www.lowcostglasses.co.uk Reviews 

10,211
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online ordering process is straightforward, and they really appreciate the wide selection of stylish frames available. Many people also find the glasses very comfortable to wear and note that the final prescription matches their daily needs well. However, some customers also noted significant delivery delays, with packages occasionally taking several weeks longer than initially expected. A few individuals experienced issues with poor communication and unhelpful responses from support when trying to resolve problems. Others reported receiving incorrect prescriptions or flawed items that negatively affected their overall experience.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many customers praising the stylish frames,... See more

Order

Consumers find order experiences to be mixed, with some reporting that the ordering process is... See more

Quality

People report ambiguous experiences with quality, as opinions on the glasses are deeply divided. While many... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, some reviewers praise... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience of the website was excellent, as it is very easy to navigate. The choice of glasses is also excellent but my only problem was the delivery - what should have been 5-7 days took severa... See more

Rated 4 out of 5 stars

Delivery time could be improved but the glasses are brilliant. I have used low cost glasses for the last couple of years and ordered multiple pairs. All excellent quality and fit. Would highly recom... See more

Rated 4 out of 5 stars

Good communication and genuine care shown to fully rectify an initial problem with lenses. Very pleased with quality and style of my new glasses. Thankyou


Company details

Written by the company

Eyeglasses Direct is built for people who want quality eyewear without confusing pricing, hidden extras, and high street stress. We make buying glasses simple. Choose a frame you love, add your prescription, pick the lens options that match your lifestyle, and order online in minutes, with clear guidance and support throughout. We focus on what matters most: comfort, clarity, and value. Whether you need everyday prescription glasses, blue light lenses for screen heavy days, or premium varifocals for smooth vision at different distances, we are here to deliver a complete, reliable solution at an affordable price. Our collection is designed around modern styles and practical wearability, with lightweight frames, comfortable fits, and lens choices that suit real life. What makes Eyeglasses Direct different is how straightforward we keep everything. We do not believe in confusing promotions or surprise add ons that appear at checkout. We aim to offer transparent pricing, easy ordering, and consistent quality, supported by a team that genuinely helps customers choose the right fit, size, and lens type the first time. Our customers choose us because they want eyewear that feels good, looks great, and performs day to day, whether it is for work, commuting, driving, studying, or weekend plans. And because we know glasses are essential, we take service seriously: clear communication, dependable order processing, and responsive support if you need help before or after ordering. With Eyeglasses Direct, you get a smooth online experience, modern eyewear options, and pricing that makes sense. Quality glasses delivered direct to you.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10k reviews

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No recent history of asking for reviews

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Replied to 12% of negative reviews

Typically replies within 48 hours

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3.5

All reviews

(10,211)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent value, well worth buying

I bought frames only and it was perfect and lovely. The design is top notch and the frames look great, even better than the brand names designer frames that I have. Thanks, I will be visiting your site again for more selections.

16 January 2025
Unprompted review
Rated 1 out of 5 stars

The glasses they made were.not …

The glasses they made were.not suitable as they made me lose my balance when I told them about this problem they were very unhelpful .They offered to remake the glasses but l would have to pay the original price again.I would not use this company again

14 November 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service, also they won’t give you a refund even if they have made your lenses wrong. However, to fix them they will charge you more. Despite the nice frames they have. The company is poor, I would avoid.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very easy to order good selection and I took the option of quick delivery but it still was very good value

20 January 2025
Unprompted review
Rated 1 out of 5 stars

the glasses received were awful your …

the glasses received were awful your engineers made a complete hash of them nobody could see out of them they had put a prism in both pairs and i only wanted reading glasses they did not even let me send them back as I had to pay and I am 92years old and can not afford it even the optician was amazed , , the reading glasses did not need prisms. i was not even offered cheap reading glasses 1 pr, Maureen

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, clear instructions on the website, speedy delivery with updates, very pleased with my new glasses and keenly priced as well, many thanks.

8 January 2025
Unprompted review
Rated 1 out of 5 stars

varifocals which were useless

Made me some varifocals which were useless except for distance vision intermediate and close up were no good at all I complained to them and they re-made them but the second pair were even worse than the the 1st ones so it took about 2 months to just waste a lot of money they are ok for ordinary distance glasses but not varifocals but they used to be okay before they shut down a few years ago I think somebody else must have bought the name and re opened the business

5 November 2024
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service, recommended by a family member and very pleased with my glasses. Will be purchasing a couple of 'spares' soon! Thank you

11 April 2024
Unprompted review
Rated 4 out of 5 stars

First time using this company

First time using this company. I was very impressed with the quality & price of my glasses. Communication with the team was excellent. I made a mistake on colour of frame & to get it changed was no problem.
I most certainly would recommend low cost glasses to my family & friends.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Great glasses and great customer service

I ordered varifocals from Low Cost Glasses in December 2024. I was a bit daunted about ordering online, although the option to virtually “try on” different frames was very helpful. I’m very grateful to the customer service staff who checked my prescription and who were prompt and patient in responding to my questions. The glasses arrived within a couple of weeks and are perfect and excellent value for money, especially as I needed to upgrade the lenses due to the strength of my prescription. I’d definitely order again in the future.

26 December 2024
Unprompted review
Rated 5 out of 5 stars

Very happy eyes

Arrived three weeks after I ordered my new distance and reading glasses both are excellent. They perfect my vision after having two cataracts done. Very happy with these, particularly considering the price. I have just ordered to more pairs with different frames.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Extremely poor customer service

Ordered a pair of varifocals, took ages to arrive. It has some flaws in lenses, and I cannot wear these glasses continuously for more than an hour being poorly designed, though I ordered their premium range . I am a regular user of varifocals glasses. Raised this issue with LCG customer service and even after the laps of many weeks, no response from them as yet. Avoid this company at all costs.

3 December 2024
Rated 1 out of 5 stars

SLOW Production and Delivery

Promises of reasonable delivery time comprehensively broken. Wow! Is this really happening in the ultra-advanced high-tech UK?

Ordered on the 6th of December and registered on their website as "In production," almost immediately. Was that a lie? It is now the 22nd of December - and the status is unchanged.

Is there usually a rush on glasses for Christmas, or is this an inept company? Perhaps I should order my Santa glasses for next year...

22 December 2024
Unprompted review

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