media! But I’m continuing the fight for my money back!!!!

Original post August: Appalling customer service!!!!! Do not buy from them!!!!
Missing June subscription boxes, missing July subscription box. Emails unanswered by customer services and 3 different stories of where my orders are when they have replied- wrong address, warehouse software issue, swamped with orders! Which is it?! Some joy from the lady of the Facebook messenger who seems to be truthful and wants to solve customer issues. But I’d love to know when my order will be delivered. How is this company still trading?!

I have had a subscription for years but since January have not received my subscription box and am still being charged. I have sent numerous emails and messages and have just been ignored so am now going to trading standards and warn others not to subscribe with this company.

Absolutely disgusting service paid alot of money for quick delivery it took practically a week to send and that's only because I emailed them, no apology no refund on delivery never again

DO NOT purchase, I had a subscription with them and only received 1 box since December and they are still taking £15 per month i have reported to them so many times and cancelled subscription and they still continue to take money and ignore my emails

I purchased back on the 12th July as had broken item and missing item, still no communication to say they will replace these. I have sent at least 5 emails now and its outrageous service. No wonder trust pilot has a rating for them of 1.7!!! AVOID AVOID

Update - so after still being fobbed off by their ‘customer service’ I posted on Instagram and asked for recommendations of other gel companies as I refuse to use candy coat after their s*** service. Only to then receive a DM from them asking why I would say such horrible things and they’ve only ever done anything to help me, what a laugh. I told them they had done no such thing and I’ve still never received my refund and until I do I won’t be sending back the wrong item. The girl told me I had to send it back before a refund would be put through, even though this was all their error. She also asked me to remove my post as it was defamatory! I showed her emails I had with customer service saying I can hold off returning until the refund was complete. Girl said there must be some miscommunication as that’s not what their process is. I said despite what your process is you’ve fobbed me off for months and I want my refund. The girl on Instagram then said the refund was now through, so basically only after I slated them on social media, and quite rightly so, and after almost 20 emails to them. My refund has now been processed and I’ve returned their precious polish, but will never be using them again. Poor show.

Original review -I’ve been a customer of this company for over 8 years and made many an order and posted their products all over my social media.
However the last few years their customer service has let them down big time. My most recent order has pushed me too far and from reading the latest reviews on here it’s clear to see why. Their service is so bad and their staff very rude. The deleting of negative comments (more likely from people trying to get their attention as they don’t respond to emails), the promises of being sent replacements with them never arriving and the constant emails to try and get their attention is shocking behaviour.
I ordered a new lamp, 2 polishes, remover and buffers. When the package arrived it wasn’t in their usual boxed packaging and was in a large CC pink bag with very little bubble wrap. So much so that before I even opened it I could smell something had leaked. Both polish bottles had smashed and the polish leaked within the little bag it came in.
I immediately emailed to let them know on the 3rd July. I got no response several days later so messaged them on Instagram. Molly answered and appeared to think their emails had been picked up despite me saying I’d had no reply. She said she’d pass on to Nikki who dealt with customer service and replacements would be sent. On the 10th jul I eventually got a response to say they would send out the replacements. Nothing had arrived by the 18th so I dropped another email to ask if they had been sent yet (they are usually very slow to dispatch orders at the best of times). No response again so I messaged on Instagram again a few days later. Molly once again replied and said they had been sent as she personally arranged it. Then her next message said one was out of stock so they can refund that but the other has been sent. Totally contradicting herself. I asked her to clarify and also sent the screenshot of the email from the 10th showing Nikki confirming both were being sent as no one had told me this. I then got an email from Nikki saying they were being sent, again contradicting what Molly said. I expressed my disappointment at the service I’d received. Over 3 weeks to try and send replacements for damaged items due to their poor packaging. I’ve just received another large bag with one polish in it and it’s not even one of the colours i ordered. I’ve since sent another email to explain again and just asked for a refund for both polishes as I’m beyond disappointed now and will no longer buy anything from them again. I messaged Molly on Instagram to ask her to give Nikki a heads up I’ve emailed again and she’s now suggesting for a refund I’d need to return everything! The damaged polishes were binned when I was promised a replacement and I’m now expected to go out my way to return the incorrect polish they sent. Unreal.
Please do not buy anything from this company. Their brand and customer service is one big let down after many years of being at ‘the top’ of their game. It is no longer what it once was. AVOID

I’m having terrible trouble with my subscription box, they take the money every month on time ! yet I don’t receive the subscription box, I’ve been having it for years and years and it was always great. The box was amazing. Always look forward to receiving it, but over the last 12 months it’s really gone downhill, had so much trouble with my account that I even had to change my email address at one point because the account crashed and wouldn’t let me use my existing account ? they take my money on time, but my box never arrives month after month I don’t get the box. It takes me months to sort out getting a refund,

So in end of May I actually cancelled the subscription. It took me weeks and weeks to get April and May‘s money back as far as I was aware it was cancelled so no money was taken in June then all of a sudden today they take the money again? How is that possible when I’ve cancelled it? Try to get on the website today log onto my account but I can’t. There’s a problem with this server. It’s absolutely ridiculous so now I’ve got to battle to get my money back again..because I know I won’t get the subscription box I don’t know what’s happened to them. It used to be such a great company with a great subscription box but it’s gone downhill so badly so so sad.!! 

Shocking company to deal with. Take your money and do not refund even though uou don't receive the products because THEY cancelled tge order after taking your money. Now they've blocked me from the site.
SCAMMERS!

At the end of April I ordered the 9-polish kit, whose photographs all advertise a rainbow of colours, only to receive a very limited shade range mostly in the same colour family. OK, that's fair, it's a 'random' selection, but the photographs on their website are extremely misleading. However, the top coat I also received in the kit had leaked all over the contents and was missing the brush. I emailed their customer service, which claims to respond within 48hr, and got absolute silence from them. After 4 unanswered emails, I sent another message to a different address on the website and finally got a response (on 20th May, over 3 weeks after my order arrived), assuring me that I would receive a replacement top coat but completely ignoring my other suggestions about their product. By 5th June, I had still received no replacement, and emailed again to chase this. As of today, 11th June, this is still unresolved. I will never purchase from this company again and advise everyone to do the same.

Zero stars from me. I bought two Popping Candy gel remover £25.00 each. Applied as instructed and it did not work! The gel polish remained firmly in place. I have emailed Candy Coat 4 times and still not had a response. I have given them a chance to resolve my complaint or at least return my money £50.00. I have been a customer for many years but will never use them again.m

Was sent faulty items then refused to refund me and was treated with such disrespect from customer service. There is a reason why this business is not highly regarded in the nail community. AVOID at all costs

Sent me polish that had dried and left bits in it so it doesn’t apply correctly, I’ve emailed them multiple times over the course of a couple of months and they never respond.

The company never reply to emails regarding issues. I have a £20 gift voucher that won’t work and they won’t reply to advise how to sort this issue. I have been emailing since January without a reply and it is now May! DO NOT ORDER from them. They have no blocked me on Facebook so I can’t write on their posts asking for a reply!

Absolutely terrible company, wish I looked on here before ordering. Ordered some nail polishes, they took days to ship my order. Been over a week still nothing. Numerous emails sent to customer service and not one reply. When I try track my order with the order number they provided, it says they are unable to find my order. DO NOT BUY FROM HERE!!!!

Ordered a subscription box. Took money but haven't received it. 3 emails to customer services and 2 messengers messages with no response and deleting my comments on Facebook! Absolutely disgusting company. Wish I'd checked reviews before buying!