Lovestruck Reviews 

1,046
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lovestruck has been proactive in suggesting matches over the course of my membership. The profiles were informative and offered a valuable opportunity to chat with potential matches prior to meeting u... See more

Rated 5 out of 5 stars

The team is friendly, helpful, professional and excellent customer service. Their application is simple to navigate and user friendly. They will ll organise date is very convenient to find. Thank you... See more

Rated 2 out of 5 stars

The team tried to match much older men which I had mentioned very clearly in the beginning the age range that is acceptable. Most of the matched profiles is far from ideal. Took almost two months t... See more

Rated 5 out of 5 stars

After joining LoveStruck(LS) on December 2025, these are my humble reviews. 1) The stuff and organisers are always friendly and professional towards all the members. 2)LS app allows user to communi... See more

Company details

  1. Dating service

Written by the company

Lovestruck is a premium dating agency established in 2006. We provide high-end matchmaking services, dating apps and speed dating events. Based in Hong Kong, we have stores throughout Asia including Singapore and Bangkok. Lovestruck is for singles who lack the time or inclination for endless rounds of swiping and chatting, and instead prefer a personal touch in the search for a committed, meaningful relationship that could lead to marriage. If that resonates, then the Lovestruck experience is right for you. The Lovestruck dating app, speed dating events and matchmaking service have all been hugely popular since 2006. We have a large database of genuine professional singles looking for love. Operated by Love Group Global, a publicly listed company on the Australian Securities Exchange.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,046)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lousy service in singapore and empty…

Lousy service in singapore and empty promises. Very bad service and charges was expenses paid ard 4K but the service given not even a S$300 service . Only give excuses.very much regretted paid high price for their super bad service level . Only sweet talk during the consultation but after that is not helping u to find a suitable match . Please not do sign any package with them .

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Lousy agency

Please do not use this dating agency. They told me that i will be able to get a refund but in the end they told me that i won’t be able to get a refund. When i asked for an update about the refund from the HQ, they kept telling me that the HQ have not given them a reply and it took me 1 month to chase them for an update. It seems like the employees do not communicate with each other as well when i have told Charlene to terminate my account on 7 March 2025 to which she replied that my account has been paused, but on 17 Mar 2025 i am still receiving texts from the staff for an update to meet their matches. The matches they gave was such a disappointment too. Such a luck to have come across this agency. Because of this agency, i will NEVER trust any other dating agencies anymore. This is a lousy agency.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Grace Ong

Lovestruck is a user friendly and interesting app. It's makes me feel secure and safe. Meeting many interesting people can introduce to singles out there finding a life partner.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Dissatisfied with this company

I am dissatisfied with this company. The candidates provided are not the same as those presented on the payment day, and I have to wait a month to receive just one candidate, which is not ideal. They asked me to commit to a full year of payment for their premium package, leading me to believe that they offer similar candidates to others in my situation. It seems they may not be aligned with my preferences.

Additionally, I have noticed a disparity in the selection process. While men are given more female candidates to choose from on the same day, when I inquired about similar options, I was directed to a multipurpose room for selection. This experience has led me to feel that the company is demonstrating unfairness towards women.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Trustable match maker agency!

If you're seeking a genuine connection, Lovestruck is worth considering. They verify all client details, including marital status, ensuring a trustworthy experience. Their friendly and attentive team works to connect you with compatible matches, focusing on meaningful relationships. They go the extra mile by arranging dates, handling table reservations, and making the entire process seamless and stress-free.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Thanks for the company

Thanks for the company. The service attitude of the staff is very good and enthusiastic. Sincerely provides good matching help, elegant environment.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Good matching company

Quite responsible and due diligence is good
The people in the App are quite friendly and serious for date
The matchmaker will help arrange the meeting venue

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, making appropriate introductions for me. Follow up closely on the date, send reminder to me before the date and follow up afterward. They respond to my inquiries positively and politely.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

This company has been introducing me to…

This company has been introducing me to potential partners promptly.
An well established and organised corporate good system . The interviewer was good mannered and empathic. Will refer friends here.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Lovestruck consistently sets up great…

Lovestruck consistently sets up great matches and date locations.

I have met many interesting people so far. Looking forward to meet my future partner soon!

Thank you to Lovestruck for making dating easier and move convenient! Highly recommend the service to anyone looking for their future partner!

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Professional matchmaking services

The consultant firstly hold a meeting with me and then following my requirement to filter the matches. It is amazing that they already sent me around 10 members for reference after I just joined for a week. Hopefully, through their professional service, I will meet my destined person very soon.

21 December 2024
Unprompted review
Rated 1 out of 5 stars

Lousy service

Lousy service. App is lagging and don’t not seem to be working. No respond from Lovestruck to ratify the issue. Overpromise woth empty words….

3 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look