Sent several identical items instead of those ordered
Placed a large order around a year ago, totalling roughly £200. Order was received promptly, but (and this is my fault I know) I didn't check the contents of the parcel closely, just grabbed the top I'd particularly wanted and put the rest of the unopened parcel in my wardrobe as the other items were office wear/dresses. Unfortunately, like much of the country, I didn't end up actually going into the office in 2020 due to COVID and now work from home. I'd forgotten about the clothes until rearranging my bedroom a few days ago and was very confused when I saw the contents.
Firstly, the quality and fit of the 2 I've tried on has been great, decent material with lining and nice weight to it, my only criticisms are that on the floral print dresses the print rather glaringly mismatches at the seams, and on one of them a sash loop was loose. However, both the dresses I tried on were comfortable, as was the jumper.
Turns out I needn't have fretted about that however, because of the 7 dresses I'd bought THREE were an identical design in black floral print, 2 identical blue pattern, and one yellow one was a size I'd never have ordered.
I managed to dig out my order confirmation email from 2020, wondering if I had somehow made this bizarre order and forgotten about it; maybe I was shopping under the influence of wine? Suffering from severe sleep deprivation? Nope, I'd very clearly placed an order for non identical clothing in the correct sizes, so it's a complete mystery to me how I ended up being sent such an odd collection. I would LOVE to know what was going through the mind of the person who packed my order!
Clearly, it's too late now for me to return the items or request a refund, and I do seriously wish I had actually checked what I received at the time. That's certainly a failure on my part so I'll just have to learn my lesson, move on, and enjoy my identical dresses!
Needless to say, I can't see myself ever purchasing from Lovedrobe again. Decent quality for the price, and there seems to be a nice selection (if they will actually send your choices!) However, I'd be very, very surprised if my strange experience is usual service for them, so I think other customers will probably have a far more positive outcome!
18 February 2021
Unprompted review