LOVEtheatre Reviews 

2,747
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process, noting that purchasing theatre tickets online is fast, completely straightforward, and offers exceptionally great value. Consumers are especially happy with the helpful staff and customer service team, describing representatives as kind, incredibly efficient, and quick to resolve ticket exchange requests. Some reviewers were not happy with the pricing structure, mentioning that tickets can sometimes be significantly more expensive compared to purchasing directly from the venue. A few other people also felt that confirmation details, communication, or customer support responses could occasionally be delayed when dealing with urgent inquiries.

What people talk about most

Booking process

Customers had positive experiences with booking process, highlighting that it is very quick, easy, and offers... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency when handling... See more

Customer service

Users describe positive interactions with customer service, noting that staff are remarkably helpful, kind,... See more

Price

Reviewers mention positive feedback about price, often praising the affordable and reasonable costs for... See more

Service

Customers consistently note positive experiences with service, highlighting a top-notch and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car man Got last minute ticket for the show on Love Theatre.Seamless transaction by email.Seat had brilliant view. Absolutely awesome performances by all the cast, especially by Will Bozier who w... See more

Company replied

Rated 5 out of 5 stars

I needed to exchange tickets. Spoke to a lovely, professional, efficient and personable lady called Lesley. What a joy! I’ve had a bad run of poor service with other companies lately. Lesley has re... See more

Company replied

Rated 5 out of 5 stars

Brilliant play! Loved the storyline and twist and the actors were so good in their roles. Wathed a matinee performance so train ride into London, watched show and ended up with lovely meal before head... See more

Company replied

Rated 5 out of 5 stars

I booked and paid for seats with Love Theatre for a show on Tuesday August 18th when I had in fact intended to book for the following Tuesday August 25th. I only realised when I received the email co... See more

Company replied


Company details

  1. #11 of 39 best companies in Event ticket seller
  2. #2 of 4 best companies in Theatre Company

Written by the company

LOVEtheatre.com is your official and trusted website for getting West End tickets, Off West End tickets and other London theatre tickets at great prices, featuring exclusive ticket allocations for the most popular London shows, events and attractions.

LOVEtheatre

Written by the company

Guarantee
LOVEtheatre customers can always be assured of a safe, secure and relaxed ticket buying experience.
Certification
LOVEtheatre is a full board member of STAR (The Society of Ticket Agents and Retailers).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.7

All reviews

(2,747)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Inflated seat prices

Really disappointing - we were given £100 vouchers for Love Theatre and the exact same seats which would have cost £90 for two directly from the theatre were £108 on Love Theatre. We had no choice but to purchase through Love Theatre because the vouchers can only be used by them directly - felt like a rip off though.

5 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

Thanks for your review, although we are sorry to hear you are disappointed.

Like any product in any industry, the price of tickets can vary from company to company.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Patrick was fantastic ,really helpful…

Patrick was fantastic ,really helpful and made exchanging my tickets really easy.He was very pleasant and nothing was too much trouble 😀

5 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Helen,

We are so pleased to hear that Patrick was helpful in making the ticket exchange easy for you. We appreciate your kind words!

Kind regards,
Lesley - LOVEtheatre

Rated 5 out of 5 stars

Easy booking

3 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Debbie,

Thank you for your review, we're happy to hear the booking process was easy.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Easy tickets

Easy tickets , great value & lots of shows to choose from , what's not to like ?

1 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so glad you found our ticketing process easy and enjoyed the great value and variety of shows! Thank you for your wonderful feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Great value

Great price for West end production and so easy to book. Brilliant.

1 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Stephen,

We are so pleased to hear you found our booking process easy. Thank you for your brilliant feedback!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Easy

Easy, straightforward and quick.

26 June 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Michelle,

Thank you for your positive feedback, we appreciate it!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Easy and quick to book tickets on my…

Easy and quick to book tickets on my phone.

30 June 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Carol,

We're so happy to hear that booking tickets on your phone was easy and quick for you. We appreciate your positive feedback!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Made it so easy to book

Made it so easy to book. Just looking forward to the show in September

14 June 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Susan,

We're so glad to hear that booking was easy for you, and we hope you have a fantastic time at the show!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Great value and easy to use

Great value and easy to use

17 June 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Carole,

We're so happy to hear you had a positive experience with us.Thank you for your wonderful feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Super responsive

Super responsive with a mistake I made when ordering

29 June 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello David,

We're so glad we could assist you quickly and effectively with your order. We appreciate your positive feedback!

Kind regards,
Patrick - LOVEtheatre

Rated 2 out of 5 stars

i'm really annoyed that instead of…

i'm really annoyed that instead of being send e tickets after making my booking I was informed I would have to check in 72 hours before actually attending the theatre - I have to wait for an email from the theatre. this will make me anxious and I don't want a system that is like checking on to a flight. Having bought the tickets - which are non-refundable - I want to be sent e tickets immediately so I can print them out and know that everything is settled.

28 June 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Anne,

Thanks for your feedback, I'm sorry that you are unhappy.
You have booked tickets for a Nimax venue, they have a check in system, this is a venue policy and not something that LOVEtheatre are able to override. You can contact Nimax here boxoffice@nimaxtheatres.com

Hope this helps.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Always very easy to book

Always very easy to book , get confirmation almost immediately and let’s you know when your tickets will arrive

28 June 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Jennie,

We're so happy to hear that our booking process and communication about ticket delivery met your expectations. We appreciate your positive feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Fantastic value for a major play in…

Fantastic value for a major play in London Very easy to book and pay for.

28 June 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Norman,

We're so glad to hear you found great value and an easy booking process for your London theatre experience! We appreciate your kind words.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Wouldn't change a thing

Wouldn't change a thing. Everything was perfect 👌

26 June 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Deirdre,

We are so happy to hear that everything was perfect for you! Thank you for your wonderful feedback.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Good price

Good price
Good ticket delivery
Thank you

27 June 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Jeanette,

We are so happy to hear you had a positive experience with our pricing and ticket delivery. Thank you for your kind words!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Easy ticket date exchange

I had to get in touch with love theatre to change the ticket date. It was really easy to request a change of date using the online form and Trish responded very quickly to the request and moved the ticket date. Thank you and I would recommend the service.

29 June 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so glad to hear that changing your ticket date was a smooth and easy process for you. We appreciate you sharing your positive experience with our online form and the quick assistance you received. Thank you for recommending our service!

Kind regards,
Lesley
Team LOVEtheatre

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