Love Luxe Reviews 

369
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I ordered a bag and payment was taken. I then had to reach out 2 weeks later as had heard nothing from them. Emails went unanswered so I found a phone number and messaged, they answered that with an a... See more

Rated 5 out of 5 stars

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... See more

Company replied

Rated 1 out of 5 stars

Bought a shirt on the 8th Sent them email after email with no reply, Finally got In touch through WhatsApp on 15th they got back on the 17th for them to tell me the seller charged is mind!... See more

Rated 5 out of 5 stars

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... See more

Company replied

Company details

  1. Handbags Shop

Written by the company

Authentic Designer Resale


Contact info

3.4

Average

TrustScore 3.5 out of 5

369 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(369)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products, great company!

I have bought various items of bags, shoes, wallets etc over the years. Charlotte is great to deal with, postage tracked etc and all very speedy considering I live in the Canary Islands where post is at a snails pace! All items boxed with certs etc... wouldnt hesitate to use her again 🤩 thanks chica!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

Ordered a pair of sunglasses and I love them.
Once I was advised of them being shipped I had them the next day.
Well packaged would certainly consider buying from again

15 April 2025
Unprompted review
Rated 5 out of 5 stars

I love Love Luxe

I have purchased various items and they have always arrived quickly, and most importantly are as described.
Any time I have had any questions they have been responded to quickly. I would definitely recommend them

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Ignoring all messages and stolen my boots

Sent them boots in February which they received. Sent me a message saying the leather was damaged so they will only sell for half. I said fine and then awaited the sale. I checked and they were not on the website so I messaged to clarify what was happening with the boots. I have messaged them multiple times and emailed and they have not replied at all. So they have my boots and are now ignoring all of my messages. Do not use this company, I will be taking legal action against them.

Edit: Since they have decided to reply and continue the lie about when the boots were uploaded, I'd like to make it clear that I have screenshots showing that the date the product was uploaded was not '7 days after they received the product' it was actually almost a month later. I'm assuming they just don't know how a websites source code works and to clarify they uploaded the boots the same day they finally responded to my messages. Also since they have time to reply to my review I would also appreciate it if they could reply to my email since they returned my boots with the box damaged and a missing dust bag. They are horribly unprofessional to deal with, called me silly for uploading my review after ignoring my messages for over a week and are still refusing to be honest about their poor business practice. They made me pay £11 to have the boots returned to me. Absolutely disgusting considering I needed the boots returned because they failed to do what they promised and also the boots arrived showing the postage cost under £5 sp just another scammy business practice from them.

Stay away from this company at all costs, if they had just held their hands up and said sorry we forgot to put your boots online etc I wouldn't really have cared. The lack of response to my messages and their dishonest and frankly rude behaviour after really shows what type of a business they are.

11 April 2025
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Abbie,
Your boots were uploaded to our website 7 days after they arrived at our office, which is within the normal timeframe. As I mentioned previously, if you are visiting the website frequently, you may need to clear your cookies and browsing history in order to see item that have just been uploaded within the last 12-24 hours. You also requested the return of your boots and they were shipped and returned back to you within 7 days (tracking ref MZ319854653GB with RM)- We certainly have not "stolen" your boots. I'm sorry that you feel that need to leave a 1 star review over such a simple matter as you not being able to immediately see your item on our website. We have however fulfilled all elements of our side of the consignment agreement.
Thanks,
Love Luxe

Rated 5 out of 5 stars

Fantastic service, immaculate item!

Fantastic communication throughout the whole shopping experience and my beautiful, immaculate bag arrived as promised! Wouldn’t hesitate to shop from this store again, and I’ve already listed some items for consignment since I trust them so much!

19 March 2025
Unprompted review
Rated 2 out of 5 stars

Dont sell your item here

Tried to sell my jacket to this company.
After agreeing on price i posted the item with my own money ( other companies covers the shipping cost) then i find out that they havent been able to authenticates it so if i wanted my jacket back i had to pay £9 for the postage. 14 pound wasted that was.

14 January 2025
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi William
We take the authenticity of items we list very seriously. If an item is sent in, authenticated and deemed counterfeit, then we of course cannot list it. Nor will we cover the cost of return shipping to send the counterfeit item back to you. This is standard procedure across all resale platforms, not unique to Love Luxe.
The fact that you have left us a 2 star review for charging return shipping of your counterfeit Moncler jacket is extremely disappointing and damaging to the reputation of a small business.
Regards,
Love Luxe

Rated 5 out of 5 stars

Can’t express enough the quality of…

Can’t express enough the quality of service with love luxe! My bag came quicker than expected and is perfect. Quick communication throughout with any questions I needed answering. Will definitely be using love luxe again. Thank you!

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service


I’d like to express my gratitude to Love Luxe for their exceptional service. Initially, I was hesitant about consigning my bag, but their attentive customer service and meticulous attention to detail quickly put me at ease. Charlotte was particularly impressive, and I highly recommend Love Luxe to anyone interested in buying or selling luxury items. I plan to work with them again in the future and will definitely refer my friends and colleagues based on my positive experience. Their exceptional communication skills further solidified my trust in their services. Thank you to the entire Love Luxe team for everything!

22 April 2024
Unprompted review
Love Luxe logo

Reply from Love Luxe

What a wonderful review, thank you so much for taking the time to write it :)

Rated 1 out of 5 stars

Never got back to my message for ages…

Never got back to my message for ages and were rude when they eventually did. Very unprofessional, would not recommend them to anyone!

this is the right business

6 April 2024
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Robyn,

I think you may have left a review for the wrong business, please could you double check? I have done a full search of email, whatsapp and social media and we have no communications from anyone under your name and/ or email address.

Or if you believe this is the correct business, please could you provide more information as to which platform you contacted us on and the date, so that we can look into this? Our email is- contact@loveluxe.co.uk and our whatsapp number is 07519361503
Thanks
Charlotte

Rated 5 out of 5 stars

Fantastic Valentino tote it’s perfectly…

Fantastic Valentino tote it’s perfectly described. I’ve used love luxe over the years and they always deliver luxury products at brilliant prices. Charlotte is very helpful and will answer any questions you may have. I’m so happy I found this website for all things luxury! Fast delivery too I cannot fault. Thankyou.

15 February 2024
Unprompted review
Love Luxe logo

Reply from Love Luxe

So glad you love the tote and thank you for taking the time to leave us a lovely review

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