Lowepro Reviews 

Simple and straightforward sales process

I received the lens case I ordered in good time.
Very good quality as all other kit I have purchased from this company.

I recently bought a Lowepro backpack/camera bag to carry my assorted flight gear as a commercial airline pilot. I researched many other males and found the lowepro to be a great value. It included a tech bag and a camera bag to be used inside the backpack.
So far the pack meets my needs with an efficient use of space and seems robust.

Im still waiting to hear back from someone re returning this item?

excellent Product fast delivery

Your web site on the Lowepro TLZ 50 AW
SKU LP37346-PWW interior dimensions did not match the actual physical bag. Your web site states Internal Dimensions17.5 x 12.4 x 23 cm. The actual dimensuion for your 23 cm is about 18 cm. Due to this shortness, my camera and lens did not allow me to close the bag. Nikon d850 with 24-70mm lens.
Thank you. I had to look at other options and still researching.for solution.

Submitted a warranty claim on the basis of poor durability. Four business days have elapsed with no response so l've been on website chat and told they are receiving a high volume of queries and no estimate of when l will get a response. Disappointed.

--Update. LowePro followed up and helped resolve the issue so very happy with the response.

Excellent service. Items received promptly and with a couple of days.

I have had a lowepro for many years and I needed a new one for my camera equipment and it was an a easy choice

Pretty slow ordering and delivery process but OK.
AND you changed the size of this Lowepro camera belt pouch. It used to hold my mobile phones - an iPhone and a smaller flip phone and now it is millimeters too small to fit even a single iPhone mini into. Grrrrrrrrrrr!!!

As per usual, great quality product, very functional.

the camera bag i purchased is a great bag, no argument there, the service i was afforded was not great, my bag was delayed for a month because of a “picking error”. the response from Lowepro was so slow it was laughable, and trying to contact them was limited to a website messaging system which left me feeling my request was falling on deaf ears. To Lowepro’s credit, in the end they refunded me the shipping cost. i love lowepro’s products, they are fantastic, but the customer services could do with reform.

The camera case I purchased fit my camera perfectly. The dimensions shown on the website were very helpful.

Purchased a camera bag on the 1st August and was delivered no problem.
The problem happened on the 19th September when I noticed a pocket I had never used had started to become unstitched, I contacted Lowepro about my warranty that day and had no response until the 28th when I had to contact them via live chat to get my ticket responded to, was told who to email about the warranty and was told by them that I would have to cover the return postage cost. This breaks the Consumer rights 2015 section 23 and was told that was not their problem as it was their policy. I am currently waiting for a response from Lowepro regarding this, but am very unhappy about the service I have received.

Update:
Upon posting this review, I got an email about arranging collection of the bag, it was then collected next day (Tuesday 3rd October) and I have just received the replacement (Friday 6th October).
The person I talked to was helpful and did get this sorted quickly which I'm happy about but it shouldn't take a 1 star review to get good customer service from a company, they need to review their internal policies for providing return postage because they can do it, they just refused initially.

My backpack arrived quickly and in excellent condition. It’s perfect for
My requirements. I am a 5ft 1 lady and it’s just the right size- not too large for my small frame. I can fit my mirrorless camera in it, 2lenses (one being 100-400 zoom) and accessories perfectly. I love the design of the bag and have received compliments. It’s well padded, and amazingly light. My drink fits in the side pocket and monopod the other side.

Only minus is that I had to buy a waterproof cover separately for the backpack. At £60 approx it would have been good to be included.

I've bought a few Lowepro bags over the years, and now that i'm carrying video gear with me as well, I needed a bag with a little more capacity, but that would still hold my coat and some lunch.

Quite happy with the bag, it's just as I expected from the excellent website description.

I needed a secure way of transporting my Canon R3 and kit. After looking around i felt that this manufacturer provided the right balance of features and most importantly, protection for my kit. Plenty of space and pockets for the smaller items and secure carrying as well. Well made but lightweight and functional and came with a waterproof cover as well. This kit is more than adequate and im highly delighted with it.

Lots of room, compact, light