Update, I did receive a message from support after leaving this review. Actually received a voucher for the full value of the problem product, great solution. Have used Lovehoney for years, Custom... See more
Company replied
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Review summary
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Bought as an alternative to Lovehoney regular waterbased gel lubricants, use both for regular PV and experimental A intimacy. With some interesting Warming Sensation surprise, While I quite liked it m... See more
Good delivery time and discrete packaging, but I keep receiving emails from them that I don’t want. I would have purchased a more expensive product as the one I ordered is a bit blah
The speed of delivery and quality of products. I would like tonsee you offering and selling more underwear for men sonI can treat myself and my wife can treat me too
Company details
- #12 of 18 best companies in Sex toy store
- #6 of 8 best companies in Adult entertainment store
- #7 of 11 best companies in Erotic clothing
- #18 of 34 best companies in Lingerie shop
- #38 of 54 best companies in Underwear shop
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, the UK's favourite online sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Bath in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Satisfaction guaranteed!
Free 30 Day Returns + 1 year product guarantee
When you create a Lovehoney account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.
Lovehoney account holders also qualify for our Sex Toy Happiness Guarantee. If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 30 days of receiving it and we'll replace it with one that we think will work for you.
Contact info
100 Locksbrook Road, BA1 3EN, Bath, United Kingdom
- customercare@lovehoney.co.uk
- www.lovehoney.co.uk
4.3
Excellent
253k reviews
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Super fast and discreet delivery
Super fast and discreet delivery, amazing products, will never shop anywhere else!
14 July 2026
Excellent service
12 July 2026
Good delivery time and discrete…
Good delivery time and discrete packaging, but I keep receiving emails from them that I don’t want.
I would have purchased a more expensive product as the one I ordered is a bit blah
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordering was easy. Canceling was not
Ordering was easy. Cancelling is much more of an issue. For some reason they cant contact interdepartmentally, and cancel an order that not been processed. Very strange. I would upl9ad the transcript of the live chat but I was unable to get a copy after the agent decided they wanted to just end the chat, they ended the chat without answering my query properly, other than hard luck leave it or return it. Weird when its not even been picked or sent out.. safe to say this has left a sour taste in my mouth for this company, I will look for alternatives going forwards.
24 July 2026
Unprompted review
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry for any inconvenience caused.
I'm sorry but as we advised, we are not able to cancel an order once placed.
This is stated on the help page of the site: https://help.lovehoney.co.uk/.
You are welcome to refuse delivery or return the order using our free returns service if this is no longer wanted.
Apologies for any inconvenience caused.
Kind regards
Lovehoney Customer Care
I had a great experience overall
I had a great experience overall. The shipping was fast and flawless, and the return process was smooth and hassle-free. They also promptly sent me a replacement product, which shows they truly care about their customers.
If I could suggest one area for continuous improvement, it would be to keep focusing on offering the highest-performing products possible. Their customer service, shipping, and after-sales support are outstanding. I would definitely recommend them.
14 July 2026
Item Never Arrived & Terrible Customer Service
Bought this as a joke gift for a friend's 21st birthday party, but it never arrived. Trying to get in touch with customer service is impossible. I filled out the contact form on the website multiple times and was never contacted back. It completely ruined the surprise, and the lack of communication is unacceptable.
2 August 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry that you have not received your order.
I can see that we have refunded the order number that you provided in full back in September.
If there is a more recent order you are referring to please provide this.
Please note that it can take up to 5 working days for us to get back to emails at busy times.
Kind regards
Lovehoney Customer Care
The outfit arrived when it was supposed…yes
The outfit arrived when it was supposed to, all instructions were followed by the delivery company.
Great outfit, my husband loves it,
Comfortable too.
20 July 2026
Fab product
Fab product, in fact mind blowing is more an accurate!!!!! quick delivery and very discreet, extreeeeeeemly happy 😉😉😉😉😉
31 December 2025
Excellent products
Excellent products, efficient service. Products always delivered within great timescale.
13 July 2026
Great postage and products
Great postage and products. Price was very good so would recommend.
13 July 2026
Everything has been good with my…
Everything has been good with my purchase, no issues.
9 December 2025
Fast delivery and great quality
I was able to get a great offer on a pelvic floor exerciser which has been helpful postnatally.
9 February 2026
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