LSBF Reviews 448

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and positive attitude of the staff, making interactions pleasant and productive. Many people appreciate the exceptional customer service, noting the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often describing the service as excellent and efficient. However, some customers also noted issues with the service, including difficulties accessing study materials and receiving slow or unhelpful responses. A few other people also felt pressured by the sales team, and some experienced rude and dismissive interactions with administrative staff.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising the dedication and support... See more

User experience

Reviewers highlight positive aspects of user experience, praising the clear teaching styles, engaging... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the strong academic support,... See more

Response time

People report positive experiences with response times. Many customers praise the prompt and helpful guidance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tutor Hafeez they created a much more relaxed, inviting atmosphere and instilled more belief into the group I felt than the previous tutor whom I failed with twice with.  Hafeez was much more en... See more

Company replied

Rated 5 out of 5 stars

My experience with LABF has not been straightforward however I recently had tuition with Hafeez and this man changed my whole outlook on PM! He made things so easy to understand, he gave us lots of tr... See more

Company replied

Rated 5 out of 5 stars

so excellent!!! Support team works really well, teachers are also so supportive and they care about your knowledge that you acquire from each lesson. The most important is the planned lessons really h... See more

Company replied

Rated 5 out of 5 stars

I sincerely want to thank my recruitment associate Ms J Shoumika, for her incredible support and kindness that she showed me throughout my application journey. From the very first conversation I felt... See more

Company replied


Company details

  1. Education Centre

Written by the company

London School of Business and Finance offers a range of innovative education programs: UG, MBA, ACCA, financial courses, etc. LSBF offers programmes via on-campus and online learning platform, which allows students to study anywhere in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

448 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

so excellent!!

so excellent!!! Support team works really well, teachers are also so supportive and they care about your knowledge that you acquire from each lesson. The most important is the planned lessons really helpful you precisely know how to get prepared with the LSBF platform (lessons).

27 March 2026
Unprompted review
LSBF logo

Reply from LSBF

Dear Farangiz,
We're truly grateful for your positive feedback! It's great to hear that you had such a rewarding experience with LSBF. We wish you the greatest success in your future academic and career journey.
Sincerely,
London School of Business & Finance

Rated 5 out of 5 stars

I am currently completing my second…

I am currently completing my second module with Mrs Khawlah Abulfeilat, and I remain very satisfied with the experience. I am now studying Strategic Management and Leadership, and his professionalism is consistently outstanding. He always responds promptly to all my queries with clear and helpful guidance, which has been extremely valuable for my progress. I highly recommend him.

24 March 2026
Unprompted review
LSBF logo

Reply from LSBF

Dear Petros,
We appreciate the positive feedback. It's incredibly gratifying to hear that you had such a great experience with LSBF. We're dedicated to offering an exceptional educational journey, and your feedback reassures us that we're on the right track. The LSBF community wishes you success as you continue your journey with us.
Warm regards,
London School of Business & Finance

Rated 5 out of 5 stars

Insightful Course and Knowledgeable Teacher

Really enjoyed the course content for my Mini Executive MBA, the pacing of the course and the teaching style of the lecturer, Nigel. I would highly recommend this to others who are interested in learning more about the inner workings of a business, and how to become effective change maestros!

16 February 2026
Unprompted review
LSBF logo

Reply from LSBF

Dear Armin,
Thank you for sharing your experience with us! Knowing that you found your time at LSBF enriching brings us immense joy. We're fully committed to delivering excellence in education, and your feedback serves as a testament to our efforts. The LSBF community is here to support you every step of the way as you pursue your goals.
Best wishes,
London School of Business & Finance

Rated 5 out of 5 stars

This was a wonderful experience!

This was a wonderful experience. It was very informative and convenient for me to continue my studies as I progress in my career.

24 March 2026
Unprompted review
LSBF logo

Reply from LSBF

Dear Joana,
Thank you so much for taking the time to share your positive experience with LSBF. At LSBF, we are committed to providing an enriching educational experience to all our students, and it's always rewarding to hear when we've succeeded in doing so. The LSBF community is looking forward to continuing supporting you on your journey.
Kind regards,
London School of Business & Finance

Rated 4 out of 5 stars

Positive modern business school

I think the content at the time (I enrolled in 2014) were very modern. I found the student office annoying regarding payments.

24 March 2025
Unprompted review
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Reply from LSBF

Dear G. Spagnoli,
Thank you for your feedback and for being part of LSBF.
We’re delighted to hear that you found the programme content modern and relevant at the time of your studies. We also appreciate you sharing your experience, and we’re pleased to continue evolving our student support services to enhance the overall experience.
Wishing you continued success in your career.
Kind regards,
London School of Business and Finance

Rated 4 out of 5 stars

Wrongful debit but promptly corrected

I am appreciative of the prompt manner in which LSBF attended to the issue raised. I can confirm that the refund was processed within 24 hours and i expect to receive credit within five working days hence i am adjusting the review ratings to reflect the level of professionalism by the refund team.
-------------------------------------------
I registered in January 5th for March diet and the team was not responsive so i got my bank to reverse the payment. They finally got in touch in February to advise that i sat for June exams but i declined as i had started with another tutor provider for March diet. To my utmost surprise, they debited my account and threw it into overdraft after the March diet exams. I have reached out severally and even gotten a call from them with verbal assurances that i will be refunded. The payment has not been reversed. There has been zero updates. I get passed around as support says it is refund team and refund team says i have been map to someone. It is just so hectic. Why would they debit me again after two months for a service that was not provided. It has been 12 days of chasing and still no refund yet

10 March 2026
Unprompted review
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Reply from LSBF

Dear Yetunde,
Thank you for sharing your experience, and we're truly sorry for the frustration this caused. We've been in touch directly to explain what happened with the payment and can confirm your refund has been processed. We hope this brings things to a close, and we wish you all the best with your final ACCA paper.
Warm regards,
London School of Business and Finance

Rated 5 out of 5 stars

Highly recommend LSBF

Highly recommend LSBF. I undertook a Finance for Non-Finance Managers course in 2025 and found it super insightful, with practical real world application. Tutor was great!

7 November 2025
Unprompted review
LSBF logo

Reply from LSBF

Dear William,
We're truly grateful for your positive feedback! It's great to hear that you had such a rewarding experience with LSBF. We wish you the greatest success in your future academic and career journey.
Sincerely,
London School of Business & Finance

Rated 3 out of 5 stars

After several email exchanges I finally…

After several email exchanges I finally got to learn that rhe Canvas platform had changed and that is why I could not login to start the course. However once this was established the help was superb.

16 March 2026
Unprompted review
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Reply from LSBF

Dear Juliet,
Thank you for sharing your experience with us. We are pleased to hear that you received superb support once the issue was resolved and we appreciate your patience throughout. Your feedback helps us improve and we look forward to continuing to support you on your journey.
Warm regards,
London School of Business and Finance

Rated 1 out of 5 stars

avoid

I enrolled for the PM sitting in December 2025 with LSBF, and Jean P was my tutor. Unfortunately, throughout the course, my tutor never marked my mock exam and did not respond to my questions sent via email. I contacted student support twice to follow up on my mock exam feedback, but the issue was never resolved. As a result, both myself and another classmate failed the PM exam.

While waiting for my PM results, I began studying for the FR paper in January 2026. As soon as I found out that I had failed the PM exam, I contacted Natasha to ask if I could pause my FR studies so I could focus on resitting PM. After completing the PM resit, I attempted to continue with my FR course for the June sitting. However, I discovered that the FR module I had already partially completed had disappeared from my study platform.

18 March 2026
Unprompted review
LSBF logo

Reply from LSBF

Dear Kritsana,
Thank you for sharing your feedback, and we are sorry to hear that your experience did not meet your expectations. We have looked into the concerns you raised in detail and have been in direct contact with you to walk through our findings. Our investigation confirmed that the academic support you received fell below the standards we expect, particularly in relation to your PM mock not being marked and a lack of response from the tutor, for which we sincerely apologise.

We can also confirm that your FR enrolment for the June 2026 sitting is active and in place, and we wish you the very best as you continue your studies. We take all student feedback seriously and are using this to strengthen our oversight and improve the support we provide throughout the learning journey.

Warm regards,
London School of Business and Finance

Rated 4 out of 5 stars

Successfully setting up of my LSBF accounts

Thank you Natasha Young and team for assisting me in setting up my LSBF outlook and canvas accounts for AAA June course. I really appreciate with as I can utilise it fully.

13 March 2026
Unprompted review
LSBF logo

Reply from LSBF

Dear Afiju,
We really appreciate your feedback, it fuels our passion for excellence at LSBF. We take great pride in offering a fulfilling educational experience, and your satisfaction is a true testament to our efforts. Please know that the LSBF community is here to support and encourage you as you pursue your educational and professional goals.
Warm regards,
London School of Business & Finance

Rated 1 out of 5 stars

Horrible Disgraceful Customer Service

Horrible Customer Service - Unethical

After I filled out my details online on their website an agent called me and discussed the courses I wanted to study. He confirmed availability and asked me make payment for 2xACCA papers at £795x2. I went ahead and made full payment. Next day he came back and says the "academic head" would only approve me doing of these courses and not 2. So I agreed and was promised a refund for one course as I have already paid for both courses in full. Its now almost 3 weeks and they have not yet paid back the money that they themselves tricked me to pay in the first place! Lots of emails back and forth, most emails from LSBF refunds team are full of mistakes, which I have to point out and then they resend correct info. Example - please fill in a form by clicking on this link - and the link would not work as they would just send a CHATGPT copy paste link. What sort of inefficiency are these I have no idea. They have given me excuses like "the senior team is going to have a meeting for your refund tomorrow". Its £795, senior needs to have a meeting for it!!?? They should be keen to payback asap to save their reputation but they are resorting to these kind of excuses. Disgraceful!

5 January 2026
Unprompted review
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Reply from LSBF

Dear Taskin,

We acknowledge there was confusion around enrolling in two ACCA papers simultaneously. We normally advise against studying two papers simultaneously unless studying full time due to their academic intensity, as we aim to support students in a way that best positions them for success. The initial guidance you received should have been clearer on this point.

We can confirm your full refund has been fully processed. We recognise there were delays and communication issues during this process. These issues have been addressed internally to ensure better service going forward.

We wish you every success in your studies.

Kind regards,
London School of Business & Finance

Rated 4 out of 5 stars

I participated in the executive…

I participated in the executive education program of LSBF. They are doing a great job and trying to offer the best value possible.
Their administration team is also extremely helpful with Ekaterina being very supportive

5 January 2026
Unprompted review
LSBF logo

Reply from LSBF

Dear Giannis,
We appreciate the positive feedback. It's incredibly gratifying to hear that you had such a great experience with LSBF. We're dedicated to offering an exceptional educational journey, and your feedback reassures us that we're on the right track. The LSBF community wishes you success as you continue your journey with us.
Warm regards,
London School of Business & Finance

Rated 5 out of 5 stars

I would like to say a big Thanks to…

I would like to say a big Thanks to LSBF and Natasha Customer service add up a more value to the LSBF. She is really very helpful and friendly and response so quickly, with the tutor I have extra gratitude for her as well.

17 November 2025
Unprompted review
LSBF logo

Reply from LSBF

Dear Mohiiuzzaman,
We're truly grateful for your positive feedback! It's great to hear that you had such a rewarding experience with LSBF. We wish you the greatest success in your future academic and career journey.
Sincerely,
London School of Business & Finance

Rated 5 out of 5 stars

Outstanding Support, Excellent Teaching, and Great Value at LSBF

I am extremely happy with my experience at LSBF. From the very beginning, I received a high level of support from the entire team, which made my studies much easier and more enjoyable.

A special thank you to Natasha Young, who has been absolutely amazing. She was incredibly helpful with the learning platform and always responded very quickly and professionally whenever I needed support.

The pricing is very affordable, especially considering the quality of teaching and support provided. The lessons are very clear and well explained, making complex topics much easier to understand. Zahid is an excellent teacher — knowledgeable, patient, and always supportive throughout the learning process.

Overall, this has been an amazing experience, and I would highly recommend LSBF to anyone looking for quality education with outstanding support.

16 December 2025
Unprompted review
LSBF logo

Reply from LSBF

Dear Violeta,
We really appreciate your feedback, it fuels our passion for excellence at LSBF. We take great pride in offering a fulfilling educational experience, and your satisfaction is a true testament to our efforts. Please know that the LSBF community is here to support and encourage you as you pursue your educational and professional goals.
Warm regards,
London School of Business & Finance

Rated 5 out of 5 stars

Immersive learning, rewarding international experience, supportive faculty, and great location.

My experience at LSBF (London School of Business & Finance) while completing the courses Strategic Management & Leadership, Corporate Finance, and Global Marketing Practices was highly rewarding and productive.

The school excels at creating a truly immersive learning environment. The faculty were consistently supportive, displaying excellent didactic skills and a proactive willingness to address questions. They often made themselves available beyond class hours, demonstrating a genuine commitment to student comprehension.

The program was well-rounded, balancing theory with robust practical activities conducted in a group setting. These applied exercises were complemented by memorable field visits to iconic and historic business sites, such as Lloyd's of London, which helped ground the concepts in a real-world context.

Another highlight was undoubtedly the quality of the international networking. Collaborating on group exercises with professionals from around the globe created a dynamic exchange of ideas. This provided valuable perspectives essential in today's business landscape, adding real depth to the discussions, and added a rich layer of cultural exchange to the experience.

The school's facilities are modern and well-maintained, providing a professional environment conducive to focused study and networking.

Finally, the school’s Central London location is a significant advantage. Its proximity to major tube stations made daily commuting extremely convenient, and being near a wide variety of restaurants and city amenities certainly enhanced the overall experience.

Overall, LSBF delivers a high-quality, internationally connected, and practical business programme with a great immersion and educational experience.

17 June 2025
Unprompted review
LSBF logo

Reply from LSBF

Dear Guilherme,
Thank you so much for taking the time to share your positive experience with LSBF. At LSBF, we are committed to providing an enriching educational experience to all our students, and it's always rewarding to hear when we've succeeded in doing so. The LSBF community is looking forward to continuing supporting you on your journey.
Kind regards,
London School of Business & Finance

Rated 5 out of 5 stars

Very modern and flexible master…

Very innovative, modern and flexible master program. High quality materials you can access whenever you have opportunity. Professional lecturers with experience and open minded for diverse perspectives. High standard of guidance and evaluation of courses and assessments work. I particularly liked networking opportunities, have built many relationships.
Indeed, enriching experience which gave me insight for my professional life. The certificate is just a small bonus to it.

18 April 2025
Unprompted review
LSBF logo

Reply from LSBF

Dear Felix,
We really appreciate your feedback, it fuels our passion for excellence at LSBF. We take great pride in offering a fulfilling educational experience, and your satisfaction is a true testament to our efforts. Please know that the LSBF community is here to support and encourage you as you pursue your educational and professional goals.
Warm regards,
London School of Business & Finance

Rated 5 out of 5 stars

Excellent Learning Experience at LSBF

My experience with LSBF has been exceptional. The university offers excellent student support, with a dedicated team always ready to guide and respond quickly to any concerns. Their tutors are highly knowledgeable, supportive, and genuinely invested in helping students understand and apply what they learn.
I also appreciate LSBF’s flexible payment options, including partial payment plans, which make pursuing further education much more accessible.
One of the biggest strengths of LSBF is its international and global learning environment. You get to engage with students from all over the world, which enriches discussions, broadens perspectives, and creates a truly global classroom experience.
Overall, LSBF provides strong academic support, responsive service, and a world-class learning environment. I highly recommend it to anyone looking to advance their education and career.

18 November 2025
Unprompted review
LSBF logo

Reply from LSBF

Dear Brenda,
Thank you for sharing your experience with us! Knowing that you found your time at LSBF enriching brings us immense joy. We're fully committed to delivering excellence in education, and your feedback serves as a testament to our efforts. The LSBF community is here to support you every step of the way as you pursue your goals.
Best wishes,
London School of Business & Finance

Rated 5 out of 5 stars

I really enjoyed the Strategic…

I really enjoyed the Strategic Marketing programme. To me, it was challenging but very rewarding. Balancing full-time work with deadlines was not easy. I really appreciated how supportive lecturers and professors were - a special thanks to Dr. Kathuria and my thesis tutor, Dr. Jansen - for providing valuable feedback and encouraging me to push beyond my boundaries. The support team was always ready to help, especially Evana.
It was convenient to go from module to module on the platform. Core marketing concepts were explained very well, though some materials could be updated to reflect AI and digital trends. Overall, it was a very valuable experience that helped me grow both academically and professionally. I’m grateful to all the professors, lecturers and the university support team!

18 November 2025
Unprompted review
LSBF logo

Reply from LSBF

Dear Ksenia,
We really appreciate your feedback, it fuels our passion for excellence at LSBF. We take great pride in offering a fulfilling educational experience, and your satisfaction is a true testament to our efforts. Please know that the LSBF community is here to support and encourage you as you pursue your educational and professional goals.
Warm regards,
London School of Business & Finance

Rated 5 out of 5 stars

A truly rewarding journey

This past year at LSBF has been one of the most challenging yet exciting experiences of my professional and personal life. Each module pushed me beyond my comfort zone and helped me develop skills I never thought I could achieve. It has been an intense, transformative and truly rewarding journey.

17 November 2025
Unprompted review
LSBF logo

Reply from LSBF

Dear Dany,
Thank you so much for taking the time to share your positive experience with LSBF. At LSBF, we are committed to providing an enriching educational experience to all our students, and it's always rewarding to hear when we've succeeded in doing so. The LSBF community is looking forward to continuing supporting you on your journey.
Kind regards,
London School of Business & Finance

Rated 1 out of 5 stars

Shocking lack of service

If I could give 0 stars that would be too much. I joined LSBF hoping to continue to study my ACCA, they only gave me the option to join for the full course paying monthly for 12 months for a 24-36 month course. The 1st lecture started and I did not even have the Zoom details or access to the materials. After repeatedly asking for this to be resolved, numerous emails and phone calls and some very rude replies, I still did not have access to my study materials by week 3 of the lectures. I decided to cancel training through them and 6 weeks later still waiting for my deposit refund! They took the deposit within 24 hours from joining them but the refund is taking this long to be processed. Very poor service. I have trained with other ACCA providers at a higher cost but have never experienced this bad service.

15 September 2025
Unprompted review
LSBF logo

Reply from LSBF

Dear Teresa,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you.
At the time of your enrolment, we were upgrading our learning platform to enhance the overall student experience. Unfortunately, this transition caused some temporary disruptions in access and communication, and we sincerely apologise for the inconvenience this may have caused.
Regarding your refund, it was initially delayed due to a mismatch in payment details. We’re glad to confirm that you have now shared the correct details, and the refund has been processed in full.
We value your patience and understanding and truly appreciate your feedback as it helps us improve our processes. We wish you every success in your ACCA journey ahead.

Warm regards,
London School of Business & Finance

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