I cannot praise the services of Katie, User Support Specialist at Nuneaton, more highly. She was extremely helpful, friendly and very understanding whilst taking the time to patiently talk through the... See more
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I fused LSBud for the 1st time today. I'm not good with computers so phoned for support. Sam on their helpline was absolutely fantastic, patient and clear, and guided me through the system. I found o... See more
Company replied
LSBud is very good. But the service is limited by the charging policies of the providers on there. UK Power Networks have been charging customers £50 for plans despite their website saying plans are f... See more
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Have used lsbud twice now and the service is excellent. You're quickly provided with an email containing printable PDFs showing gas and electricity utilities and their locations in the area of int... See more
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Company details
Information provided by various external sources
LinesearchbeforeUdig is a free to use internet based, search enquiry system available 24/7, which any 3rd party company or private individual may use to make asset enquiries online whilst planning or before commencing works.
Contact info
4 Barling Way, CV10 7RH, Nuneaton, United Kingdom
- 08454377365
- enquiries@lsbud.co.uk
- www.lsbud.co.uk
4.4
Excellent
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Essential and useful service
Have used lsbud twice now and the service is excellent. You're quickly provided with an email containing printable PDFs showing gas and electricity utilities and their locations in the area of interest, as well as essential contact and safety information too.
Not just recommended, but essential that the service is used before work commences.
If only Southern Water could also be on it too it would be perfect!
12 August 2022
Unprompted review
Reply from LinesearchbeforeUdig
Hi Jay,
Thank you for your review. Very much appreciated here.
We will continue to try and convince the water companies to join our service.
All the best,
The LSBUD Team.
LSBUD - room for improvement
LSBUD provides the services information we require for a couple of the utilities in our area, unfortunately given the nature of our work in local government the process required to apply for the information is overcomplicated with many required fields not relevant - we hardly ever have a forthcoming job with start dates or site contacts so have to make something up. Also the email format that results are received in could be improved - identical subject headings from different services cause issues when saving/forwarding the information. A reference to which utility company in the subject heading to distinguish between them would be good.
11 August 2022
Unprompted review
Reply from LinesearchbeforeUdig
Hi B Dark,
Thank you for the helpful feedback.
We collect as much useful information as we can during the search process as this enables our Members to risk assess planned works which affect their assets. We completely understand that not all of the information is available prior to every search so ask only that you complete each field to the best of your knowledge at the time.
We will review your useful feedback on the email subject headings internally and make improvements where possible.
We very much appreciate you using LSBUD and providing these constructive comments.
All the best,
The LSBUD Team
Exceptionally well-designed web facility!
An incredibly simple (and free!) way to get information about underground gas pipes and electricity cables. It's unfortunate that the system doesn't embrace water pipes at my location too but the system itself is extremely intuitive, even for a private individual (rather than for a contractor planning works). Hopefully I'll now be able to insert an earthing rod for my amateur radio transceiver without piercing any pipes or cables!
20 June 2022
Unprompted review
Reply from LinesearchbeforeUdig
Hi Chris,
Thank you for your 5* review which is appreciated at LSBUD, the aim is ultimately to get as many companies on board as possible to make it a one-stop shop for users - hopefully more water companies to come!
All the best,
The LSBUD Team.
Excellent information that is free to…
Excellent information that is free to obtain but missing the waste and water services.
7 May 2022
Unprompted review
Reply from LinesearchbeforeUdig
Thank you for your 4* review which is appreciated at LSBUD.
We will keep trying with the Water companies, as the aim is ultimately to get as many companies on board as possible to make it a one-stop shop for users.
All the best,
The LSBUD Team.
LSBUD - great service!
I fused LSBud for the 1st time today. I'm not good with computers so phoned for support. Sam on their helpline was absolutely fantastic, patient and clear, and guided me through the system. I found out which utility companies and services might be affected by what I want to do (and which have not yet registered!). Good system and an outstanding phone support service!
20 January 2022
Unprompted review
Reply from LinesearchbeforeUdig
Hi Michael,
Thank you for your fantastic review - it's very much appreciated here at LSBUD - Sam sends her thanks.
All the best,
The LSBUD Team.
I wish all SUs were on LSBUD.
I wish all utilities were on LSBUD.
Individual utilities maintaining whole departments each with wildly different methods of working is an unnecessary overhead expense for each of them and an unwanted inconvenience for those of us planning to break ground - or the air above it !!
12 January 2022
Unprompted review
Reply from LinesearchbeforeUdig
Hi Stephen,
Thank you for your 5* review which is appreciated at LSBUD, the aim is ultimately to get as many companies on board as possible to make it a one-stop shop for users.
All the best,
The LSBUD Team.
Reply from LinesearchbeforeUdig
Hi Engineer,
Thank you for your review which is appreciated at LSBUD.
All the best,
The LSBUD Team.
Reply from LinesearchbeforeUdig
We are sorry that you feel this way- we work really hard to make the process simple while ensuring that our asset owners know enough about the works taking place to give you the best possible advice on how you can work safely near their assets.
The LSBUD Helpdesk Team is available during working hours and are more than happy to help talk you through any enquiry. There are also walkthrough videos (https://lsbud.co.uk/linesearchbeforeudig-support/) and FAQs on the website, as well as a Knowledge Portal to help make it as easy as possible for all our users.
If there is any specific feedback then we'd be pleased to hear more via enquiries@lsbud.co.uk.
Scarily Efficient
The sign up was extremely quick and I had responses indicating which companies to contact almost immediately. A huge time saver!
14 September 2021
Unprompted review
Reply from LinesearchbeforeUdig
Hi Greg,
Thank you for your review which is appreciated at LSBUD.
All the best, the LSBUD Team.
I have always found the responses…
I have always found the responses thorough and quick.
25 August 2021
Unprompted review
Reply from LinesearchbeforeUdig
Hi Andy,
Thank you for your review which is appreciated at LSBUD.
All the best,
The LSBUD Team.
Reply from LinesearchbeforeUdig
Hi Gwilym,
Many thanks for your review.
If there is anything we can do to improve our service, please do let us know.
Kindest regards,
The LSBUD Team
The utility owners in my area
The utility owners in my area, East Yorkshire, is not available, as they are not members of this service. They did provided emails address where I can obtain the information. A lot of KYC information was also unsettling.
5 April 2021
Unprompted review
Reply from LinesearchbeforeUdig
Hi Chris,
We are sorry that some of the distribution utility owners in the North East including Northern Powergrid and Northern Gas Networks are not currently Members of LSBUD as we would love them to be.
Thank you for your enquiry and trust that you were able to use their contact information to get the information you needed.
Many thanks,
The LSBUD Team
I had an issue where the link from the…
I had an issue where the link from the network provider went into my email server spam (even no other emails from the provider had). By the time I realised the link had expired. I rang the helpline and requested the link to be resent, it was not. It took 3 more calls to get it resolved. Their helpline number is an 0845. I did not realise this was a charged number and incurred £5.80 in call charges from my mobile (significant given the fee for the plan was £18).
20 February 2021
Unprompted review
Reply from LinesearchbeforeUdig
Hi Andrew,
Thank you for your feedback - I apologise it took more than 1 call for your link to be reinstated however our call charges are less than 7p per minute - you may be referring to the connection charge your provider applies for calling 0845 numbers. (You can read more about that here - https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-much-does-a-phone-call-really-cost )
Nonetheless, we are taking on your feedback and hope to offer an alternative non-0845 number for customers to use very shortly.
Many thanks,
The LSBUD Team
N.B 19/10/2021 - LSBUD have added an 0345 telephone number as a result of this feedback.
good service
good service. only wish the gas document was a bit quicker coming through. apart from that great
19 February 2021
Unprompted review
Reply from LinesearchbeforeUdig
Hi Ben,
Thank you for your feedback, if you can provide us a reference number for your search we can investigate the time taken for the response to get back to you.
99% of the time our responses are within minutes.
Any questions or issues, do let us know.
All the best, the LSBUD Team
Good quick registration
Good quick registration, but I don’t know why this information isn’t readily available online. Still, I can get it, and I’m grateful for that.
3 February 2021
Unprompted review
Reply from LinesearchbeforeUdig
Hi Crabbypink,
Thank you for your feedback - regarding availability of the information, all companies have their own response mechanisms. At LSBUD, we try and encourage those companies to join our service to allow users like yourself to have all information available in a one-stop shop rather than going to all separate companies.
Any question, please do not hesitate to contact us.
All the best, the LSBUD Team.
A great service thank you all
21 December 2020
Unprompted review
Reply from LinesearchbeforeUdig
Hi Matthew,
Thank you for your review which is appreciated at LSBUD.
All the best, the LSBUD Team.
Works ok, but needs practice!
It was suggested by one of the power suppliers that I use this to obtain a map of the area where work was required. As a first time user, I found it a bit tricky on a smartphone, and accidentally submitted the form before writing some additional information. However, it provided an accurate map and delivered the details to the company. If I use it again I'll do it from my laptop.
21 November 2020
Unprompted review
Reply from LinesearchbeforeUdig
Hi Brian,
Thank you for your review.
Would you be happy to share some feedback on how we can improve the service on the smartphone app? Send us your thoughts to enquiries@lsbud.co.uk and we'd be happy to have a discussion on this.
Many thanks,
The LSBUD Team
Awful service
Awful service, terrible map.
Go direct to the services who may be affected when digging as linesearchbeforeyoudig is a waste of time. Hardly anyone is registered with them. The map is terrible where you have to search you dig location and after entering all the info the main services that you need that cat scan won’t pick up gas/water are not registered with them Cadent/affinity in my case.
30 October 2020
Unprompted review
Reply from LinesearchbeforeUdig
Dear Daniel.
We're sorry to hear that you have not enjoyed using LSBUD.
With respect, we disagree in the numbers of Members registered- there are over 90 with almost a million kilometres of utility networks between them. We are sorry that you haven't enjoyed using the map which is fed directly from the Ordnance Survey. Every time you search (for free), you are checking all of these 90+ asset owners in a simple easy search so even if they have not come up in your area, it has helped you work safely knowing that you are not near those assets that could seriously hurt you and your team.
Cadent is a Member of ours (as are SGN and Wales & West Utilities as major gas networks across the country) so if you need advice on how to work safely near their assets, please do not hesitate to contact us.
Kind regards,
The LSBUD Team
Good Service
23 September 2020
Unprompted review
Reply from LinesearchbeforeUdig
Hi Chaitanya,
Thank you for your review which is appreciated at LSBUD.
All the best, the LSBUD Team.
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