Love Cuba Reviews 

1,807
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making the booking experience smooth and stress-free. Many people highlight the ease and efficiency of the booking process, appreciating how their holidays were tailored to specific needs and preferences. The excellent customer service ensures a supportive and well-organised experience from start to finish. Reviewers frequently express high satisfaction with their holidays, often describing them as fabulous and unforgettable, with many already planning future trips. This consistent positive feedback reinforces confidence in the company's ability to deliver exceptional travel experiences.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing excitement for their upcoming trips... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers describing it as stress-free,... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and professional... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful service from Tony setting up the holiday to the brilliant Janet who arranged all the details for us. I'm 84 getting over major surgery and our booking was complicated because the woeful BT c... See more

Rated 5 out of 5 stars

Dealing with Tony made the booking seamless. Options included for upgrades to flight class further down the line was a bonus with maximum exected costs allowed for. Holiday Itenary is great and the in... See more

Rated 5 out of 5 stars

Liam at Love Cuba was exceptionally professional and helpful from start to finish. He made the whole holiday experience easy and every detail was catered to. We had a fabulous time in a beautiful h... See more

Rated 5 out of 5 stars

Super Helpful! From the start to the end, Charmaine was was very professional in how when taking the necessary details, but made it feel more like having a conversation with a friend. Thanks t... See more


Company details

  1. #9 of 41 best companies in Tour Agent
  2. #11 of 34 best companies in Cultural tours provider
  3. #26 of 144 best companies in Tour operator
  4. #40 of 200 best companies in Travel agent
  5. #17 of 95 best companies in Travel deals

About Love Cuba

Written by the company

UK’s #1 Cuba Holiday Specialists

Love Cuba is the UK's leading Cuba tailor-made holiday specialist! With a team of Cuba enthusiasts in London and excellent representation in Cuba, We offer amazing holidays and tours to Cuba at great prices. Our teams' in-depth knowledge of Cuba stems from countless trips to the island, combined with years of experience in crafting unique tailor-made holidays and a genuine love of the island. We pride ourselves in going the extra mile for our clients - from listening to your every need, providing unbiased advice based on first-hand experience & being on hand at every step of your journey. Love Cuba is fully ATOL protected. We are also members of ABTA, meaning you can book with confidence in the knowledge that you have full consumer protection. We are part of the Moresand Group, one of the largest independent travel companies in the UK. Founded in 1987, our headquarters are based in Fitzrovia, London. Our independent status means we can provide our clients with the best impartial advice and full financial protection.

Most Popular Categories

Cuba Holidays Love Cuba Holiday Types Visit Our Blog Lets Get Social

Most Interesting Places in Cuba

Holidays to Havana Holidays to Varadero Holidays to Trinidad Holidays to Cienfuegos

Find Your Ideal Cuban Escape

Explore, Choose, and Let Us Handle the Rest!

Not sure where to start in Cuba? Use of our interactive map to explore the country’s top destinations & discover the perfect spot for your next holiday. As the UK’s #1 Cuba tour operator, we’ll take care of every detail from start to finish. Explore Destinations here

Contact info

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4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,807)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient and very pleasant travel company

The experience of dealing with the company from initial enquiry on line and then with phone conversations was very positive. The lady was very pleasant and very helpful with a good knowledge of the location we were interested in. Quotes were sent quickly, very detailed and very favourable. The booking was swift and simply. It was a pleasure dealing with this company.

24 December 2025
Rated 5 out of 5 stars

Cuba experts

Well organised tour, good accommodation and trips, and good advice from the team in the UK, especially regarding spending money in Cuba (which is different from almost anywhere else).

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience with Liam who has worked well in tailoring the holiday to our preferences. His advice and guidance has been invaluable. We are yet to take our holiday, so cannot comment on that.

19 December 2025
Rated 5 out of 5 stars

Liam was everything you want a Travel…

Liam was everything you want a Travel Professional to be. He made the whole booking experience really easy and took onboard my requests working within budget.
Utilising his own knowledge and experience he also added his own recommendations once we were there which was a lovely touch.

19 December 2025
Rated 5 out of 5 stars

Would highly recommend

Shyama was amazing, she explained everything so that I could get the best experience whilst taking care of my mobility issues. Gave good advise about visits which would be easy for me to access and helped choose a suitable hotel. Nothing seemed too much bother for her. Excellent service

24 October 2025
Rated 5 out of 5 stars

Super Helpful!

Super Helpful!

From the start to the end, Charmaine was was very professional in how when taking the necessary details, but made it feel more like having a conversation with a friend.

Thanks to the experience & her knowledge of Cuba the whole booking experience was simple, but fully explained in detail.

Even though it's a few months before we travel, I am already thinking of our next trip to the south of the island which I will be booking through Love Cuba again!

1 November 2025
Rated 5 out of 5 stars

We were looking for a holiday to Cuba…

We were looking for a holiday to Cuba and after being let down by another company we decided to try Love Holidays, we had not heard of them before so was a bit unsure, however after talking with Liam and discussing our requirements I am pleased to say we have booked a trip with them, our requirements took us away from their standard itinerary part the way through the trip, Liam said it was not a problem and very quickly was able to rearrange the itinerary to suit our requirements, we are now looking forward to hopefully what will be a great trip.

18 November 2025

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