LoveShackFancy Reviews 66

TrustScore 1.5 out of 5

1.6

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Rated 2 out of 5 stars

I wish I had come here and read the reviews before purchasing. I paid for the $20 gift wrapping service thinking it would come with the pretty pink wrapping as displayed in the photo on their website... See more

Rated 1 out of 5 stars

I visited the store in Westbourne grove, Notting Hill Gate. Had the worst experience of my life. The look I got from the shop assistants was just get out, what are you doing here. (Remembered Julia... See more

Rated 2 out of 5 stars

Love shack fancy forgot to indicate on the shipping that duties were prepaid, so FedEx demanded additional duties. Company says they will refund in 3-5 business days. Had to waste almost an hour going... See more

Rated 1 out of 5 stars

I ordered the LSF x Stanley collab tumbler on August 19th at 12:02 PM (just 2 minutes after the drop). It’s now September 2nd, two weeks later, and I still don’t have my order. I’ve reached out... See more

Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Information provided by various external sources

LoveShackFancy is a New York City-based lifestyle brand founded in 2013 by stylist, designer and creative director Rebecca Hessel Cohen.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

66 reviews

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Rated 1 out of 5 stars

My experience

I've bought a lot of pieces from loveshakfancy.com, but went to visit loveshackfancy in austin and was uncomfortable in the atmosphere. The women working there were all on their phones and the place felt super unwelcoming where I really wanted to just leave to be honest. If they were going for a not friendly vibe, they achieved it.

28 May 2021
Unprompted review
Rated 1 out of 5 stars

Never ever again

Never ever again, worse company ever!!! Customers are ignored, they never respond any emails,not even on Instagram comments, nothing! And they just don’t send my order, don’t buy from that store!!!!

20 May 2021
Unprompted review
Rated 1 out of 5 stars

Disgraceful customer service

This has never happened to me before with any other company. I payed $300 usd for SHIPPING ALONE, and still over a month after making the order have not received my order. I’ve tried emailing and contacting through Instagram on multiple occasions and have been ignored consistently. I do not recommend ever buying from this company, most disgraceful customer service I’ve ever experienced before.

7 June 2020
Unprompted review
Rated 3 out of 5 stars

Love shack pricey

I have yet to buy anything from this website but their clothes are very expensive and I have personally found things from other websites that are very legit at a much cheaper price. I guess the quality could be better than others but I would still need to buy and see though I do not have that money! I guess love shack fancy is really fancy. Thanks and goodbye your favorite reviewer Molly Lelon.

10 April 2020
Unprompted review

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