We had a problem with our filter and I spoke with Lucia and she was very helpful, polite and friendly and arranged for Callum to come and replace it for us the same day, he arrived within the hour. C... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We would like to commend Jacques for his excellent service during our water delivery on 17 September. Unfortunately, our goods lift wasn’t working that day, so we had to use the normal passen... See more
Company replied
I’d like to say thank you to Callum, who delivered a replacement water cooler after ours stopped working. He was polite, chatty and very friendly yet professional. It was really nice to see such a y... See more
Company replied
Jacques came into our office today and was extremely helpful, polite, and professional throughout. He took the time to explain everything he had done and was very informative. We would highly recommen... See more
Company replied
Company details
- Office Supplies Store
- also in
- Beverage Distributor
- Bottled water supplier
- Drinking-Water Fountain
- Hot water system supplier
- Water Filter Supplier
Information provided by various external sources
A beautifully small, perfectly proportioned company that beats the spots of all our competitors with superior products, and a brilliant service provided by nice people! Ask for a brochure, contact us for a free trial, or ask one of us to pop in and say hello and show you what makes us different. Offices & Homes. Unmatched Features, Plus unique MINI dispenser for Homes and small offices. Free Branding! Blenheim Palace Water,
Contact info
Kennel Lane, RH6 0AY, Horley, United Kingdom
- 03455200820
- sales@lovewater.com
- www.lovewater.com
5.0
Excellent
259 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Love Water Limited
Thank you for these comments. If there is anyone in the Love Water team in particular, we would love to know. Otherwise, we will all give ourselves a pat on the back!
Great service
We have been a customer of Love Water for some years now and always had great service from everyone. Kyle is our current delivery man and he is very polite and friendly, always comes in with a big smile on his face.
21 April 2022
Unprompted review
Top of the pops really
Top of the pops really, just love this system, every 3x months all the plastic pipes are replaced, no chemicals, no Legionella puurfect!, great tasting water, reasonably priced, lovely people a real pleasure. Piotr always comes to do our deliveries and new pipes and he is always happy and efficient. Thank you
13 April 2022
Unprompted review
Reply from Love Water Limited
We love the term "Top of the Pops"! - Thank you for your kind comments, and Piotr had a broad smile on his face when we congratulated him!
We had a delivery from Kyle this…
We had a delivery from Kyle this morning. He is always extremely pleasant and efficient.
Nothing is too much trouble for him.
4 April 2022
Unprompted review
Reply from Love Water Limited
Hello Gillian - Thank you very much for your positive feedback on Kyle. He is on quite a roll at the moment as that's two reviews in the last week complimenting him! I know that he will really appreciate your words.
They tick all the boxes.
Always received a great service. Nick is always been hands on accommodating our needs, ordering is super simple, and our delivery driver Kyle is very friendly and professional.
31 March 2022
Unprompted review
Reply from Love Water Limited
Thank you very much for your review Mitchell. Nick & Kyle were delighted to receive your comments!
Thank you to all the team at LoveWater
Thank you to all the team at LoveWater, but especially to Simon who's been excellent with quick communication and installation of our water cooler. Couldn't have asked for a better experience with a company. 5*
30 March 2022
Unprompted review
Reply from Love Water Limited
Thank you very much for this. Simon will be delighted to know that he has been mentioned by you.
Guy with blue hair!
We had a guy out today to replace our water dispenser. I didn't get his name but he had blue hair so shouldn't be too hard to identify. Anyway just wanted to say how polite he was. He was very friendly and carried out the job quickly. He came across as someone who enjoys his job. A credit to Love Water
Kind regards Julie Morrell
DOpla Uk
24 March 2022
Unprompted review
Reply from Love Water Limited
Thank you very much for this Julie, and its the one & only Jason you are referring to! - He will really appreciate your comments.
Friendly, professional and reliable!
Fast, professional and reliable. These guys are great! I was dealing with Nick Swan who was totally brilliant. He turned us around water coolers within a couple of days for a BAFTA event. Couldn't recommend them highly enough.
15 March 2022
Unprompted review
Reply from Love Water Limited
Thank you very much! - Always a great honour to be associated in any way to the BAFTA event, and thank you for the opportunity!
James the Star delivery driver
Hi Sandra
Please can you pass on my thanks to today’s delivery driver, James - 16.2.22. I forgot to put our empties out, and he went round the back of the shed, found them and replaced with full ones.
What a star!
Always get an excellent service from Lovewater, but James went above and beyond.
17 February 2022
Unprompted review
Reply from Love Water Limited
Sorry for the delay in saying "Thanks Very Much!" for this review. James was delighted to receive it, and its much appreciated.
Thank you so much for our branded water…
Thank you so much for our branded water cooler. Cant remember the guy's name but he was very friendly and fitted the personalised cover for us. Amazing staff and amazing service.
Thank you from PSC Electrical
20 December 2021
Unprompted review
Reply from Love Water Limited
Great to have you as a new customer and brilliant company promotion by branding your MINI dispenser.
Jason came to our site IQ Kingston to…
Jason came to our site IQ Kingston to do a delivery and we probably have not seen him before lockdown.
It was great seeing him and he cracked on with the job
15 December 2021
Unprompted review
Reply from Love Water Limited
Thank you very much for this review and your comments regarding Jason, which he will be delighted to read!
5 Stars!
Brilliant service and very accommodating to our needs.
The branded panels certainly give it that extra special professional look!
Anderson Abercromby Vet Referrals
8 December 2021
Unprompted review
Reply from Love Water Limited
Thank you so much for becoming one of our fantastic customers, and the branded side panels look great!
We are extremely happy with the quality…
We are extremely happy with the quality of the products and the service. The water cooler looks great, the taste of the mineral water is very good and the service & customer relations service excellent. So happy to have finally made the move more than 2 years ago and finally get rid of plastic bottles in our family!
Thank you. Coralie
16 November 2021
Unprompted review
Reply from Love Water Limited
Wow! Really appreciate your comments and we would love to know who "C" is but we respect your privacy! Many many thanks!
Great business
We ordered three customised water coolers from Love Water, to which they did an amazing job, great design and prompt response on any and all queries.
Simon Wellborne was very efficient in checking the fine detail and that we were happy with everything, even popped in with a little ‘thank you for your business’ gift. They come highly recommended by Login Business Lounge.
1 November 2021
Unprompted review
Reply from Love Water Limited
Thank you very much for your kind comments. We think the branded watercoolers look fantastic!
Love our water dispenser
Love our water dispenser. It’s coming up to our sixt year enjoying the service.
Thank you!
26 October 2021
Unprompted review
Reply from Love Water Limited
Thank you so much for your review Sheila - Time flies eh?! We really appreciate your support for our unique combination of our MINI Home dispenser and Blenheim Palace Natural Mineral Water.
Love Water Supporting Charity Screening
Our greatest thanks to Love Water for supporting the Heart Cells Charity Screening of the latest Bond Film at the May Fair Hotel on the 3rd October 2021. The event was a great success. All guests in the cinema received a bottle of water which ensured they were hydrated while watching the Bond Film.
Our thanks to Nick and the team for delivering so very promptly and donating to such a valuable cause.
Thank you from the Heart Cells Foundation
18 October 2021
Unprompted review
Reply from Love Water Limited
Thank you for this review and it was a pleasure to help out in a small way for your fantastic charity.
Excellent service and staff.
Excellent service and staff.
On our last two deliveries we have some problems with our lifts and your drivers gaining access to the premises, and drivers on both occasions have gone above and beyond to ensure we still received our order.
Having such quality staff on the team make it a pleasure to order from Love Water and we will continue to do so.
9 October 2021
Unprompted review
Reply from Love Water Limited
Thanks very much Marcus. We really appreciate your comments!
Fantastic service!
Fantastic service!
Nick and the team looked after us very well and ensured our new machine was up and running the day we moved into our office. Thanks again!
21 September 2021
Unprompted review
Reply from Love Water Limited
Thanks very much for this Jon and great to have you and The Business Hub as one of our brilliant customers!
Nick and his team have been…
Nick and his team have been exceptional. A great product (still and sparkling). Their team is dependable and distribution always tries to work with our crazy schedules to ensure we get our bottles on time and when convenient.
14 September 2021
Unprompted review
Reply from Love Water Limited
Thanks so much for this Nicole. You are a fairly new customer and it has been great for us to get to know you and Paul. Thanks for the business!
Always excellent service
Always excellent service - can’t fault any aspect of the product or service
7 September 2021
Unprompted review
Reply from Love Water Limited
Thanks for being such a brilliant long term customer David, and for your nice comments here on Trustpilot. Much appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.